Lookbyfare Reviews 2,663

Olympia was very accommodating during my call. This is the first time I used Lookbyfare and I didn't realize I should opt in for electronic check in and boarding pass. I called for assistance and Olympia explained the option to me and offered to email the boarding passes to me. I am now ready to celebrate Thanksgiving with family whom I haven't seen in a year.

The representative Olympia that I spoke with was very
very professional and most of helpful. She had the nicest Tone of voice. Much better than the rep I spoke with yesterday.

Online support
I chatted with Davis from online support and received help above and beyond my expectations.

The customer service agent was a knowledgeable person. She really did an outstanding job for being so patient, polite,experienced and being problems solver.

Prior to this call, I had called about seven times inquiring about my refund. Each time I was told the same thing yet nothing happened. One employee promised to look into my refund and call me back but he didn’t. After 7 months of dealing with this, Denzel was able to promptly resolve the issue within 24 hours.

Columbus was patient with me, he was accommodating, and I got the impression that he did everything he could to help me with my travel plans. I wasn’t an easy customer either! So, again, thank you Columbus! You deserve all the raises!!

He was polite and took care of business and spoke good English

I called and spoke to Wade in regards to my concern about receiving 2 different emails and same Trip ID numbers, of which in my mind lead me to believe and think I was being charged 2 times, after his explanation of what it is, immediately i felt a huge relief. Great customer service.

Trending walked me through everything

Adam Smith was my representative helping me. He went above and beyond to help change my flight and also get me a refund for a previous flight. This was a difficult refund to get because a hurricane was coming to the destination we were going to, but it was not quite there yet so flights were still in route, not canceled. But we did not want to get stuck staying in that destination, why I needed to cancel the flight. Thank you Adam very much for your help. It made a stressful situation much better!

Roein was courteous, helpfull and very knowledgeable.thank you very much.

Travis was kind and very helpful. He assisted me in getting my fare down to the original fare that I was trying to purchase when the fare changed while I was in the process of purchasing my ticket. I am very grateful for his help.

We paid for a round trip flight but when we got to the airport the airline told us our flight was never paid for. We called look by fare and they made us pay an additional 1600.00 so we could get home! SCAM!!!!!!

Trenton was more than helpful and patient

They informed me that my flight was no longer available and helped with booking another at the same price. Thanks to Wade

ADELE was incredible!! She went above and beyond to book, then rebook, my daughter and a friend as they were trying to evacuate Tampa for hurricane Milton. She spent hours looking for options and figuring out the best possible flights. She was patient and kind and encouraged me to call her back any time with questions. I am so grateful to her for making a very stressful situation more manageable. Give this woman a raise!

I booked a flight using Lookbyfare and I noticed I made a mistake. Within 24hrs I called customer service to make the change.
The first time I called the information was not explained clearly to my understanding. So, 1 called a second time and spoke to Caren from customer service and she gave me clarity on the booking reservations. I will ask for Caren in the future next time when I book a flight using Lookbyfare.

Good services from drendon thank you

I wish to express my dissatisfaction with the service provided. Upon purchasing a ticket and paying for my luggage, I encountered an issue at the airport where my luggage was not included in my flight itinerary. This resulted in an unexpected out-of-pocket expense as the luggage was not paid for as expected. Despite my efforts, I have been unable to obtain a refund. Regrettably, the lack of response to my multiple complaints has led to significant frustration. As such, I advise against utilizing the services of Lookbyfare as the unresolved matter has resulted in a lack of clarity regarding the timeline for reimbursement.

Update:
To add insult to injury. I am only entitle to a refund on a contingency basis. That in order to get a refund I need to remove my post. A matter of fact I am being force to take it down! OR give them a 5 star.
I paid in full to this organization and it is a down right shame and disgrace that I have to going through all this to get back my own money.
They are adamant that they paid to the Airline and the airline says otherwise.
The bother line is that you are in breach because the services that I paid for I didn't receive and a refund SHOULD NOT AND SHOULD NEVER BE ON A CONTINGENCY!! I don't need to do anything because I am entitled to get back my money once the service provided was partially provided.
I have never heard or seen this in all my years on earth.
If there was a half a star, I would have selected it and if there was no star, I would select it!