London Travel Clinic Reviews 

393
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

We were really impressed by the friendly staff who provided detailed advice on vaccinations, including which ones we could ask the GP for at no cost. Also provided malaria advice and tablets. Very eas... See more

Company replied

Rated 5 out of 5 stars

I've attended the clinic to get vaccines for my upcoming trip to South America with my girlfriend. We've been thoroughly walked through what shots we would need, if we go to malaria risk areas, che... See more

Company replied

Rated 5 out of 5 stars

Waterloo clinic: Free consultation genuinely felt like no strings attached advice. Nurse clearly knew what she was talking about (also from idle conversation with her found out she'd recently att... See more

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Rated 5 out of 5 stars

It was straightforward to book online and I found an appointment at short notice at the Liverpool Street clinic. When I arrived, I was seen promptly. The nurse, Linda, was very professional and cour... See more

Company replied

Company details

  1. Travel clinic

Written by the company

The team at London Travel Clinic provide a comprehensive range of travel vaccines, travel medicines and travel healthcare advice to travellers, groups, families and corporate clients. We are passionate about travel healthcare and pride ourselves on our deep, specialist knowledge and the quality of the care that we provide to each and every customer. With over 20 travel vaccination clinics across London and a range of appointments available, visit our website to find the best time and place for you. Please note: London Travel Clinic must adhere to strict customer confidentiality guidelines so in some instances we are unable to respond to comments posted on the Trustpilot platform.


Contact info

4.8

Excellent

TrustScore 5 out of 5

393 reviews

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4.8

All reviews

(393)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

The Best Travel Appointment

I am still in awe with my experience at the London travel clinic.
Having been disappointed by Superdrug on the morning of the 7th of October. Been told after arriving at stratford Travel clinic for a booked appointment to be told the nurse was not coming.
I was told by a friend to call London Travel Clinic ,which I did and to my surprise I was able to get appointment at the waterloo clinic same day.
On getting there The staff were very friendly and professional. Gina is a star.
Thank you so much I will use the clinic again and recommend you to people.

8 October 2016
Unprompted review
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Reply from London Travel Clinic

Thank you for your kind review Sherry. We hope you have a great trip!

Rated 1 out of 5 stars

They don't care

Service on the day was fine, although the prices are extortionate.

Disgusted that I called back a month after with pain still in my arm from the injection and they couldn't give a damn. Said its unusual but basically to go and see my doctor.

Thanks London Travel Clinc - you're truly awful.

5 October 2016
Unprompted review
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Reply from London Travel Clinic

Thank you for your review Andrew. We are sorry to hear that you experienced some discomfort following a recent vaccination. In the rare instance where a patient is experiencing any unusual symptoms or prolonged discomfort following a vaccination then we are of course on hand to discuss this and to provide advice on whether what was being experience was in any way unusual or concerning. However, if there were any cause for concern then we would always advise clients to visit their GP for a consultation. We hope that you are feeling better and please do get in touch if we can provide any further assistance Andrew.

Rated 5 out of 5 stars

Great service !

Very welcome and helpful staff !
Quick service !
Many thanks!

4 October 2016
Unprompted review
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Reply from London Travel Clinic

We appreciate the kind comments Renars, thank you.

Rated 1 out of 5 stars

Terrible service

Unorganised, time wasting experience. One unnessecary trip due to results not being ready when told they were - second trip to get results - only to find stamp run out of ink. Sat around for over an hour while they resolved it. Ridiculous for the price paid.

4 October 2016
Unprompted review
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Reply from London Travel Clinic

Thanks Leon, we are glad to have been able to assist!

Rated 2 out of 5 stars

Very rude on the phone.

I was given the clinic's number from my doctor as I needed jabs and was due to fly in less than a week. I called but was cut off twice, on my third try and getting through I spoke to a very uppity woman who seemed to resent me calling. I made an appointment but the call left a bitter taste so I just didn't turn up.

29 September 2016
Unprompted review
Rated 4 out of 5 stars
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Reply from London Travel Clinic

Thank you Becs. We offer a comprehensive range of travel vaccines at convenient locations across London. Our pricing is competitive and is reviewed regularly and all pricing is published on our website. We are delighted to have been able to assist you and we hope you have a fantastic trip. Thanks again.

Rated 2 out of 5 stars

Inexperience with young children

We took my 20 month old son for his first men b jab at the weekend. We have already had our 4 year old daughter immunised here as we were told our son may be eligible for immusination under the NHS. As a result our complain only really lies with the nurse on the day, who did not adequately prepare for giving him the actual injection resulting in us not having him 'restrained' adequately. As a result he struggled resulting in a bent needle in his thigh and a lot more pain and discomfort than necessary.

28 September 2016
Unprompted review
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Reply from London Travel Clinic

Thank you for your feedback Louis, we are sorry to hear that you were unhappy after visiting our clinic with your child. Please be assured that our nursing team are incredibly experienced and that we see many young children here in clinic. If you would like to further discuss your experience with us directly then please do contact us and we shall be very happy to assist you. Thank you for your review.

Rated 5 out of 5 stars

Spot on !!

Prompt service when arrived plus very professional and knowledgable nurse, and easily made bookings for follow up inoculations. Whole service throughout from online booking and pre-attendance on line form impressed.

Sadly the one thing that frustrated me was the picture test prior to submitting online form - no on screen instructions to explain made it all very unsatisfactory!

27 September 2016
Unprompted review
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Reply from London Travel Clinic

Thank you for sharing your experience Siriam, we shall pass your feedback onto the team.

Rated 3 out of 5 stars

My Appointment & service

The service and online page was very impressive and had no problem getting an appointment.I had to rebooked twice,the first operator sound very young and had to repeat everything I said to her (sound foreign) but the second operator sound professional and I had no problem.The Nurse was helpful,advice me correctly but when she start inputting stuff into the computer she had sight problems and didn't had no glasses.God bless her she was helpful.Orginally she said the tablets was cheap but by the time they put vat it became very expensive (I had some old supplies that didn't expire so I was advised to use them and get more before the finished).Overall I would advised to plan ahead and go to your Doctor/Nurse at your local GP.In my opinion I think this service is only applicable to lastminute people dot com lol (you got the drift).Happy travelling ...

24 September 2016
Unprompted review
Rated 5 out of 5 stars

Very convenient and efficient

Appointments are readily available. The advice from the nurse was very helpful and my vaccinations were complete within 15 minutes. It is a great option if you need flexibility and want a no fuss safe solution to your travelling needs.

17 September 2016
Unprompted review
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Reply from London Travel Clinic

Thank you Jo, have a fantastic trip.

Rated 5 out of 5 stars

Excellent service

Very friendly team providing helpful and real information.

16 September 2016
Unprompted review
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Reply from London Travel Clinic

Thank you 123kolosful, we're glad to have been able to assist you.

Rated 4 out of 5 stars

Friendly and efficient service

Easy to book an appointment online at the time I needed. Everyone was very friendly and the nurse was knowledgeable and efficient. A little bit expensive, but comparable to places like Trailfinders. It might be useful to include more information on vaccines on the website. I wasn't meant to eat or drink for an hour beforehand, but wasn't asked about this until I arrived. Luckily I'd checked this on the NHS website earlier that day, but some people might not do this. Overall I would definitely recommend the service to others.

13 September 2016
Unprompted review
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Reply from London Travel Clinic

Thank you for your recommendation Emma. I shall pass your comments onto our team. :)

Rated 5 out of 5 stars

Too good to be true!!

To be quite honest when I saw the prices of the vaccinations I was a little apprehensive about going to the Travel Clinic. I needed an emergency yellow fever vaccination for my trip to a high risk area in west Africa. The vaccination is live and it requires a minimum of 10 days before travel, I went 6 days before my trip. I got to the London Travel Clinic with ease located right next to Kings Cross station with great transportation options.

Got to my appointment 30 minutes early, they have an online form that you fill in before your appointment, takes no time at all and it's handy because the doctor can see your information on screen without the fuss of papers. The appointment before me had not used the online application and was asked to fill there's in and the lovely nurse explained to the young man that she would have to see the next patient whilst he was filling out the form, he was more than happy.

I was then ushered into a clean room well organised and situated right at the reception. She double check a few details and she pulled out the vaccine, got the injection which was painless. Prior to that she explained everything that Google could tell you about the vaccine and even went on to suggesting a few other vaccines that would benefit me beyond my travels. In all it was really too good to be true that it was true.

I've never experienced absolutely outstanding service, baring in mind all this took only 10 minutes but it felt like an hour with the information I was given. I would recommend this maybe 'only in an emergency' due to the prices, but in hindsight the service was worth it.

12 September 2016
Unprompted review
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Reply from London Travel Clinic

Many thanks for your kind review Des and we are pleased you had an excellent experience. Our prices remain competitive and we focus on delivering the highest levels of care and convenience for our clients. We provide may vaccines that are not available via your NHS GP services and have same-day appointments meaning we're on hand to assist travellers even at short notice.

Thank you again and I shall pass your feedback onto our team.

Rated 5 out of 5 stars

Quick, efficient, and excelent service

I got the appointment online the night before. Once in the clinic, everything was on time. The service was very friendly and efficient. She recommended me, besides the shots and pills I needed, some visiting spots in the countries I'll be going to. She was very nice about me being scared of needles and made it fast and easy.

10 September 2016
Unprompted review
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Reply from London Travel Clinic

Thank you for your review Esb, we're pleased you had a positive experience. Thanks again!

Rated 5 out of 5 stars

Quick, efficient and inexpensive!

I thought I needed more vaccinations than I did - but rather than make a fast buck, the charming and efficient team explained what I needed and it cost me a fraction of what it might. Booking was easy and I was seen right on time - the staff were a delight and friendly and I shall use them again should I ever need a vaccination.

6 September 2016
Unprompted review
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Reply from London Travel Clinic

Thank you for sharing your experience Drew, we'll pass your feedback onto the nursing team.

Rated 5 out of 5 stars

Easy visit

Friendly nurse, knew a lot of information to give me and was nice when I nearly fainted!!

4 September 2016
Unprompted review
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Reply from London Travel Clinic

We are grateful for your review Liz :)

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