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LookerOnline Reviews 

501
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 73 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and authenticity of the products, often noting that items like sunglasses are original and made in Italy, exceeding expectations, especially given the competitive prices. The delivery service is frequently highlighted for its speed and efficiency, with many people receiving their orders quickly and well-packaged, even for international shipments. However, some customers also noted that delivery times could be longer than expected, with some experiencing delays of up to two weeks or more. Additionally, a few people were dissatisfied with unexpected import duties, VAT, and courier fees, which significantly increased the final cost of their purchase, making it less of a saving than initially anticipated.

What people talk about most

Product

Reviewers consistently express satisfaction with the product, frequently highlighting its great quality and... See more

Delivery service

Customers had positive experiences with delivery service, with many praising fast shipping times and timely... See more

Quality

Consumers find quality to be positive, with many reviewers describing products like sunglasses as fantastic... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers having positive experiences,... See more

Price

Users describe positive interactions with price, often finding competitive sale prices and good value... See more

Reviews shaping this summary

Rated 5 out of 5 stars

YSL sunglasses fixed ✅ I had a great experience with LookerOnline store. When I lost one of the lenses from my YSL sunglasses, without much of a hope, I’ve contacted team of LookerOnline and they... See more

Rated 5 out of 5 stars

Excellent quality sunglasses. I didn’t expect the 2026 model to be original and even made in Italy, especially at half the price. I ordered two additional items right away. Excellent job—thank you, te... See more

Rated 5 out of 5 stars

First time purchasing from Looker Online and it won't be my last. My order was delivered to Australia within 2 days which was pretty quick and the sunnies are absolutely stunning. Thank you!

Rated 5 out of 5 stars

The order was processed and sent within a couple of days and received in 5 which considering it came from Grosetto in Italy to Australia is amazing. It was packed well and was the item we ordered and... See more


Company details

  1. Sunglasses shop
  2. Fashion accessories shop
  3. Glasses store
  4. Optical Wholesaler

About LookerOnline

Written by the company

At LookerOnline, you get access to the world’s top eyewear brands at unbeatable prices. We offer a seamless shopping experience with free shipping and a 30-day return policy. Quality, style, and convenience - right at your fingertips.

The Best Eyewear, Always

Eyewear collection

Gucci, Saint Laurent, Tom Ford, Prada, Balenciaga, Miu Miu, Ray-Ban, Oakley, and many more. Sunglasses, eyeglasses, and ski goggles from the world’s top brands.


Find Yours Today!

Authenticity & Expertise You Can Trust

Authenticity and expertise

100% authentic products with a 24-month warranty. As an authorized dealer with 40 years in the industry, we offer dedicated customer service and strong partnerships.


Shop With Confidence!

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Newsletter discount

Sign up for our newsletter to get the latest on eyewear trends, industry news, and exclusive offers. Plus, enjoy 5% off your first order!


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Contact info

4.1

Great

TrustScore 4 out of 5

501 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.1

All reviews

(501)

160 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I received a broken sunglasses

I received a broken sunglasses.

Edit: they have contacted me and made a refund for the guess 👓.

Thanks

2 April 2024
LookerOnline logo

Reply from LookerOnline

Dear Mohamed,

We apologize for the inconvenience caused by the broken glasses. As previously communicated, we immediately issued you a full refund and are actively reviewing our shipping methods to prevent such issues in the future. Thank you for your understanding.

Best regards,
Simone @ LookerOnline

Rated 1 out of 5 stars

The product I purchased is definitely…

The product I purchased is definitely not the quality Oakley straight jacket sunglasses that I replaced. The ones I had stolen from work were far better built. The ones I recieved I probably put in a drawer a never wear them . They are cheap plastic made in China no doubt.

2 April 2024
LookerOnline logo

Reply from LookerOnline

Dear Dennis, we're very sorry to hear that you're disappointed with the Oakley Straight Jacket sunglasses you received. We understand your frustration, especially since the ones you had previously seemed much better built. Here at LookerOnline, we take authenticity very seriously. All of our Oakley sunglasses are sourced directly from Luxottica, the authorized manufacturer for Oakley. We maintain strong relationships with them to ensure we only sell genuine Oakley products. Many satisfied customers can attest to the authenticity of our products, as reflected in our positive reviews. LookerOnline is a brand owned by Colarc srl, a company that has a 40-year-long history in the eyewear industry, built on trust and quality products. We'd be happy to send you a copy of Luxottica's invoice for your sunglasses, verifying their authenticity.
If you're still not satisfied, you can absolutely return your sunglasses within 30 days. We'd be happy to assist you with the return and help you find a different pair of Oakleys that you love. Please don't hesitate to contact us directly if you have any further questions or concerns. We're here to help!

Rated 1 out of 5 stars
LookerOnline logo

Reply from LookerOnline

Hi Matt,

This is Simone from LookerOnline.

We’d like to apologize for the inconvenience. As we explained to you in our last email, your package was lost by courier FedEx and unfortunately we weren't notified about the issue :( We are very sorry for the whole situation and have already issued you a full refund. We strive to maintain the highest standards of service and reliability, and we are disappointed that we fell short of your expectations. Once again, we apologize for any inconvenience caused. It would be our pleasure to have the opportunity to serve you again in the future and restore your faith in our brand. Let us know if there’s any way we can help you going forward. Thank you for understanding.

Rated 5 out of 5 stars

I recently purchased sunglasses online

I recently purchased sunglasses online, and I'm extremely pleased with my experience. The selection was vast, the website user-friendly, and the ordering process was seamless. The sunglasses arrived promptly, well-packaged, and were exactly as described. The quality exceeded my expectations, and I appreciated the attention to detail. Overall, a fantastic online shopping experience for sunglasses, and I highly recommend it.

23 January 2024
Rated 5 out of 5 stars

The whole process was very fast

The whole process was very fast. I got a notification that a shipment was booked for me a couple of days after making the payment. It took a total of 11 days to receive my order. It took longer to clear in South Africa.

22 January 2024

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