London Drugs Reviews 174

London drug Scott re 72 ave Surrey electronics supervisor name malini she is very rude I bought gift card but don’t work im going back with my kids I explain everything she said London drug policy no return I don’t help u please don’t go London drug if u contact me call 6047800683 my name sadhu

I would like to give 5 star review to London Drugs Pharmacy #08 located at king George Hwy, Surrey BC.
The pharmacist was very helpful and very informative! Fast service too!!!Unfortunately I did not get his name but kudos to you Sir!
( Date: Sept.11,2024 around 8pm-ish)

Oh my...once again, such poor customer service. There's no point going into details. The moto of this once great company was "No One Does It Better!" Unfortunately, this simply isn't the case anymore and hasn't been for a number of years. Please hire well, then invest in your employees, train them, support them and pay them enough to stick around. Faithful, long term customers are your bread an butter. Without exceptional customer service, you cannot sustain or build a business! Hopefully management already knows this basic business principle. I trust that someone's actually reading this and "listening", however, truthfully, I'm not holding my breath!

Placed an online order for what appeared to be a great deal. Received a call that the order couldn’t be fulfill but they were able to find a similar item and matched the price. Great customer service!

No longer a customer they do not honour shelve price they claimed it was a different number on sale tag on rack then on their computer! I've had several bad experiences with this company they claim customer service is thier goal not true!

I've shopped at the Woodwards location for years and ever since COVID their hours are aweful. Used to be open till 11 pm now closed at 6 pm regularly. Will they ever get back to normal!

I greatly appreciate the help and support of Mr. Jason who is an employee of London Drugs located at 3995 Quadra Street, Victoria, BC.

Jason was extremely helpful in improving the resolution and brightness of the photo I took at the store where he was working on the evening of Wednesday, July 8, 2024.

The photo will now upload to the IRCC portal without any issues...

Staff like this lend themselves to providing exceptional customer service.

I purchased online and it failed on Jun 28, 2024 , Spoke with them and they told me it would be removed as they had no stock? I never worried to much and purchased another item on Aug 2,2024. Failed and shows in my profile with order number. At taking a closer look. it's there twice? Both failed.. and the one from June is now in there twice? They better NOT charge my cards? They couldnt fit it but I got them yo delete the account as I will not buy online from them

I decided to try London Drugs Pharmacy due to terrible service from another pharmacy. Andrea B., the pharmacist that helped me, was very personable, knowledgeable, and helpful. My family will definitely be going there with any future prescriptions! Thanks Andrea!

Got some pictures made, very poor quality, people at the lab not very helpfull, this was in Regina Sk

I have always been fond of London Drugs. I even was employed by them in the Computer dept many years ago. The people working there. Have a look at their badges. Lots of long term employees. Impressive.

I am now a regular at the pharmacy for my monthly prescriptions. I am extremely happy with the service I receive every time.

I’m usually dealing with store 11 on No 3 Rd in Richmond. Absolutely no complaints

I wish I could rate them below 1 . London drug at 32 NE Calgary have worst costumer service. Tech department is very irresponsible. I have given them my laptop with power cord they repaired my laptop and retuned but they lost the power cord. Every time I go there the only response is oh that person is not there he deal with we will call you once we find it. But I never received the call back.

How pathetic it is London drugs is closed for another day with no open in sight cause we were cyber attacked get over it its going to happen again in the future trust me your company is pathetic and weak we will attack it again

Photo kiosk is most useless system I have ever encountered. Insert usb drive and it starts to scan for every picture on device. I had a folder with the 5 prints I wanted BUT NO I HAVE TO SELECT FROM THE SEVERAL HUNDRED PICS ON THE USB DRIVE.!!
I WALKED AWAY!

I would use a zero if there was one. The pharmacy at Market Crossing lost my prescription but unfortunately the specialist had left for vacation. My primary care physician faxed a replacement prescription but couldn't confirm the original dose. When the specialist returned 2 weeks later the prescription was re-faxed which London Drugs lost again. A third fax finally resulted in the proper prescription being filled. When I arrived to pick up the medication the pharmacist told me that I already had a prescription at a lower dose. I explained what had happened and she said "Whatever". So, I am transferring all of my prescriptions to a different pharmacy. That will be 7 prescriptions London Drugs won't be able to lose again.

London Drugs was my go to store for appliances. Lately though it has become a dismal failure when buying anything this store. We purchased a Eureka vacuum which with London D Extra provided a coupon for $20 off, The Retail person and myself spent 2 hours making sure this coupon "in store purchase" with purchase would be applied. We left the store but not before making sure all info. for LD extras was correct. For some reason we had to wait for coupon to be sent via email. A Bobby Vansteen called us no less than five times going over information from West End Store Edmonton and assured us the coupon would be sent. Instead we received a barrage of emails asking over and over for all information supplied at time of sale. We resent all at least five times and they just would not send coupon. A Cami called and requested we call her? It was exceptionally strange as she just could not articulate what she needed. Three more calls later and no resolution? It is a $20.00 coupon time of purchase and still just refused to send? This should have been done in store but Bobby Vansteen with all of correct information refused to help us. Consequently we returned vacuum. This is not what we expected from London Drugs but it has become the norm as the store continually cannot stand by their coupons applied at time of sale. There seems to be a disconnect between store and their LD extras which they will not honor with their customers. Buyer Beware as this is a very wrong thing to do when there are coupons and LD Extras coupons they brag about but never give. Not right and a negative experience for customer.

Today March. 25th. I'd went to the post office here in the morning. I'd was served by Zulay the staff. I'd had my private document. I'd was asking her which maill letter envelope I should used. I'd said it was to local Vancouver. She opened my private document. Which it shouldn't happened. Got me very upset. My document is private!!! I'm not coming back here ever again DOUCEMENT IS PRVAITE!!! GOT ME VERY UPSET

The pharmacy will not fill full prescription!!! Only will provide me with 30 days at a time.
I do not live in a city and work remotely.
I have to drive hours to fill my prescription, I asked repeatedly for enough to not have a medical emergency if I was not mobile.

Got the GET OUT look when I told them they are risking my life.
Then gave me medical advise contrary to my doctor!!

Perhaps bankruptcy will get you past your playing god complex.

Anyone else would be shamed to gamble with another persons life. Not london drugs. They rather enjoyed it, and it showed.

I will take my business and health care needs to health care professionals.

By looking at the other reviews, customer service and satisfaction isn't even a consideration.

No customers, no business.

Wont see me and a lot of others that have been regarded as trash.

I have never seen a business that has no respect for public trust.

A week to find out they aren't transferring the item I ordered from another store. Apparently they won't do that in person, only on line. But will not tell you that until you get very upset and go in person yet agin.

I placed an order for the Fujifilm X100VI Camera with the order number xxxxxx90 on February 22, 2024. The funds have been withdrawn and cleared from my credit card. The website stated that the order would be shipped on February 28, 2024. I've been contacting London Drugs since February 26, 2024, to find out the status of the order over the phone and through email. The customer service agents, J*****t and C*******e, assured me the item would be shipped on the 28th. It's the 29th, and no shipment. I called in and demanded to talk to a supervisor. I was not transferred to the supervisor. The agent, with an East Indian accent, insisted on letting her handle the situation. She advised me that the order would be available on March 15, 2024, and if I wanted to cancel, I had to wait for her to request another department for cancellation. London Drugs took my money and had no items on hand to fulfill the order.
When writing this complaint, London Drugs is falsely advertising they will ship the order on March 1, 2024, for the black camera and March 2, 2024, for the silver camera (see the attached screenshots).
My point is that London Drugs publicly falsely advertised and promised that the order would be fulfilled, but it was not. This is an action of a scam. The customer service agents were reckless and did not care about the customers. They said they only had access to the inventory system once I pressured them to talk to a supervisor, and they gave me the real estimated shipping date. A lot of people were not happy, and they have been talking on the forums online about London Drugs. If you keep doing business like this, you will drive customers away.
By the way, I am not the only customer who got so mad about the London Drugs online order and was lied to by customer service agents.