London HomeLetsReviews 

14
TrustScore 4 out of 5

4.1

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Company details

  1. Property Rental Agency

Written by the company

With over a decade of experience and expertise in London Residential Lettings, LONDON HomeLets was established to provide an exceptional and professional Lettings experience whilst maintaining the friendly and diligent approach we are reputed for. We are committed to providing outstanding customer service with an emphasis on professionalism, results, integrity and transparency. We have a profoundly knowledgeable and dedicated team and in combination with our work ethic, we believe we are well suited to the dynamics of the Lettings environment and possess the dexterity required to serve the London market ultimately resulting in a perfect pairing between tenants and their ideal homes. Our office has a dedicated administration officer who collates references and ensures tenants are financially viable to rent property. The administrator also prepares the legal aspects of a tenancy including composition of the tenancy agreement (sourced from The Letting Centre). LONDON HomeLets are members of the Property Redress Scheme (PRS), a body which regulates our industry and provides peace of mind and financial security for both landlord and tenant.


Contact info

4.1

Great

TrustScore 4 out of 5

14 reviews

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4.1

All reviews

(14)

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Rated 5 out of 5 stars

Thanks to Adam & Jay

Thanks to Adam & Jay, they were able to secure me a property just before Christmas in this fast paced market. The whole process from start to finish was smooth sailing, transparent and well communicated. Thanks guys for everything, wishing you a happy new year from our new home!!

28 December 2023
Unprompted review
Rated 5 out of 5 stars

Professional and honest service

A very professional service from start to finish. Adam was always on hand to answer any questions and kept the process nice and smooth. Unlike other bigger multi franchises they are independent and that personable aspect is reflected in their service.

31 October 2023
Unprompted review
Rated 5 out of 5 stars

Trustworthy and professional

Managed to source a property through this agency in this crazy market. From the moment my offer was accepted, I had the keys in my hand within 10days. The agents were knowledgeable, honest and transparent. I felt that I was in safe hands. Thank you for everything.

18 August 2023
Unprompted review
Rated 5 out of 5 stars

Best estate agent in W14

This agency has always found me hassle free tenants. Their communication is first class, always on hand for advice and support. Make the whole process from a landlords perspective so smooth sailing. Highly recommend

7 September 2023
Unprompted review
Rated 1 out of 5 stars

Lack of integrity and failure to follow guidelines

Such a pity because most reviews seem happy (I do note though that other reviews are very old…) but, I had a terrible letting experience with them. Put down a holding deposit on a property on the Saturday. Was told that the property was secured for me pending the landlords acceptance. Was even congratulated via email by the branch manager.

Monday evening 17:30 I get a call telling me that they’ve actually taken two holding deposits (despite acknowledging that government guidelines say not to do this.) Their excuse is also that they have multiple agents , apparently their system allows for multiple deposits. They also acknowledged that they knew this on Saturday but still decided to not let me know until end of day Monday.

All documents have an audit trail, I suggested they look and see who had the signed document returned first, this was ignored.

The landlord has chosen to go with the other tenant (who is a student whereas I am full time employed and even offered to pay six months rent upfront?) This has set me back to square one as, in the meantime, I have cancelled other viewing etc.

They have repaid my deposit immediately but, this does not even begin to pay back my inconvenience. Their solution, they have another property miles away with none of the transport links I wanted…

Be very careful when paying your deposit etc. as their integrity is definitely questionable.

15 August 2023
Unprompted review
Rated 5 out of 5 stars

Miles ahead of the competition

Adam was brilliant throughout and miles ahead of other estate agents. He was pleasant to deal with, transparent, responsive, and wholly trustworthy. We had a considerably better experience with them than with any other estate agent.

4 October 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic agent!!

Fantastic agent, great communication, always very helpful when we speak! Would highly recommend.

9 August 2021
Unprompted review
Rated 5 out of 5 stars

First time experience with London HomeLets

Just want to say a massive thank you to Adam (agent), who has been nothing short of helpful throughout the entire process. The company offers different types of accommodation at a reasonable price. The process of tenancy with them is rigorous but definitely gives you reassurance that these guys have done their checks properly and know that you are in good and safe hands. They are transparent and the process is swift! I can agree with the previous review - Adam is just a phone call away! This is particularly important for us as we work shifts, both days and nights. So we sometimes had to contact him during weekends or unusual times for queries and he always responds so promptly! I cannot recommend this company strongly enough as Adam have gone above and beyond to help us - and you for sure! Thank you London HomeLets, and thank you Adam.

16 January 2021
Unprompted review
Rated 5 out of 5 stars

Jay & Adam are first class!!!

Jay & Adam provide an exemplary service. Very professional and done with the human touch. They assisted me in finding a place very quickly. The whole process was stress and hassle free. Jay and Adam were always a phone call away to answer any quieres. Couldn't recommend these guys highly enough. Comforting to know I'm in safe hands!!!

29 August 2019
Unprompted review
Rated 5 out of 5 stars

Great agency

I would recommend this agency to anyone. They're really professional and well organised. Adam helped us to get a new place in a very short space of time. He is very reliable, polite and trustworthy. He made us feel at ease throughout the viewing and the moving process.

26 March 2017
Unprompted review
Rated 5 out of 5 stars

Outstanding Service

I've been dealing with Adam at London HomeLets in relation to the rental of a property owned by my Mother.
Adam and his team have been great throughout the whole process, very polite and informative, they were fast at replying to the queries I had, and kept me up-to-date with the progress of the viewings. They found great tenants very quickly and I highly recommend London HomeLets to anyone looking for friendly and professional service.

23 March 2017
Unprompted review

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