London Pregnancy Clinic Reviews 

677
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 137 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the medical staff and reception teams for being exceptionally thorough, friendly, and professional during every appointment. Many individuals highlight the calm and welcoming atmosphere, noting that practitioners take plenty of time to address questions and ease pregnancy-related anxiety. Consumers consistently describe the ultrasound scans and overall services as top-tier, offering clear imagery and valuable clinical insights. Reviewers also value the exceptional customer support and reassurance provided throughout their prenatal care journey. However, some people mentioned that test results can take a couple of weeks or occasionally experience minor reporting delays.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism and warmth.... See more

Service

Customers had positive experiences with service, highlighting the friendly, supportive, and highly... See more

User experience

Clients share positive opinions on user_experience, highlighting comfortable appointments and advanced... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that appointments are easy to book... See more

Quality

Users describe satisfaction with the overall quality, highlighting that premises meet high standards and are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very friendly and warm staff. Lovely clinic environment and easy to get to in central London. The sonographer was really lovely and made us feel comfortable through the scan. She was also extremely th... See more

Rated 5 out of 5 stars

The website set out really clearly what services were on offer so I could compare them to other providers and knew which scan to book. All fees were clearly explained up front. The booking process and... See more

Rated 5 out of 5 stars

After a previous loss through a genetic condition we decided to have a NIPT test done, we were very nervous but knew this was the best decision for us. The team were so friendly and Ms Desi was so ki... See more

Rated 5 out of 5 stars

I had a 16-week scan with Dr Diane Nzelu and she was absolutely amazing. Walked me through everything in detail and even advised on measures to take based on my history to prevent and monitor growth r... See more


Company details

  1. #3 of 8 best companies in Pregnancy care centre
  2. #2 of 28 best companies in Doctor
  3. #1 of 5 best companies in Obstetrician-Gynecologist
  4. #1 of 16 best companies in Medical Diagnostic Imaging Centre
  5. #1 of 4 best companies in Midwife
  6. #5 of 28 best companies in Women's Health Clinic

Written by the company

London Pregnancy Clinic is your one stop pregnancy service specialising in early pregnancy scans, Non Invasive Prenatal Testing (NIPT) such as the Harmony Test and Panorama AI. We are experts in fetal and maternal medicine and aim to provide professional and caring service to pregnant women in London. Our clinic is conveniently located in the City of London and we offer appointments on Monday to Saturday including evening and same day appointments. Our founder and medical director is Dr Fred Ushakov who is an internationally recognised specialist in Fetal Medicine with over 35 years of experience. We developed a range of pregnancy scans which we believe is optimal for every pregnant woman. Our signature scan is the 10 week scan which aims to exclude various structural anomalies as early as at 10 weeks. We provide the Harmony Test - a Non Invasive Prenatal Test (NIPT) which determines the chance for Down's Syndrome.


Contact info

4.9

Excellent

TrustScore 5 out of 5

677 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(677)

132 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very competent doctor

Very good experience, I didn't know anything about them as I just found them on google. Dr. Fred Ushakov was very professional and seemed knowledgeable, this was confirmed when I later told my doctor that I saw him and she said he can find fetal anomalies very early and she said she would trust him with her life. So it was very lucky that we found him. He was a pleasant guy. The technology is good at the clinic they have a big screen to see the scan. The reception is nice and sunny. Would super recommend.

1 April 2025
Rated 3 out of 5 stars

NIPT experience - delayed results

I booked the Prenatal Safe NIPT and had a great scan experience with Shaz at 10 weeks.

I was meant to receive my results within 2-5 working days (one of the main reasons I selected LPC and this specific test) however my results have been delayed due to lab machine failures, meaning I've had to wait for a week and counting. I appreciate that these things can happen and I was told its rare however its very stressful to be waiting so long and with no promised date to have the results by. I was offered a partial refund however this doesn't take the stress and anxiety of waiting away.

18 March 2025
London Pregnancy Clinic logo

Reply from London Pregnancy Clinic

Dear Sophie,

Thank you for sharing your feedback — and first and foremost, we’re so pleased to hear you had a positive experience with Shaz during your 10-week scan.

We want to sincerely apologise for the unexpected delay in receiving your Prenatal Safe NIPT results. We completely understand how stressful it can be to wait for something as important and sensitive as these results, and we genuinely regret the anxiety this delay has caused.

Unfortunately, the delay was due to an unexpected technical outage at our partner laboratory, Eurofins — an extremely rare occurrence we had not experienced before. NIPT requires highly advanced DNA sequencing equipment, and despite having robust business continuity protocols in place (which included rerouting samples to their Ireland facility), there was still an unavoidable delay in processing. As soon as we were informed of the issue, we communicated this to affected patients proactively.

Even before we had full clarity on the extent of the delay, we took the initiative to offer a partial refund as a gesture of goodwill — not because we were obligated to, but because we understand the emotional weight this kind of uncertainty carries during pregnancy. This refund was issued at a financial loss to our clinic, but we believe it was the right thing to do.

While we cannot undo the distress caused, please know that we take your experience seriously and have escalated your feedback to both our internal team and the lab. We continue to stand by Eurofins as one of the most reliable NIPT providers in the industry and will always prioritise transparency and patient wellbeing, especially when things don’t go as planned.

If there's anything further we can do to support you, please don’t hesitate to reach out.

Best wishes,
The London Pregnancy Team

Rated 5 out of 5 stars

Friendly, convenient and trustworthy practice

Great location (near Liverpool Street). Friendly and informative staff. Professional and trustworthy tests, reports and advice.

My booking process was a little confusing with not booking some things and then booking others twice - but overall, it worked out and much faster than other places.

10 March 2025
Rated 1 out of 5 stars

Lack of Sensitivity in a Difficult Moment

I was informed during the ultrasound that my fetus had no heartbeat, only to later receive ultrasound images of it the same day. On top of that, I was charged for an ultrasound that was part of the NIPT service—something I no longer needed since, tragically, there was no baby. I found this entire experience incredibly insensitive, especially given the deeply emotional nature of the situation. This is a matter that requires far more care and compassion.

4 February 2025
London Pregnancy Clinic logo

Reply from London Pregnancy Clinic

Dear Rena,

First and foremost, we want to express our deepest sympathies for your loss. We understand how incredibly difficult this experience must have been for you, and we are truly sorry for any additional distress caused during this time.

As a diagnostic imaging clinic, we regularly support patients through both joyful and heartbreaking moments. Our aim is always to provide care with sensitivity and professionalism, and we regret that you felt let down in this instance.

Regarding your appointment, you initially booked an early anomaly scan and NIPT with our Medical Director, Dr Fred Ushakov. Given the heartbreaking circumstances, Dr Ushakov was unable to proceed with the full anomaly scan or NIPT and instead performed a Viability Scan, which is a shorter and less detailed examination. During the appointment, Dr Ushakov informed you that you would be receiving a £120 refund from the total £260 you had paid in advance. You were not charged for the NIPT scan but only for the Viability Scan that was performed (£140), as Dr Ushakov did not deem it fair to charge you for a more detailed examination.

A few days later, you emailed us requesting a refund of the remaining £140, asking for the services provided by Dr Ushakov to be completely free of charge, without providing any explanation. We explained that we do not offer free appointments, as is the case with any other private clinic. Our team provided diagnostic services to you, and we refunded the difference at our own initiative. Our T&Cs also state that the minimum appointment charge is £140, even in the event of a no-show.

We understand that receiving ultrasound images in your report may have been upsetting. As a medical imaging clinic, our reports always include relevant diagnostic images, particularly to facilitate referrals, where other clinicians may need to use the images for your ongoing care.

We are truly sorry for your experience and the pain you have endured.

With our deepest sympathies,
The London Pregnancy Clinic Team

Rated 5 out of 5 stars

Outstanding service


We have visited the London Pregnancy Clinic twice and received outstanding service from start to finish. From the moment we walked in, we were treated with professionalism and care, and even the follow-up calls regarding our NIPT test results were handled with great attention.

Dr. Fred Ushakov is truly amazing—personable, knowledgeable, and excellent at explaining everything in a simple and reassuring way. His expertise made the whole experience smooth and stress-free.

All I can say is that the service and expertise at this clinic are exceptional. I have already recommended it to two of my pregnant friends, and I wouldn’t hesitate to do so again.

Thank you for taking such great care of me!
Rad

27 January 2025
Rated 5 out of 5 stars

Great clinic

Lovely staff, the scan was very reassuring and informative. I was even offered an internal scan to be able to get better quality 3D pictures, which was worth it and it turned out to be my favourite pictures of our baby so far!
The atmosphere is very clean and welcoming too.

31 January 2025
Rated 5 out of 5 stars

Wonderful care

Wonderful care. Karin and her colleague Lindsey were excellent and so kind during my scan. I would definitely recommend the clinic to friends and will use the clinic again. Thank you.

21 February 2025
Rated 5 out of 5 stars

10-Star Review for London Pregnancy Clinic

We absolutely loved our experience at London Pregnancy Clinic! We went in for a reassurance anomaly scan, and it was truly an amazing experience with Dr. Giovanni Granozio. His professionalism and warm approach made us feel completely at ease. We especially appreciated his choice of words, using "perfect" for every part of our baby's body—it was so reassuring and heartwarming. Overall, a wonderful experience, and we highly recommend this clinic to any expecting parents!

13 January 2025
Rated 5 out of 5 stars

Visited the clinic for an overall woman…

Visited the clinic for an overall woman reproductive health check up, and was very satisfied with both the managers help and the doctors consultation. He was attentive and careful in taking the analysis, and even more gentle by not being pushy in his advice.

30 May 2024
Rated 5 out of 5 stars

We had a very supportive and helpful…

We had a very supportive and helpful appointment for a HyCoSy test. Results given immediately after the test, which is a relief to not have to wait. I would recommend them to anyone looking to have fertility tests done.

4 February 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look