London Facets Reviews 5

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Jeweller
  2. Jewellery shop

Written by the company

We are an online jewellery retailer with an amazing range of fine diamond and gemstone jewellery, discover the perfect gift for any occasion. We offer 5 year warranty, and as standard all our products are showcased in our Luxury Packaging.


Contact info

4.1

Great

TrustScore 4 out of 5

5 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Worried at start, with a nice outcome

I have placed my order on 10 May 2025 and received an order confirmation. After May 10th I did not receive new updates. 24 May I received an apology from Londonfacets and a promise the product will be shipped immediately. June 6th I received the product and I also received a nice attention from London Facets. The product looks very nice. Thank you.

24 May 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service and beautiful ring

I was looking for the perfect engagement ring and I eventually purchased it from london facets. The ring itself is so sparkly and well crafted but the service i received went above and beyond. They even helped email more pictures of the ring on the ring finger which I appreciated. Im yet to ask the question but im overall incredibly pleased with the journey.

16 March 2021
London Facets logo

Reply from London Facets

Hi Janeane,
Thank you very much for your glowing review, we are over the moon that the ring is to your liking and that we could help you purchase with confidence. Always happy to assist where we can.
Hope all goes well on the big day, wishing you the best of luck from the team at London Facets.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look