Longbridge Financial, LLC (NMLS# 957935) Reviews 

1,320
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 173 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, knowledgeable, and genuinely helpful throughout the process. Many highlight exceptional customer service, with employees often going above and beyond to educate and guide them. Reviewers consistently experienced quick response times and clear explanations, making the overall user experience smooth and easy. However, some customers also noted issues with communication, mentioning mixed messages or a lack of clarity regarding loan terms. A few other people also felt that employees did not always act in their best interest, leading to a negative overall experience due to concerns about the service provided.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

People report positive experiences with service, often highlighting the smooth, professional, and stress-free... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and professionalism of... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting quick responses and answers to... See more

User experience

Reviewers mention positive feedback about user experience, frequently describing the entire process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Charlotte Johnson helped me with getting my first release of credit with my Reverse Mortgage. She was kind, cheerful and patient with me while solving my problem. I recommend anyone needing help at... See more

Company replied

Rated 5 out of 5 stars

It was a long, dragged out process of 7 months. Yet, I'm five starring because Longbridge and my loan officer ...Jerry Auippa...stuck with me through some illogical **** caused by the appraiser tha... See more

Company replied

Rated 5 out of 5 stars

I'm writing this review to express my 8 for the service provided by my reverse mortgage loan officers : MELISSA TOFIGHI AND MEGAN WATTS. They went above and beyond, both professionals, knowle... See more

Company replied

Rated 5 out of 5 stars

Jason Margelefsky was amazing! He answered my questions and thoroughly explained everything in simple terms. He was quick to respond. He helped me feel confident that reverse mortgage was right for us... See more

Company replied


Company details

  1. Mortgage Lender

Written by the company

At Longbridge, we love seniors and we’re passionate about helping them unlock the power of one of their greatest assets—their home equity. As a leading provider of home equity solutions for seniors, we’re committed to helping older homeowners make the most of what they’ve worked hard to build, so they can live the retirement they imagined. Our knowledgeable team is here to answer your questions, guide you through your options, and help you make an informed decision that supports your unique goals. To learn more, give us a call at 855-523-4326 or visit our website: longbridge-financial.com. NMLS# 957935. 61 South Paramus Road, Suite 500, Paramus, NJ, 07652. For licensing info, go to: www.nmlsconsumeraccess.org. For additional licensing/disclosures: longbridge-financial.com/licensing. For CA, NE, and TX consumers: For info about our privacy practices, please visit longbridge-financial.com/privacy. Company Licensing Information: AZ Mortgage Banker License #0930082; Licensed by the Dept of Financial Protection and Innovation under the CA Residential Mortgage Lending Act; Loans made or arranged pursuant to a CA Financing Law license; GA Mortgage Lender Licensee #44082; MA Mortgage Lender License # ML957935; Licensed by the NJ Dept of Banking & Insurance; Licensed Mortgage Banker-NYS Dept of Financial Services -in-state branch address 6161 South Park Avenue Room 2, Hamburg, NY 14075. Longbridge is a Licensed Mortgage Banker in the State of NY, but this site is not authorized by the NY State Department of Financial Services. No mortgage loan applications for properties located in the State of NY will be accepted through this site. RI Licensed Lender. Longbridge is an Equal Opportunity Lender. TX consumers: For state licensing info, please visit: https://longbridge-financial.com/licensing/texas-state-licensing-information/. This material has not been reviewed/approved by any gov agency. The company is not affiliated with/acting on behalf of any gov agency. For Reverse Mortgages: Charges such as an origination fee, mortgage insurance premiums, closing costs and/or servicing fees, if applicable, may be assessed and will be added to the loan balance. As long as you comply with the terms of the loan, you retain title until you sell or transfer the property, and, therefore, you are responsible for paying property taxes, insurance and maintenance. Failing to pay these amounts may cause the loan to become immediately due and/or subject the property to a tax lien, other encumbrance or foreclosure. The loan balance grows over time, and interest is added to that balance. Interest on a reverse mortgage is not deductible from your income tax until you repay all or part of the interest on the loan. Although the loan is non-recourse, at the maturity of the loan, the lender will have a claim against your property and you or your heirs may need to sell the property in order to repay the loan, or use other assets to repay the loan in order to retain the property.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

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4.8

All reviews

(1,320)

169 reviews in the last 12 months

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Rated 4 out of 5 stars

My Reverse Mortgage Success

Although I was not familiar with the ins-and-outs of the reverse mortgage process, I found that, for the most part, it was easy to understand. It soon became clear what my responsibilities were and those of Longbridge Financial.
I would especially like to give praise to Eric Hurtt. He is extremely knowledgeable about the process and protocol. He was always there to answer questions, work through issues, and give me encouragement.

Giving credit when due, I would also like to thank Megan Watts for the same reasons.

15 January 2026
Unprompted review
Longbridge Financial, LLC (NMLS# 957935) logo

Reply from Longbridge Financial, LLC (NMLS# 957935)

We appreciate you sharing your experience with the reverse mortgage process. We're happy to hear that it was easy to understand and that our team clearly communicated their responsibilities. We're also glad you received excellent support and guidance from our team members. Thank you for your positive feedback.

Rated 5 out of 5 stars

Colleen and Lisa were amazingly…

Colleen and Lisa were amazingly helpful. Great experience!

18 March 2026
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We're happy to hear that you had such a great experience. We appreciate your positive feedback and thank you for sharing.

Rated 5 out of 5 stars

Everyone was helpful and thorough in…

Everyone was helpful and thorough in navigating the process. I was very grateful and happy with the outcome.

10 April 2026
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We're happy to hear that everyone was helpful and thorough. We're grateful that you were happy with the outcome. Thank you for your feedback!

Rated 5 out of 5 stars

Wonderful Experience with Longbridge Financial

I had the most amazing experience with Longbridge Financial and my loan officer, Ali Tofighi. All my questions (and there were many) were answered patiently and expertly by Ali. He also educated me on all the different aspects of a reverse mortgage and the benefits it would offer me. He constantly kept me updated on timelines as things kept moving forward. He went above and beyond in the service he provided me. I would definitely recommend Ali and Longbridge Financial.

11 April 2026
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We're happy to hear that you had such a positive experience. We appreciate you mentioning the loan officer's expertise and patience in guiding you through the reverse mortgage process. Thank you for recommending us!

Rated 5 out of 5 stars

BRIAN Hanson was very proffessional…

BRIAN Hanson was very proffessional knowledgeable and answered all my concerns on a reverse Mortgage process that that gave me confidence to move forward on the transaction I would definately reccommend him to friends family co workers.Brian has exceeded my expectations.

25 March 2026
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

Thank you for your fantastic feedback, Steven! We're thrilled to hear that Brian provided you with such a positive experience and addressed all your concerns. Your recommendation means a lot to us, and we’re here to help whenever you need.

Rated 5 out of 5 stars

Longbridge Financial rocks

I received notice after notice about reverse mortgages. I just threw them in to the trash until one day last October I received one and decided to at least look it up. I really needed to find out what is a reverse mortgage all about. I looked up a couple of the companies that do them. The first company I contacted I just thought that there was a lot of nonsense. The next company I called was Longbridge Financial. I talked with (I think his name was Mike) the rep about the deal. He suggested that I talk to a loan consultant. Her name was Dina Naughton. I was impressed (very impressed) with her explanation of everything I needed to know before I made the decision to proceed. I am very glad that I chose to sign up with Lonbridge. Dina explained everything clearly and simply so that even I understood it. Dina clearly was the right person to talk to if you are unsure about the process and end result. It took a couple of months for the whole process to get done but Dina was there all the way. She explained everything as we went along and was dead on when it came time to sign on the bottom line.
If you are interested on a reverse mortgage then call Longbridge Financial and ask to speak to Dina Naughton. You will be glad you did.

10 October 2025
Unprompted review
Longbridge Financial, LLC (NMLS# 957935) logo

Reply from Longbridge Financial, LLC (NMLS# 957935)

We're happy to hear that you had such a positive experience. It's great to know that the loan consultant was able to clearly explain the process and provide the support you needed. We appreciate you sharing your experience!

Rated 5 out of 5 stars

Scott Zmisky

Scott Zmisky, my loan consultant, was easy to work with, very professional and answered all my questions.

2 April 2026
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We're happy to hear that you had a positive experience. We appreciate you taking the time to share your feedback with us!

Rated 5 out of 5 stars

John and the team were highly responsive

John and the team were highly responsive through the process and made sure we completely understood how it all was to work.

30 March 2026
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We appreciate your positive feedback! We're happy to hear that our team's responsiveness and clear explanations were helpful to you throughout the process.

Rated 5 out of 5 stars

Excellent service!

Needing to pursue a reverse mortgage to help my mom was a big decision, but luckily, I was helped through the whole process by Ali Tofighi. He answered every question and kept me up to date on the status of everything along the way. Thank you so much for all you did.

6 March 2026
Unprompted review
Longbridge Financial, LLC (NMLS# 957935) logo

Reply from Longbridge Financial, LLC (NMLS# 957935)

We're happy to hear that we could assist you with such an important decision. We appreciate you taking the time to share your positive experience and are grateful for your feedback!

Rated 5 out of 5 stars

Review for Melissa Tofighi

Melissa Tofighi is a very friendly, professional, patient, and understanding Senior Loan Originator to work with during the process of a Reverse Mortgage.
I can recommend her.

1 April 2026
Unprompted review
Longbridge Financial, LLC (NMLS# 957935) logo

Reply from Longbridge Financial, LLC (NMLS# 957935)

We appreciate you sharing your experience. We're happy to hear that the loan process was handled with patience and professionalism. Thank you for recommending our services!

Rated 5 out of 5 stars

My experience working with Tiffany…

My experience working with Tiffany Haluska was tremendous, her assistance with my mother in laws proposed foreclosure, her attentiveness to the unfortunate scenario allowed the process to be stopped in providing us the avenues needed. Not only in guiding us in the process but her willingness to help, follow up, and her responses were over and above what I feel is possibly required by Longbridge.

Our family will be thankful to Tiffany forever, her kindness and understanding was over-the-top, Longbridge is fortunate to have her on the team.

31 March 2026
Unprompted review
Longbridge Financial, LLC (NMLS# 957935) logo

Reply from Longbridge Financial, LLC (NMLS# 957935)

We're so glad to hear that the support provided was helpful during a difficult time. It's wonderful to know that the guidance and dedication made such a positive impact. We appreciate your kind words and are thankful for your feedback.

Rated 5 out of 5 stars

I recently completed a reverse mortgage…

I recently completed a reverse mortgage with LongBridge Financials and couldn’t be happier with the experience. From start to finish, the process was smooth, professional, and stress-free. Paloma Remington (on a recorded line :) was simply outstanding—knowledgeable, patient, and extremely responsive. She took the time to explain every option clearly, answered all my questions promptly, and guided me through the paperwork with care. Communication was excellent, and timelines were met exactly as promised. If you’re considering a reverse mortgage, I highly recommend LongBridge Financials, especially Paloma, for her expertise and exceptional customer service.

Shawn

31 March 2026
Unprompted review
Longbridge Financial, LLC (NMLS# 957935) logo

Reply from Longbridge Financial, LLC (NMLS# 957935)

We're happy to hear that you had a smooth and stress-free reverse mortgage experience. We appreciate your positive feedback regarding the clear communication and guidance you received. Thank you for recommending our services!

Rated 5 out of 5 stars

Glad I chose Longbridge

We were well informed. Agent was knowledgable, answered and explained in terms we could understand. Kept us updated. Was easily reachable, even after hours. Ask for Rick McClure!!

25 March 2026
Unprompted review
Longbridge Financial, LLC (NMLS# 957935) logo

Reply from Longbridge Financial, LLC (NMLS# 957935)

We're happy to hear that you were well-informed and found our agent knowledgeable and helpful. We appreciate you mentioning their availability and clear explanations. Thanks!

Rated 4 out of 5 stars

They took the time to answer all…

They took the time to answer all question. Never felt pressure to do the loan. When we called with questions they got back to us in a timely manner.

15 August 2025
Unprompted review
Longbridge Financial, LLC (NMLS# 957935) logo

Reply from Longbridge Financial, LLC (NMLS# 957935)

We're happy to hear that you felt comfortable with our team and appreciated our prompt responses. Thank you for taking the time to share your positive experience with us!

Rated 5 out of 5 stars

Knowledgeable

Really understood their products and found one that fit our need. Very easy to work with.

22 March 2026
Longbridge Financial, LLC (NMLS# 957935) logo

Reply from Longbridge Financial, LLC (NMLS# 957935)

We're happy to hear that we could identify the right product for your needs. Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

I highly recommend Longbridge Financial/Paloma Remington

I highly recommend Longbridge Financial and Paloma Remington for making this process smooth and educational. Paloma kept me in the loop every step of the way, and her support team is fantastic!!!

26 March 2026
Unprompted review
Longbridge Financial, LLC (NMLS# 957935) logo

Reply from Longbridge Financial, LLC (NMLS# 957935)

Thank you, Diane! We're thrilled to hear that Paloma and the team made your experience smooth and informative. Your recommendation means a lot to us, and we’re glad to have you as part of our community!

Rated 5 out of 5 stars

Jacqueline was amazing

Jacqueline was amazing

23 March 2026
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

Thank you for your wonderful review! W are happy to hear that Jacqueline provided you with excellent service.

Rated 5 out of 5 stars

Our Longbridge Financial Reverse Mortgage Review

Our Longbridge Financial, LLC Reverse Mortgage Consultant, Eric Hurtt was excellent in all categories.
Helpful, Knowledgeable, Responsive, Available And
Friendly. Could not have asked for a better consultant

15 February 2026
Unprompted review
Longbridge Financial, LLC (NMLS# 957935) logo

Reply from Longbridge Financial, LLC (NMLS# 957935)

We're happy to hear that you had such a positive experience! It's wonderful to know the consultant was so helpful, knowledgeable, and responsive. Thank you for sharing your feedback.

Rated 5 out of 5 stars

They understood my needs.

Very well organized, very patient, very kind, very much to my benefit.

18 March 2026
Unprompted review
Longbridge Financial, LLC (NMLS# 957935) logo

Reply from Longbridge Financial, LLC (NMLS# 957935)

We are so happy to hear that our work benefited you. Thank you for your kind words; we appreciate your feedback.

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