London Rug Company Reviews 

172
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers had a great experience with this company. Customers frequently praise the wonderful quality and gorgeous aesthetic of the rugs, noting that they look luxurious and easily elevate living spaces. Consumers also truly love the amazing fragrances and stylish designs of the diffusers, finding ordering to be very easy and straightforward. Some reviewers were not happy with the delivery process, mentioning long waiting times, delayed tracking updates, and parcels occasionally arriving with damaged boxes. Others experienced frustrating courier problems, such as drivers failing to find addresses, packages being left unattended without agreement, or items taking much longer than expected to arrive.

What people talk about most

Product

Users describe positive interactions with product, expressing great satisfaction with the quality and... See more

Quality

Consumers find quality to be positive, frequently praising the gorgeous aesthetic and value for money.... See more

Delivery service

Customers had ambiguous experiences with delivery_service, expressing a mix of satisfaction and strong... See more

Order

Reviewers highlight mixed experiences with their order process. Many customers report that it is easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As usual l have no issues with the diffusers, l love Mila l got it like 3 times. What l dont like is the delivery process, takes too long and there is always an issue with the courier

Rated 5 out of 5 stars

The service was flawless and delivery as expected. The quality and aesthetic of the rugs are amazing! We got the HELEN, EMMA and JENNIFER. All 3 are beautiful and elevate our spaces.

Rated 5 out of 5 stars

I just recieved my beautiful defuser. Im trilled with the fragerance.. the london rug Company were so professional and easy to deal with. I look forward to doing business with them again. Yours... See more


Company details

  1. #29 of 30 best companies in Rug Shop
  2. #205 of 228 best companies in Bedroom furniture shop
  3. #33 of 33 best companies in Carpet Retail Shop
  4. #201 of 214 best companies in Decoration and Interior Design Store
  5. #112 of 117 best companies in Interior designer
  6. #109 of 114 best companies in Living room shop

About London Rug Company

Written by the company

SHOP LONDON RUG COMPANY CONTACT US FOLLOW US ON INSTAGRAM London Rug Company was formed as a dream collaboration between International Award winning interior designer, Dawn Ward, and one of the worlds most prolific rug manufacturers, Art Carpet.

During Dawns work, creating some of the world’s finest homes and properties, Dawn has designed hundreds of rugs over the years and was delighted to form this partnership in order to bring to the market beautifully design quality rugs at affordable prices.


Contact info

4.0

Great

TrustScore 4 out of 5

172 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.0

All reviews

(172)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing Rug

I recently ordered a beautiful rug named Helen from London Rug Company. My first experience of ordering from this company has been excellent from start to finish.
The website was so easy to navigate. There were a great selection of gorgeous rugs to choose from and they were all available in two sizes. The images were clear and concise and definitely true to the eye. More importantly the price of the rugs are amazing, I did wonder when ordering if the quality would not be as expected but I needn't have worried at all. The rug arrived carefully packaged and without delay by a reputable delivery company and on opening I couldn't believe what good value for money the rug was. The quality is amazing and I love the colours, it was exactly what I was looking for! After removing the packaging it took less than 10 minutes for the rug to lay flat, there were no creases and the corners sat flat straightaway too. I'll definitely order from this company again, in fact I'm now considering ordering the same rug in the larger size for the winter months.

3 August 2023
Unprompted review
Rated 5 out of 5 stars

XL skye Rug …

Ordered my Rug Monday was delivered Thursday. Rug is beautiful good quality and even nicer than I thought it was on the website. Couldn’t be happier

25 July 2023
Rated 5 out of 5 stars

Absolutely gorgeous rugs 💗💗💗

EXCELLENT communication, service, delivery, value for money & most importantly absolutely gorgeous rugs. I ordered 2 for my new house (Jennifer & Darby) and love them in the flesh even more that I did on the pics. Everybody comments on how stunning they are and I am definitely ordering more as I go through furnishing each room my new house. I

15 March 2023
Unprompted review
Rated 5 out of 5 stars

Style, Quality, what can I say!

I’ve ordered two rugs from here and the quality is absolutely brilliant I’ve ordered 9 rugs to scatter around a new home in Marbella but the quality of londonrugcompany are by far the best.
Absolutely buy again

1 May 2023
Unprompted review
Rated 5 out of 5 stars

Lovely rug

Easy ordering, fabulous product that came very securely packaged. I will be ordering again for sure.
Small note on the delivery the communication could be improved by giving expected delivery time frames from point of sale. Also the courier delivered 45mins too early from the time slot given.

1 June 2023

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