While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We regularly shop at Longdan in Shorditch branch but since Covid have discovered that we don't need to travell 60 miles and pays London congestion charge, you can simply order from their website and g... See more

Rated 5 out of 5 stars

Stocked up on a lot of things we can't usually get from online supermarkets - really good Thai curry paste in a tub, green peppercorns , palm sugar, crushed chilli in oil. Wanted to get Szechuan peppe... See more

Rated 1 out of 5 stars

I ordered multipacks of seaweed snacks. They sent single packs instead, but charged me for multipacks. They blamed it on their website being wrong.then ignored customer . Previously when i ordered m... See more

Rated 5 out of 5 stars

We have always been Longdan customers. As one of a few big retailers, they have got a very reasonable price for a variety of Oriental cuisine and ingredients. Very careful package for delivery. We rec... See more

Company details

  1. Asian Grocery Shop

Information provided by various external sources

The Oriental Supermarket. Follow us for more updates, offers, and recipes! info: 02085568828


Contact info

4.1

Great

TrustScore 4 out of 5

390 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Funny policy

I had an order from a bank holiday, then call back on the next working day. For my job can't take the phone call at any time and they call 9 times all is a different personal phone numbers, not the official phone.
Then they had not said anything to cancel my order,
they reply email and explain they need to confirm my order via phone before proceeding so they as per the policy cancelled my order.
Funny and interesting.

11 April 2023
Unprompted review
Rated 1 out of 5 stars

Wrong items were delivered

Wrong items were delivered. Customers have to pay for the courier charges to return it. Longdan never accept their mistakes.
Can not trust them - Very poor service.

24 February 2023
Rated 5 out of 5 stars

Stocked up on a lot of things we can't…

Stocked up on a lot of things we can't usually get from online supermarkets - really good Thai curry paste in a tub, green peppercorns , palm sugar, crushed chilli in oil. Wanted to get Szechuan peppercorns but they didn't have any.

27 February 2023
Rated 5 out of 5 stars

Great shopping online shop

First time shopping this place.
Many Asian selection item,
And excellent customer service,
quick deal with problem.
can confidence with shopping.
Highly recommended.
Thank you.

1 February 2023
Rated 5 out of 5 stars

I ordered some food that I really…

I ordered some food that I really missed from Hong Kong. The website is fine because it showed the available stock clearly. Delivery was according to the time scale they gave. Items were well-packed and - most importantly - the frozen items were in perfect condition and still absolutely frozen. No evidence of any melting. Overall, a good service.

3 January 2023
Rated 2 out of 5 stars

To expensive

This is a nice shop with some good products, however the prices are really high in comparison to other shops for the same product.
For example the big bag of spring rolls, they sell for £21.50 where as other stores sell the same amount for £12 to £15.
Also chicken pieces in sticky sauce £6.50 where as other stores sell for £3.
Its all a rip off.

28 December 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look