Service was excellent, however a week had gone by and our sofa has still not been delivered.
Company replied
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See what reviewers are saying
It’s great place to shop as when you chose to redo ate your house interior.But since outlet items can be tricky as of when I bought the dining table then realise half of it’s screws were missing and... See more
Company replied
Ordered three times from loods5.nl First time a sofa, second time four chairs and then added two more chairs. Unlike so many of the reviews I read here, my experience was very good. Perfect. All arriv... See more
Staff was super friendly, helpful and competent. My item had to be shipped to Germany and the whole transaction and the delivery went like a charm. A truly great shopping experience. Many thanks!!!
Company replied
Company details
About Loods 5
Written by the company
25 jaar Loods 5! Kom langs in onze woonwinkels in Amersfoort, Duiven, Maastricht, Sliedrecht en Zaandam of bestel online. Met meer dan 300 interieurmerken in allerlei stijlen.
Volg Loods 5 via onze Socials:
Contact info
Pieter Ghijsenlaan 14B, 1506 PV, Zaandam, Netherlands
- 088 65 50 555
- klantenservice@loods5.nl
- loods5.nl
4.1
Great
2K reviews
Replied to 64% of negative reviews
Typically replies within 1 week
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Sofa
Service was excellent, however a week had gone by and our sofa has still not been delivered.
23 February 2026
Reply from Loods 5
Thank you for your kind feedback about our service.
We’re sorry to hear that your expectation was for the delivery to take place earlier. Please note that the delivery time mentioned is an indication, as also stated in our terms and conditions, and it may vary slightly. This is partly due to our efforts to schedule deliveries in the most efficient and sustainable way. The delivery has now been scheduled and is expected to be delivered according to the agreed appointment.
If you have any further questions, we would be happy to assist you. In that case, please reply to the ongoing communication in our customer service email system so we can help you further.
Kind regards, Team Loods 5
Wonderful customer service
Wonderful customer service, great product selection and value.
21 February 2026
Reply from Loods 5
Hi Audrey,
Thank you for this kind review!
We really appreciate this.
We hope to see you some time again soon!
Met vriendelijke groet,
Klantenservice Loods 5
We received a sofa from Loods 5 in…
We received a sofa from Loods 5 in early December. There was a leg missing, which the delivery team said they would report back to the shop. I called in the new year after hearing nothing and they said they needed pictures of the sofa showing the missing leg. After a long wait, we finally received the missing leg at the end of January. However, the leg came without any fittings so we can’t fix it to the sofa. I have called and emailed multiple times and keep getting the same response to ‘send another email’ which they will reply to. I am still waiting a response. I am really disappointed with the service from Loods 5 and I would not recommend them.
9 February 2026
Unprompted review
Reply from Loods 5
Dear Alix,
We are very sorry and understand how frustrating it must have been that your sofa was delivered without one leg and that resolving this took longer then we hoped. We have been in contact with you several times, which makes it even more unfortunate that the process did not go more smoothly due to several circumstances.
We understand that you have now received the correct leg, and we hope everything is complete and is properly assembled.
Despite the inconvenience, we sincerely hope you will still be able to enjoy your new sofa.
Kind regards,
Team Customer Care Loods 5
Bad communication and disappointing service.
I ordered a dining table after being told it could be delivered to the third floor without an elevator.
When the delivery arrived, the driver left the table downstairs and left.
Customer service later admitted this was not what they had promised, but no solution was offered.
Bad communication and disappointing service.
22 January 2026
Unprompted review
Reply from Loods 5
Thank you for your message. We completely understand how frustrating this must have been, as this is not the experience you should expect.
We have discussed this with the partner involved and clearly informed them that their carrier did not honour the promise that was made. We have stressed how important it is that such agreements are kept, and we sincerely hope this will not happen again in the future.
Our apologies for the inconvenience and the disappointing communication. If you have any further questions or would like to discuss this, please don’t hesitate to get in touch.
Kind regards,
Klantenservice Loods 5
great products and even better service
great products and even better service. They really strive to make their customers happy and go the extra mile. 100% recommended!
31 October 2025
It’s great place to shop as when you…
It’s great place to shop as when you chose to redo ate your house interior.But since outlet items can be tricky as of when I bought the dining table then realise half of it’s screws were missing and was not even provided. That made the whole experience bit bitter.
3 December 2025
Reply from Loods 5
Hi,
Thank you for your review.
The items in the Garage Outlet may need some love. They may be damaged, incomplete or without packaging.
We believe that these pieces of furniture deserve a second chance.
This is also the reason why they are placed in our Outlet.
You can purchase these items with discounts of up to 70%.
Enjoy your new purchase and see you next time.
With kind regards,
Customer Care Loods 5
Reply from Loods 5
Hi,
Thank you for your kind words about our staff.
We hope to see you again soon!
With kind regards,
Customer Care Loods 5
Very flexible and extremely forthcoming.
26 November 2025
We are so happy with our lights😌
24 November 2025
Reply from Loods 5
Hi,
Thank you for your review!
We are so glad to hear that you are happy with the lights you have bought.
We hope to see you back soon!
With kind regards,
Customer Care Loods 5
Outstanding
3 October 2025
Reply from Loods 5
Hi Jim,
Thank you for your review, we really appreciate it!
Hopefully we will see you soon in one of our stores.
Have a nice day,
Team klantenservice
Beautiful and sooo economical
I m sooo happy I was like 6 months busy to new furniture but I couldn’t find any special items.
While at loods5 I was confused to choose which one should I buy.
Anyhow I bought a Dinnig table,a center table and a dressoir.
And a puff ,8 cussions.
On top of that the price was so economical and what a discount
27 September 2025
Reply from Loods 5
Hi Uzma,
Super happy to hear you found so many special products in our store.
Enjoy your new furniture!
We would love to see you back.
With kind regards,
Customer Care Loods 5
Not recommended, aftersales makes the difference
unfortunately our experience is now reached a point i have to write this review. having delivered a couch without one component can happen, but to have to call every week for 3 weeks going in the 4th week without anybody taking the actual time to properly investigate, makes my trust in this company very poor, i need to cancel, refund or any other swift solution to my matter. Aftersales, despite all promises are so worse. HKLiving itself is also not helping at all. how hard can it be to trace a hocker?
Update: asked indeed to reorder, got delivered and they got the wrong item! So asked for refund
16 September 2025
Unprompted review
Reply from Loods 5
Hi,
Thank you for your feedback.
We are very sorry to hear that your experience at Loods 5 was so disappointing; this should not have happened.
After investigating with both the manufacturer and the carrier,
it unfortunately appears that the hocker was not included in the original order.
This was a human mistake, but one that has caused you a lot of time and frustration.
It is absolutely unacceptable that you had to chase this up yourself for weeks, and we sincerely apologise for this.
We have now offered you two options: reorder the hocker or cancel the order with a refund.
Fortunately, you have chosen the first option and we hope to be able to deliver the item to you soon.
Once again, we apologise for the inconvenience. We appreciate your patience and are doing everything we can to resolve this as quickly as possible.
With kind regards,
Customer Care Loods 5
I’m extremely frustrated and…
I’m extremely frustrated and disappointed with how Loods5 has handled my order. I have two serious complaints and I expect my money back immediately.
I called this morning regarding my order, which has been delayed for over 3 weeks. Emma from customer service assured me she’d call back before 1 PM with an update, as she was leaving by then. No call, no update—just another empty promise from your team.
I’ve had enough. I want to cancel my order and get my money refunded right now. I’ve called multiple times, heard the same scripted promises, and still received absolutely nothing.
This situation is unacceptable. I expect a proper response today and the full amount transferred back to my account without any more excuses.
20 June 2025
Unprompted review
Reply from Loods 5
Hi Nicolas,
Thank you for this review!
I understand that this is very frustrating and dissappointing.
I have looked in to the ticket and I can see that you have received the refund.
This week you can see the amount on your bank account.
My sincere apologies for the process in your order.
With kind regards,
Klantenservice Loods 5
Staff was super competent
Staff was super friendly, helpful and competent. My item had to be shipped to Germany and the whole transaction and the delivery went like a charm. A truly great shopping experience. Many thanks!!!
2 June 2025
Reply from Loods 5
Hi Anne,
Thank you for writing this review!
We are glad to hear that everything went well. Enjoy your new item and hopefully we see you soon in one of our stores!
Have a nice day,
Team Customercare
Thanks for this extraordinary…
Thanks for this extraordinary experience ! Your Service is outstanding !
11 May 2025
Reply from Loods 5
Hi Behrens,
Thank you for your review!
We are glad that you loved your experience with Loods 5. We hope to see you soon in one of our store or online in our webshop!
Have a nice day!
Team Customer care
A Truly Exceptional Customer Service Experience at Loods5
I must take a moment to share the absolutely wonderful experience we recently had with the Loods5 customer service team. To say we were pleasantly surprised would be an understatement — we were deeply impressed and genuinely moved by the level of professionalism and care we received.
From the very beginning, Mr. André and Mr. Miguel went above and beyond to assist us. Their dedication, kindness, and effortless professionalism turned what could have been a routine customer service interaction into something truly memorable. It’s remarkable how something as simple as a sincere phone call or a well-crafted, respectful email response can restore one’s faith in the decency of human connection.
What stood out the most wasn’t the item we purchased or even which Loods5 location we visited — it was the way everything was handled. These two gentlemen exemplify what customer service should be, and their actions deserve recognition and praise.
Loods5 has always been one of our favorite places to visit — and yes i have to add something about the restaurant/bar: the daily soups and toast are absolutely delicious! — but to say all in one, this experience has cemented our loyalty even more deeply.
Our heartfelt thanks to Mr. André, Mr. Miguel, and the entire Loods5 team for reminding us that exceptional service and kindness still exist. We’ll certainly be back — not just for the shopping, but for the warm and welcoming atmosphere you’ve created.
With sincere appreciation,
A very happy and loyal customer - Marko
25 May 2025
Unprompted review
Reply from Loods 5
Hi Marko,
Thank you for taking the time to write this review, we really appreciate it. We’re truly honored to read your words and thrilled that your recent experience with our customer service left such a lasting impression.
At Loods5, we strive not just to assist our customers, but to create genuine connections through care, attention, and professionalism. It means the world to us to hear that this was reflected in your interaction.
We hope to see you soon in of our stores!
Team Customer care
Wonderful customer service
25 May 2025
Reply from Loods 5
Thank you so much for your review, we really appreciate it!
We hope to see you soon in one of our stores or online at our webshop!
Have a nice day!
Team Customer care
Fast and easy
My delivery came fast,like the door stopper quality. Also asked some question,they answered quickly,thank you!
11 May 2025
Reply from Loods 5
Hi Natalia,
Thank you for your review!
We are happy to hear that you enjoyed your experience with Loods 5. Enjoy your new items and hopefully we will see you soon in one of our stores!
Team Customer service
Friendly service + amazing concept
Friendly service. Good quality. Beautiful design. Lots of options. What else? I’m glad I got to know this store! ;)
2 April 2025
Reply from Loods 5
Hi Pedro,
Thank you so much for your review. We hope to see you soon in one of our stores or online in our webshops.
Have a nice day!
Customer service
Its not possible to choose delivery…
Its not possible to choose delivery service.
I ordered several items and it couldn't choose delivery type even with extra payment. I live in the second floor without elevator, so its crucial to me to have a delivery of big items to the second floor. Also there is a long period of time since purchase to delivery date. For example my sofa will come only next week
16 February 2025
Reply from Loods 5
Hi Lev,
Thank you for your review!
I would like to refer you to our website where all information is given regarding the delivery of your order:
https://loods5.nl/klantenservice/bezorging-en-levertijden
Online orders are indeed delivered on the ground floor.
If you place an order through the shop, there are often several transport options for a fee.
If you have any questions about this in the future.
You can reach us by phone from Monday to Friday from 09:30 to 12:30.
We hope to see you shopping at Loods 5 soon!
With kind regards,
Team Customer Care Loods 5
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