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LookerOnline Reviews 

501
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 73 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and authenticity of the products, often noting that items like sunglasses are original and made in Italy, exceeding expectations, especially given the competitive prices. The delivery service is frequently highlighted for its speed and efficiency, with many people receiving their orders quickly and well-packaged, even for international shipments. However, some customers also noted that delivery times could be longer than expected, with some experiencing delays of up to two weeks or more. Additionally, a few people were dissatisfied with unexpected import duties, VAT, and courier fees, which significantly increased the final cost of their purchase, making it less of a saving than initially anticipated.

What people talk about most

Product

Reviewers consistently express satisfaction with the product, frequently highlighting its great quality and... See more

Delivery service

Customers had positive experiences with delivery service, with many praising fast shipping times and timely... See more

Quality

Consumers find quality to be positive, with many reviewers describing products like sunglasses as fantastic... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers having positive experiences,... See more

Price

Users describe positive interactions with price, often finding competitive sale prices and good value... See more

Reviews shaping this summary

Rated 5 out of 5 stars

YSL sunglasses fixed ✅ I had a great experience with LookerOnline store. When I lost one of the lenses from my YSL sunglasses, without much of a hope, I’ve contacted team of LookerOnline and they... See more

Rated 5 out of 5 stars

Excellent quality sunglasses. I didn’t expect the 2026 model to be original and even made in Italy, especially at half the price. I ordered two additional items right away. Excellent job—thank you, te... See more

Rated 5 out of 5 stars

First time purchasing from Looker Online and it won't be my last. My order was delivered to Australia within 2 days which was pretty quick and the sunnies are absolutely stunning. Thank you!

Rated 5 out of 5 stars

The order was processed and sent within a couple of days and received in 5 which considering it came from Grosetto in Italy to Australia is amazing. It was packed well and was the item we ordered and... See more


Company details

  1. Sunglasses shop
  2. Fashion accessories shop
  3. Glasses store
  4. Optical Wholesaler

About LookerOnline

Written by the company

At LookerOnline, you get access to the world’s top eyewear brands at unbeatable prices. We offer a seamless shopping experience with free shipping and a 30-day return policy. Quality, style, and convenience - right at your fingertips.

The Best Eyewear, Always

Eyewear collection

Gucci, Saint Laurent, Tom Ford, Prada, Balenciaga, Miu Miu, Ray-Ban, Oakley, and many more. Sunglasses, eyeglasses, and ski goggles from the world’s top brands.


Find Yours Today!

Authenticity & Expertise You Can Trust

Authenticity and expertise

100% authentic products with a 24-month warranty. As an authorized dealer with 40 years in the industry, we offer dedicated customer service and strong partnerships.


Shop With Confidence!

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Newsletter discount

Sign up for our newsletter to get the latest on eyewear trends, industry news, and exclusive offers. Plus, enjoy 5% off your first order!


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Contact info

4.1

Great

TrustScore 4 out of 5

501 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.1

All reviews

(501)

160 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service and glasses

The best site I found for sunglasses shopping. Great selection, very fair prices, fast delivery, and amazing customer service. I am very happy that I chose this site. Simone helped a lot, thanks to her. Her help, promptness 10 points. The quality of the glasses, the presentation gave a reliable feeling.

30 June 2023
Unprompted review
Rated 1 out of 5 stars

Still Waiting (Over a month!!!)

My sunglasses have not yet arrived, and I ordered them over a month ago. Communication about customs issues was initiated by me, and follow up by looker has been habitually late with no hope of resolution.

12 June 2023
LookerOnline logo

Reply from LookerOnline

Dear Dieter, we understand your frustration. We are terribly sorry for how the situation unfolded. As we already wrote you in our emails, there is very little that we can do to influence the release of your package from the US customs. We provided them with all the required information and have been requesting updates to FedEx over and over. Rest assured that if your package doesn't ultimately get delivered we're going to issue you a full refund. Unfortunately this is a very exceptional situation, and this delay is 100% due to the unbelievable inefficiency of the US customs. In regards to initiating communication about customs issues: please understand that, once the package has been shipped, your interlocutor for any shipping-related issues becomes the courier (TNT-FedEx, in this case). That is why we send all our customers tracking info, so that if an issue arises you can get in touch with the courier. They are ultimately responsible for delivering your package. In the remote case that they fail to deliver the package, we'll have no problem issuing you a refund.
All this being said, we feel for you and we apologize for the disservice. We are monitoring the situation and we'll keep you updated. Please note that you can cancel your order and get a full refund at any moment.

Rated 5 out of 5 stars

Great

This is the second time I buy from Looker, everything was fine, reasonable prices, my shades are great, thank you👍

29 June 2023
Rated 4 out of 5 stars

Great!

Aside from quite long shipping and (I THINK) the wrong box. Wonderful site, very good prices, awesome support (shoutout to Simone!!) and an overall great experiece, love the shades.

5 June 2023
Rated 3 out of 5 stars

Delivery Time took so long

I bought a pair of oakley sunglasses at LookerOnline. The product is fine and legit. However, the delivery time took so long, it takes 21 days+ (Order on 23/4 and receive the product on 16/5) to have the product on your hands.

3 May 2023
Rated 1 out of 5 stars

I doubt the item is original

I doubt the item is original. I often buy this brand, it is completely different!!!

18 April 2023
LookerOnline logo

Reply from LookerOnline

Hello Karen, we're sorry to hear that you doubt that the Gucci sunglasses you purchased are not original. We understand your concerns about the authenticity of the product. The fact is: we source our products directly from Kering (Gucci's Official Manufacturer) and all of our items are 100% authentic, as hundreds of reviews can attest.
LookerOnline is a brand owned by Colarc srl, a company that has a 40-year-long history in this industry and keeps great business relationships with all major eyewear manufacturers, including Kering.
We just sent you a copy of Kering's invoice so that you can check it for yourself. Also, please note that the eyewear you received arrived with a Gucci authenticity card, and an original Gucci case.
If you just happen not to like your new sunglasses, please note that you can return them. We have a 30-day return policy. We'll be happy to assist you on your return, and advise you on a different pair of Guccis that you may like more than the one you bought.

Rated 5 out of 5 stars

Fast support

Glasses were not 100% straight, no problem, shop organized the pick up, fixed the glasses and sent them back to me. All within 5 days from Austria - Italy - Austria
Top

16 April 2023

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