Good company, did exactly what they said. Test results arrived in a few days. My only dislike is the posting, you can only post Mon to wed which I understand the reasoning but it was very difficult t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sent blood as described for ferritin and vit D - activated correctly. No results after waiting 3 working days. Disappointing poor service. And have sent email to correct email address. No one to... See more
Company replied
Speed. Accuracy, responsiveness, ease of adapted sampling (I got a hospital colleague to do a venepuncture*) and clear instructions (except the ones I ignored*). And you're cheaper and quicker than... See more
Wouldn’t use again honestly. They sent a very passive aggressive postcard within the pack regarding making sure you do the test right and examples of complaints they’ve had. Results are not interprete... See more
Company details
- #25 of 25 best companies in Blood testing service
- #12 of 12 best companies in Medical Laboratory
Written by the company
LHC Medical Lab is dedicated to helping you take charge of your health. Whether you want to improve your overall wellbeing, stay proactive about potential health concerns, or simply understand your body better, we’re here to guide you. Our goal is to make health monitoring simple and accessible through a wide selection of reliable, confidential blood tests and health checks designed to give you the answers you need. We offer a variety of easy-to-use home test kits, designed for convenience and privacy. Simply collect your blood sample at home using the kit provided, send it to our laboratory, and receive your results within 24 to 48 hours of sample arrival. Everything you need is included, making it a straightforward and discreet way to stay on top of your health with fast turnaround and trusted results.
Contact info
Queen Mary Innovation Centre, Suite 7, Lab, 42 New Road, E1 2AX, London, United Kingdom
- 07752597552
- info@lhclab.co.uk
- londonhealthcompany.co.uk
4.0
Great
851 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 65% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Don’t bother!
I was asked to send an image of my sample ID so that I could be refunded as I no longer needed the test. I have chased my refund 3 times now and keep being told ‘it’s been passed on to someone’ or ‘I’ll get back to you’. It’s not good enough! Authorise the refund!
2 February 2026
Unprompted review
Reply from London Health Company
Hi,
We clearly state on our website that refunds can take up to 10 working days to process. Before a refund can be issued, we must first void the sample ID in our system, and this process takes time to complete correctly.
We understand waiting for a refund can be frustrating, and we appreciate your patience while we follow the necessary procedures to ensure everything is handled properly.
Kind regards,
LHC Lab Team
Reply from London Health Company
Hi Charles, thank you for your feedback. We’re glad to hear you were happy with the speed of your results!
Kind regards,
LHC Lab Team
Reply from London Health Company
Hi, thank you for your review. We’re pleased you found our service fast and the information provided helpful.
Kind regards,
LHC Lab Team
I only received half of my order.
I only received half of my order.
I did today ask them to refund my express shipping and blood work costs.
26 January 2026
Reply from London Health Company
Apologies, Rebecca. The missing kit should be on its way soon.
Still waiting on my refund
I had a very concerning experience trying to obtain a refund. I was told by email that I should not return the unused kits because the company’s policy had “recently changed” and, as medical devices, they no longer accept returns. However, this was not reflected on the website at the time, which clearly stated that unused kits could be returned within 60 days for a refund, minus the cost of return shipping at the customer’s expense.
Instead, I was told that my refund would be reduced by £5 per kit. This deduction was never disclosed on the website and is more than the cost of shipping the kits back, which made the charge feel arbitrary and unfair, almost as though the company was profiting from the return.
I was also instructed to open the unused kits and email them the kit codes so they could be voided, which understandably caused concern given the conflicting information I had already received. I was then assured that my refund would be processed within five working days.
It has now been nine working days, and I have still not received my refund.
Whilst I ultimately just want the refund I am owed, the entire process has felt confusing, inconsistent, and questionable. Clearer policies and timely refunds would go a long way toward improving trust.
I do not like leaving reviews like this, but I feel it is important to share my experience so others are aware.
26 January 2026
Unprompted review
Reply from London Health Company
Hi,
We are sorry to hear you’ve felt concerned by the process.
Our return policy is clearly stated on the website. As the kits are medical devices, we do not ask customers to send them back once delivered. Instead, we ask for the kit codes so they can be voided in our system, and a partial refund is issued in line with the policy.
We also clearly state that refunds can take up to 10 working days to be processed, so it is still within the stated timeframe.
Your refund was already issued, and we appreciate your patience.
Regards,
LHC Team
Good value for money
Good value for money
The test arrived quivk
Easy to do
Easy to return
Quick results
25 January 2026
Reply from London Health Company
Thank you for your feedback! We’re really pleased to hear that! We appreciate you taking the time to share your experience.
Regards,
LHC Lab Team
Ghosted: Impossible to Return Items
I tried to return a test within the set timeframe, and I still haven't heard back from LHC on how to do that. It's been 7 weeks. I can't return the product or get my money back without them providing confirmation. It's almost as if they don't want customers to be able to return items. They trap you by making it as complicated as possible to return items and then ignore you.
26 January 2026
Unprompted review
Reply from London Health Company
Hi,
Thanks for your feedback, and we’re sorry to hear you’ve felt this way.
Our refund policy is clearly outlined on the website. As the kits are medical devices, we don’t ask customers to return them once delivered. Instead, we ask for the sample ID so the kit can be voided in our system, after which the refund is processed in line with the policy.
We’ve not received the sample ID needed to action the refund, so this may be why it hasn’t been processed yet. If you can send this to us, we’ll be happy to resolve this for you as quickly as possible.
Regards,
LHC Lab
Always on time and honest
7 January 2026
Reply from London Health Company
Hi Norman, thank you for taking the time to leave a review. We’re really pleased to hear you found our service on time and honest. We appreciate your support.
Kind regards,
LHC Lab Team
Reply from London Health Company
Hi, thank you for your lovely feedback. We’re glad you found the instructions clear and were happy with how quickly your results were returned.
Kind regards,
LHC Lab Team
Great company
Used this company for a simple blood hcg test to see how my levels were doing and to check roughly how far along I am. The results came back pretty quick too. Great company and the report they gave with it is very informative.
6 January 2026
Reply from London Health Company
Hi Kirsty, thank you for your detailed review. We’re pleased to hear you found the test informative and that your results were returned quickly. We really appreciate your kind words.
Kind regards,
LHC Lab Team
Great company, will be ordering from them again!
Great service, received kit promptly and the results were emailed superfast!
6 January 2026
Reply from London Health Company
Hi Jenny, thank you for your feedback. We’re delighted you were happy with the delivery speed and turnaround time for results. We look forward to assisting you again.
Kind regards,
LHC Lab Team
Quick and efficient
I was extremely pleased with the quick response from London health to receiving the package, how easy the instructions were to carry out and how quick the results were available. I’ve used them twice and both times London Health has been very efficient. I would use them again
20 January 2026
Reply from London Health Company
Hi Barbara, thank you for sharing your experience. We’re pleased to hear you found our service efficient on both occasions and that everything met your expectations.
Kind regards,
LHC Lab Team
Easy instructions
Easy instructions, fast results. I had an issue and it was resolved after a few emails with no drama. Would recommend.
12 January 2026
Reply from London Health Company
Hi, thank you for your review. We’re glad to hear the instructions and results were straightforward, and that our team could resolve your issue quickly. Your recommendation means a lot to us.
Kind regards,
LHC Lab Team
Competitively priced professional and…
Competitively priced professional and comprehensive testing service. Prompt delivery together with transparent instructions. Results were quick via email too.
Highly recommended.
5 January 2026
Reply from London Health Company
Hi Alan, thank you for your kind feedback. We’re pleased you found our service professional, clear, and good value. We really appreciate your recommendation.
Kind regards,
LHC Lab Team
No results received after numerous chaser emails sent
The kit arrived quickly and I sent the bloods back the day after. I left it 3 days and heard nothing so chased up to check they had received. They confirmed they had my bloods and I would hear something soon. That was a week ago and I’ve chased them since and keep getting fobbed off. Wouldn’t use them again.
2 January 2026
Good customer services
I have used them on three separate occasions. The results were accurate and corroborated those from other sources. On one occasion, there was an issue with the report not being sent; however, their customer service was very responsive and promptly arranged a replacement kit.
20 January 2026
Unprompted review
Reply from London Health Company
Hi, thank you for your continued trust in our service. We’re pleased to hear your results were accurate and that our customer service team was able to resolve the issue promptly.
Kind regards,
LHC Lab Team
Reply from London Health Company
Hi Anthony, thank you for your review. We’re glad you found our service reliable, fast, and efficient.
Kind regards,
LHC Lab Team
Very quick results.
Kit arrived very quick, easy to collect the sample ( full instructions) and after sending it very quick results!
8 January 2026
Reply from London Health Company
Hi Joanna, thank you for your feedback. We’re pleased to hear the kit arrived quickly and that the instructions and results turnaround met your expectations.
Kind regards,
LHC Lab Team
Nice and cheep does what I needed took…
Nice and cheep does what I needed took a week from the day I sent my sample to receive which is a bit longer than other places I have been but all together a good place to go for bloods.
30 December 2025
Reply from London Health Company
Hi, sorry to hear about this. We do respond to all emails, so it’s possible the message was sent to the wrong address. Please contact us via our website so we can resolve this issue as quickly as possible.
Kind regards,
LHC Lab Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.