London Sake Reviews 

410
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional product range, fast order processing, and incredibly secure packaging that ensures delicate bottles arrive safely and intact. Consumers also appreciate the helpful tasting notes, smooth website navigation, and efficient service that makes buying gifts very straightforward. However, some people mentioned issues with delivery delays, tracking updates, or occasional problems with courier communication. A few customers experienced temporary shipping setbacks caused by external delivery services or transit bottlenecks during peak periods. Despite these occasional hurdles, buyers remain highly satisfied with the overall purchasing journey and quality offerings.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the delicious taste, great variety, and... See more

Order

Users describe positive interactions with order, highlighting that the process is easy and efficient, with... See more

Service

Reviewers highlight positive aspects of service, noting that orders are processed quickly and efficiently... See more

Quality

Customers had positive experiences with quality, noting that purchases matched website descriptions and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a Yuzu Sake for my husband’s birthday, very last minute, to remind us of our recent trip to Japan. I sent an email to the company asking if they could dispatch it as soon as possible and the... See more

Company replied

Rated 5 out of 5 stars

Purchase matched description and pictures on website, items were good quality. Kept informed about delivery schedule. Items arrived well packaged and included information on how to store the sake. Onl... See more

Rated 5 out of 5 stars

No hesitation in awarding this company five stars. They care about their sake and about their customers. Orders are processed quickly and efficiently. The sake is well packaged and arrives intact.... See more

Company replied

Rated 5 out of 5 stars

Excited to try the beautiful Sake taster boxes. Really well presented with tasting notes - would make a great gift. We’re having a sake flight evening and looking forward to something new, as well as... See more


Company details

  1. Wine shop
  2. also in
  3. Alcohol Store

Written by the company

Sake from the finest Japanese breweries delivered direct to your door. With our subscriptions we make sake simple. Buy online from our award-winning sake shop, gift a sake tasting set, explore new sake with our Sommelier Tasting Series, or sign-up to a subscription for a hand-picked bottle (or three) and gift each month. Great deals on top brands including Dassai 23, Nanbu Bijin and Mio sparkling sake. Not sure where to start? Try our Ultimate Sake Starter Set for Beginners!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

410 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(410)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Prices were good

Prices were good. Bottles were very well packaged and received in good time.

11 May 2023
London Sake logo

Reply from London Sake

thanks for the kind words, kanpai!!

Rated 5 out of 5 stars

Great service

Great service, delicious sake! Highly recommended.

13 April 2023
London Sake logo

Reply from London Sake

Thanks you so much, Kanpai!!

Rated 5 out of 5 stars

Andy at London Sake has great range of…

Andy at London Sake has great range of premium sake and lends his knowledge and experience to assist you in your selection. The website is easy to use and informative giving you good food pairing suggestions. Shipping was fast and the products securely wrapped.
Kanpai!

11 April 2023
London Sake logo

Reply from London Sake

Thanks Andre! Kanpa!!!

Rated 1 out of 5 stars

The delivery took way too long

The delivery took way too long. In a world that delivers nearly everything the next day, waiting for more than a few days is poor service.

4 April 2023
London Sake logo

Reply from London Sake

Our apologies for the delay to your delivery. Please get in touch with our team for a discount on your next order. Kanpai!

Rated 5 out of 5 stars

Excellent communications.

Excellent and personal communication regarding delivery. Bottles arrived safely and well wrapped with useful information on storage etc.

3 March 2023
London Sake logo

Reply from London Sake

Thanks you for these kind words, Peter. Kanpai!!

Rated 5 out of 5 stars

Highly recommended

Great product line, very helpful information, good price and fast delivery. Highly recommended.

8 March 2023
Unprompted review
London Sake logo

Reply from London Sake

Kanpai, David. KANPAI!!

Rated 5 out of 5 stars

Great Sake, Great Service

Probably the widest range of premium sake available in the UK, clearly backed by passion and expertise. Quick response received to enquiries and quick delivery. Great experience all round.

3 March 2023
London Sake logo

Reply from London Sake

This almost brought a tear to the eye, thank you for the generous review. We hope to see you again soon. Kanpai!

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