Longbridge Financial, LLC (NMLS# 957935) Reviews 

1,320
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 173 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, knowledgeable, and genuinely helpful throughout the process. Many highlight exceptional customer service, with employees often going above and beyond to educate and guide them. Reviewers consistently experienced quick response times and clear explanations, making the overall user experience smooth and easy. However, some customers also noted issues with communication, mentioning mixed messages or a lack of clarity regarding loan terms. A few other people also felt that employees did not always act in their best interest, leading to a negative overall experience due to concerns about the service provided.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

People report positive experiences with service, often highlighting the smooth, professional, and stress-free... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and professionalism of... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting quick responses and answers to... See more

User experience

Reviewers mention positive feedback about user experience, frequently describing the entire process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Charlotte Johnson helped me with getting my first release of credit with my Reverse Mortgage. She was kind, cheerful and patient with me while solving my problem. I recommend anyone needing help at... See more

Company replied

Rated 5 out of 5 stars

It was a long, dragged out process of 7 months. Yet, I'm five starring because Longbridge and my loan officer ...Jerry Auippa...stuck with me through some illogical **** caused by the appraiser tha... See more

Company replied

Rated 5 out of 5 stars

I'm writing this review to express my 8 for the service provided by my reverse mortgage loan officers : MELISSA TOFIGHI AND MEGAN WATTS. They went above and beyond, both professionals, knowle... See more

Company replied

Rated 5 out of 5 stars

Jason Margelefsky was amazing! He answered my questions and thoroughly explained everything in simple terms. He was quick to respond. He helped me feel confident that reverse mortgage was right for us... See more

Company replied


Company details

  1. Mortgage Lender

Written by the company

At Longbridge, we love seniors and we’re passionate about helping them unlock the power of one of their greatest assets—their home equity. As a leading provider of home equity solutions for seniors, we’re committed to helping older homeowners make the most of what they’ve worked hard to build, so they can live the retirement they imagined. Our knowledgeable team is here to answer your questions, guide you through your options, and help you make an informed decision that supports your unique goals. To learn more, give us a call at 855-523-4326 or visit our website: longbridge-financial.com. NMLS# 957935. 61 South Paramus Road, Suite 500, Paramus, NJ, 07652. For licensing info, go to: www.nmlsconsumeraccess.org. For additional licensing/disclosures: longbridge-financial.com/licensing. For CA, NE, and TX consumers: For info about our privacy practices, please visit longbridge-financial.com/privacy. Company Licensing Information: AZ Mortgage Banker License #0930082; Licensed by the Dept of Financial Protection and Innovation under the CA Residential Mortgage Lending Act; Loans made or arranged pursuant to a CA Financing Law license; GA Mortgage Lender Licensee #44082; MA Mortgage Lender License # ML957935; Licensed by the NJ Dept of Banking & Insurance; Licensed Mortgage Banker-NYS Dept of Financial Services -in-state branch address 6161 South Park Avenue Room 2, Hamburg, NY 14075. Longbridge is a Licensed Mortgage Banker in the State of NY, but this site is not authorized by the NY State Department of Financial Services. No mortgage loan applications for properties located in the State of NY will be accepted through this site. RI Licensed Lender. Longbridge is an Equal Opportunity Lender. TX consumers: For state licensing info, please visit: https://longbridge-financial.com/licensing/texas-state-licensing-information/. This material has not been reviewed/approved by any gov agency. The company is not affiliated with/acting on behalf of any gov agency. For Reverse Mortgages: Charges such as an origination fee, mortgage insurance premiums, closing costs and/or servicing fees, if applicable, may be assessed and will be added to the loan balance. As long as you comply with the terms of the loan, you retain title until you sell or transfer the property, and, therefore, you are responsible for paying property taxes, insurance and maintenance. Failing to pay these amounts may cause the loan to become immediately due and/or subject the property to a tax lien, other encumbrance or foreclosure. The loan balance grows over time, and interest is added to that balance. Interest on a reverse mortgage is not deductible from your income tax until you repay all or part of the interest on the loan. Although the loan is non-recourse, at the maturity of the loan, the lender will have a claim against your property and you or your heirs may need to sell the property in order to repay the loan, or use other assets to repay the loan in order to retain the property.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

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4.8

All reviews

(1,320)

169 reviews in the last 12 months

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Rated 5 out of 5 stars

Great team, great solutions

I had a unique situation and Adam Nielson listened and determined he could try and work with my situation. And he never gave up and came up with solutions to make the loan happen. In addition, the assistance of Kei’Lani Lagafuaina became invaluable. A big thank you goes out to her as well.

10 February 2026
Unprompted review
Longbridge Financial, LLC (NMLS# 957935) logo

Reply from Longbridge Financial, LLC (NMLS# 957935)

We appreciate you sharing your experience. We're so glad to hear that our team listened to your unique situation and worked hard to find solutions for your loan. Thank you for your kind words.

Rated 5 out of 5 stars

Financial Freedom

John Young was responsive and very knowledgeable. Because of the unusual circumstance of the HOA where I live contains both patio homes which are connected and single-family homes, there were a few more hoops to jump through, but John made it very easy. Would highly recommend.

10 February 2026
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We appreciate you sharing your experience. We're happy to hear that the process was made easy for you, despite the unusual circumstances. Thank you for the recommendation!

Rated 5 out of 5 stars

The reverse mortgage is perfect for me…

The reverse mortgage is perfect for my situation. Since I don't worry about leaving an asset to family members, I have enough money from the reverse mortgage to enjoy my "golden years"" with comfort and even some luxury. And the amount I can borrow keeps growing every year. I did quite a bit of comparison shopping and found Longbridge Financial the best company. John Young, my agent, went out of his way to help me with further analysis I requested that others would not do. I highly recommend them.

9 February 2026
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We're happy to hear that the reverse mortgage suits your needs, allowing you to enjoy your retirement comfortably. We appreciate your comparison shopping and are glad our team met your expectations with their analysis. Thank you for recommending us!

Rated 5 out of 5 stars

Our experience with Longbridge…

Our experience with Longbridge Financial and our reverse mortgage was excellent and professional

28 January 2026
Unprompted review
Longbridge Financial, LLC (NMLS# 957935) logo

Reply from Longbridge Financial, LLC (NMLS# 957935)

We're happy to hear that your experience with our reverse mortgage process was excellent and professional. Thank you for your positive feedback!

Rated 5 out of 5 stars

The whole process was quick and easy

The whole process was quick and easy. There was a few question which came up, and a quick call got a answer .

31 January 2026
Longbridge Financial, LLC (NMLS# 957935) logo

Reply from Longbridge Financial, LLC (NMLS# 957935)

We're happy to hear that the process was quick and easy for you. We're also glad our team was able to promptly answer your questions!

Rated 5 out of 5 stars

Paloma Remington is the best!!!Right from the beginning Paloma…

Right from the beginning Paloma Remington was ready to help. She explained the whole process to us and when I didn’t exactly understand something she explained it until I did understand everything!

29 January 2026
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We're happy to hear that you had such a positive experience with Paloma! We appreciate you taking the time to share your feedback and are so glad we could help you.

Rated 5 out of 5 stars

Working with Michael and Darien

Working with Michael and Darien was a pleasure. Both were very patient, informative, and helped me through every obstacle. I appreciate all that they have done for me.

29 January 2026
Unprompted review
Longbridge Financial, LLC (NMLS# 957935) logo

Reply from Longbridge Financial, LLC (NMLS# 957935)

We're happy to hear that you had a positive experience. We appreciate you acknowledging our team's patience and helpfulness as we guided you through the process. Thank you!

Rated 5 out of 5 stars

Shella Sanders, great Customer Service Rep

Shella Sanders was very helpful and personable. I needed help in signing in and she was precise and let me ask questions. Shella was one of the best customer service reps I have ever talked to at any company. Plus it was nice to talk to a customer service rep who actually spoke proper English.

29 January 2026
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We're happy to hear that you had such a positive experience. It's great to know the assistance provided was helpful, and we appreciate your kind words about the support you received. Thank you for your feedback.

Rated 5 out of 5 stars

As with all experiences it's the people…

As with all experiences it's the people that make a difference between what is Great or not.
From our 1st. conversation Trudi and I new we could Trust Carol Lynn. She was very clear and knowledgeable and best of all sincere and FRIENDLY, and to top it off she has a great sense of humor. Thank for all you did for us. we will think of you often and pray for you always. All our Love Tom & Trudi T&T

28 January 2026
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We're happy to hear that the team member made such a positive difference. It's wonderful that her clarity, knowledge, sincerity, and humor resonated with you both. Thank you for your kind words.

Rated 5 out of 5 stars

So nice and made me feel valued and…

So nice and made me feel valued and heard. Fabulous customer service skills.. 😀

27 January 2026
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We're happy to hear that you felt valued and heard. Our team appreciates your kind words about our customer service.

Rated 5 out of 5 stars

Longbridge Financial- a great company to deal with!

The people I dealt with at Long Financial were great and easy to work with. Lesley Citarella, my loan officer was very professional and made the experience easy and painless. Really appreciate how Longbridge Financial handled my account and how smoothly the transaction happened. Highly recommend Longbridge Financial for mortgage needs!

20 January 2026
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We're happy to hear that your experience was easy and painless. It's great to know that the process was smooth and professional. We appreciate you recommending our services!

Rated 5 out of 5 stars

Melissa Tofighi was a pleasure to work with

Melissa Tofighi was a pleasure to work with on our reverse mortgage. Because of her help procuring a loan, we are able to better care for our Stepmom in home hospice. Melissa was kind, professional, and very proactive. We are very happy with Melissa’s service and with Longbridge in general. We will be recommending you to our friends and family. Thank you!

15 January 2026
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We're happy to hear that the reverse mortgage process went smoothly and that you were pleased with the service provided. It's wonderful to know that the loan is helping you care for your Stepmom. We appreciate your recommendation!

Rated 5 out of 5 stars

Paloma Remington is great!!

Paloma Remington made the whole process as seamless as possible, explaining everything that had to be accomplished and answering every question I had along the way. Everything was done when and how she explained. No issues what-so-ever. The whole process could not have been smoother.

20 January 2026
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We're happy to hear that the process was seamless for you. We appreciate your positive feedback and are glad the information provided was helpful and timely. Thank you!

Rated 5 out of 5 stars

I recommend Michael Osgood

I recommend Michael Osgood. He is a very nice guy.

24 November 2025
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We appreciate your kind words! We're happy you had a positive experience with our team member; thank you for sharing.

Rated 5 out of 5 stars

CHARLOTTE JOHNSON was diligent to help…

CHARLOTTE JOHNSON was diligent to help our family keep my elderly parents' house out of foreclosure. Despite our parents unwillingness to acknowledge their own dire situation, Charlotte walked us through the process of being a point of contact so we could insure our parents' property did not foreclose. It gave us the time we needed to sell the home and move our parents closer to their children. We are very grateful for her persistence and professionalism.

12 January 2026
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We're happy to hear that we could assist your family during such a difficult time. It's rewarding to know our efforts helped you navigate the challenges and achieve a positive outcome for your parents. We appreciate your kind words regarding our persistence and professionalism.

Rated 5 out of 5 stars

Melissa Tofighi

Melissa Tofighi, along with Megan Watts, made the process of completing the reverse mortgage loan a success. The nice thing is that Melisa was very helpful and patient during the initial process, she provided answers to the questions that came up and guided me through the different parts that needed completing and helped walk me through to finish the loan application. Her co-worker Megan rounded out the work, verifying what was needed and I am happy to gotten my reverse mortgage with their help. Thank you, ladies!

30 December 2025
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

Thank you for your wonderful feedback, Darlene! We're thrilled to hear that Melissa and Megan provided you with such exceptional support during your reverse mortgage process. Your satisfaction is our priority, and we appreciate you sharing your experience!

Rated 5 out of 5 stars

i give a 10 for the loan consultants …

i give a 10 for the loan consultants that work on my reverse mortgage Jason Margelefsky & Kei’ Lani Lagafuaina they were very knowledgeable & helpful they made the mortgage process go nice and smooth anyone i know looking for a reverse mortgage i will refer them to Longbridge Financisl the best

9 January 2026
Unprompted review
Longbridge Financial, LLC (NMLS# 957935) logo

Reply from Longbridge Financial, LLC (NMLS# 957935)

Thank you, William! We're thrilled to hear about your positive experience with Jason and Kei’ Lani. Our team's goal is to make the mortgage process as smooth as possible, and your referral means a lot to us. We appreciate your support and look forward to helping others!

Rated 5 out of 5 stars

Melissa is the best!

MELISSA TOFIGHI AND MEGAN WATTS went above and beyond in their support of our HECM needs. Melissa worked with us for 18 months prior to our family meeting the 62-year-old thresh hold. This positioned us to be well prepared as she continued to educate us as to all the variables involved. Of all the mortgage providers that we have worked with through the years, Melissa is the best!

22 December 2025
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We're happy to hear that you had such a positive experience. We appreciate your kind words regarding the support you received during your HECM needs. Thank you for sharing your feedback; we value it greatly!

Rated 5 out of 5 stars

Reverse Mortgage Awesome Experience . . .

I had a wonderful experience with Longbridge Financial. Ali Tofighi was my loan officer and he was truly amazing. He is a senior loan officer at Longbridge Financial and is very knowledgeable about all aspects of reverse mortgages and the financial market. Plus, there was the added bonus that he is very friendly and we enjoyed talking on the phone. The appraiser was awesome and was local. Her estimate was very close to our original guess regarding the property value, which means she knew the market and the real value of my house. We did experience one paperwork hiccup that involved a misunderstanding by one of the Longbridge Financial underwriters. But given the complexity of a reverse mortgage and the involvement of the government, which is naturally intended to protect home owners, it is unrealistic to think you won't run into a few issues with paperwork, which might require a little more time to finalize your loan. Ali was great at facilitating this process and was instrumental in resolving the paperwork snag/misunderstanding we ran into. Overall, my experience was very positive. And I am extremely grateful for the reverse mortgage, which will enable the restoration of my historic home. Many thanks to Longbridge Financial and the expertise of Ali who was instrumental in making this loan happen in a relatively short period of time.

20 December 2025
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We're happy to hear that you had a wonderful experience and we appreciate your positive feedback regarding the loan process, the appraiser, and how the loan officer facilitated the resolution of the paperwork. We are grateful for your trust and excited that the reverse mortgage will help restore your home.

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