recently booked my tickets here and was very impressed with the excellent service I received. Although I don’t remember the name of the lady who assisted me, she was extremely patient, professional,... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Robbie Smith took excellent care of my concerns and needs. He worked efficiently to make sure that I was able to get back home after a long trip. I really appreciate his pleasant customer service skil... See more
My teller was Shopie, she was very kind and patient throughout this experience. Even got me a travel deal regardless of the airline updated price. Very satisfied and will have a wonderful trip! Thank... See more
Company replied
Henrik was amazing! He gave me reassurance and handle adding my children to there big sister existing flight a walk in the park. He made sure to double check spelling of my children’s names, as well a... See more
Company details
Written by the company
Gone are the days when more than the ecstasy of traveling, the hassle of making necessary arrangements for it would get travelers cold feet. Thankfully, courtesy of Lookbyfare, which is one of the leading travel-related service providers, it has become a thing of the past. Whether you’re looking for flight tickets that are cheap and cheerful or the hotels that are equipped with all the amenities under the sun, we cater to all sorts of needs a traveler may have and that too within his/her budget. So, you kick back and let us turn your travel plans to reality.
Contact info
A Red Diamond Affair LLC 1 Meadowlands Plaza Suite 200 East Rutherford, New Jersey 07073, United States, 07073, United States
- +1-248-274-7239
- support@lookbyfare.com
- lookbyfare.com
4.3
Excellent
3K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Lookbyfare
We're happy to hear that our team was able to provide such a positive experience. Thank you for your kind words and for taking the time to share.
Agent Ruskin was very cordial
Agent Ruskin was very cordial, handled our boarding pass request quickly and efficiently.
18 December 2025
Unprompted review
Reply from Lookbyfare
We're happy to hear that the boarding pass request was handled quickly and efficiently and that the interaction was cordial. Thank you for your positive feedback!
Wade took care of refund
Wade took care of refund. Now just waiting for him to call me back He was informative and nice.
16 December 2025
Unprompted review
Reply from Lookbyfare
We appreciate your feedback. We're happy to hear that the refund was taken care of and that you found our team member informative and nice. We will follow up soon.
Olivia was valid
8 December 2025
Unprompted review
Reply from Lookbyfare
Thank you for sharing your feedback. We’re glad to hear you had a positive experience, and we appreciate you taking the time to leave a review. If there’s anything else you need, we’re always here to help.
Reply from Lookbyfare
Thank you for sharing your feedback. We’re glad to hear you had a positive experience, and we appreciate you taking the time to leave a review. If there’s anything else you need, we’re always here to help.
The agent that helped me
The agent that helped me, Robbie Smith, was both professional and very friendly! He helped me find the perfect flight.
3 December 2025
Unprompted review
Reply from Lookbyfare
We're happy to hear that the agent was helpful and professional! We appreciate you taking the time to share your positive experience in finding the perfect flight.
Exemplary service
I was sent directly to Alan. He was knowledgeable and fixed all of my issues in a timely manner. He was personable and kind. I give him my highest rating. Thank you.
3 December 2025
Unprompted review
Reply from Lookbyfare
We're happy to hear that your issues were resolved efficiently. We appreciate you mentioning the helpful and kind service you received. Thank you for your high rating!
great support with Wade
1 December 2025
Unprompted review
Reply from Lookbyfare
We are happy to hear that you had a great support experience. Thank you for sharing your positive feedback with us!
The airport staff is really very…
The airport staff is really very helpful.
27 November 2025
Unprompted review
Reply from Lookbyfare
We're happy to hear that our staff was helpful. We appreciate your positive feedback and thank you for sharing.
Service has been great!!
27 November 2025
Unprompted review
Reply from Lookbyfare
We are so glad our service met your expectations. Thank you for your positive feedback; it means a lot to us.
False info
I loved to talk with one of the employee named ‘PETRA’ she is so patient and calm while listening to my problems. But on the other hand when i reached the airport i got to know that the window seats i booked for the trip wasn’t actually paid I don’t know what to say and one thing more I paid for my online boarding pass also and I didn't get, I had to wait for that also so poor service and they didn't even get my money back its more than 350$.
18 November 2025
Unprompted review
Reply from Lookbyfare
We're happy to hear that one of our employees provided you with excellent support. We appreciate you taking the time to share your positive experience. Thank you for your feedback.
Flight change
Wade was excellent to deal with he changed my flight schedule without any problem due to a flight canceling so he switched me to another flight and was very easy to work with i recommend dealing with him if you get the chance 👍🏾👍🏾
13 November 2025
Unprompted review
Reply from Lookbyfare
We're happy to hear that the assistance with your flight change was helpful and easy to navigate. We appreciate you recommending our services and thank you for your positive feedback!
Robbie was a professional and helped me…
Robbie was a professional and helped me out trmendously. Very good customer service and helped me solve the issue I needed help with. 10/10
9 November 2025
Unprompted review
Reply from Lookbyfare
We're happy to hear that the support you received was helpful and professional! We appreciate you taking the time to share your positive experience with us.
Olympia was just so wonderful and…
Olympia was just so wonderful and patient. In a world of bad customer service and cold AI there she is a glowing and helpful actual person!
6 November 2025
Unprompted review
Reply from Lookbyfare
We appreciate your kind words! We're happy to hear that you had such a positive experience. It's wonderful to know that our team member's patience and helpfulness stood out. Thanks for your feedback!
I am surprised by the prices they have
I am surprised by the prices they have. I thought I couldn't take the vacation with my family because of the high cost, but they became a reality, and the customer service staff is friendly and very agile in helping you with the reservation. I am delighted. 100% recommended.
24 October 2025
Unprompted review
Reply from Lookbyfare
We're happy to hear that we made your family vacation dreams a reality! It's wonderful that our team's friendly and efficient service helped you with your booking. Thank you for the recommendation!
Reply from Lookbyfare
We're happy to hear that our team member was helpful. We appreciate your positive feedback and thank you!
Wade did just fine
12 October 2025
Unprompted review
Reply from Lookbyfare
We're happy to hear that everything went well. Thank you for your feedback; we appreciate it.
Reply from Lookbyfare
We're happy to hear that you found our team member helpful and patient. Thank you for sharing your positive experience with us!
Prompt and steadfast with communication…
Floyd was Prompt and steadfast with communication in assisting customers
6 October 2025
Unprompted review
Reply from Lookbyfare
We're happy to hear that our communication was helpful and timely for you. Thank you for acknowledging the assistance you received; we appreciate your feedback!
Great experience
Mia white was extremely helpful in solving a seating issue on United and I’m thankful. She was patient in repeating what she said due to my hearing issue. Thank you Mia.
1 October 2025
Unprompted review
Reply from Lookbyfare
We're so happy to hear that you received such helpful and patient assistance with your seating issue. We appreciate you taking the time to share your positive experience.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.