For new customer, entitled a 25 % off yet it is with restrictions. The product I ordered ( Dr Hauschka- regenerating serum) is not entitled. Then I try 25APP using apps to place order, in vain again... See more
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The Products which I had always bought offering great discount this time. If the Nov 11 Promotion that includes my products, then I would like to buy more. On the other hand, the variety of the... See more
Company replied
Kieran has helped me solve my problem in the most effective way and has been super helpful and present. Not to mention, she is extremely patient. I deeply appreciated the support given to me throughou... See more
Overall the product range offered is great. It would be even better if including some brands like Origins But for the packaging, suggested using bubble wrap for glass bottle. The space inside... See more
Company replied
Company details
Written by the company
Lookfantastic 是美容護膚精品在線商城，也是英國規模最大、品種最全的專業美妝購物網站之一，提供極具性價比的高品質美妝產品，直接安全運送到世界各地，並以全球無障礙的輕鬆購物方式，為您提供更加有品質的時尚生活方式。
Contact info
United States
- lookfantastic.com.hk
3.9
Great
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Order got cancelled and product…
Order got cancelled and product availability was not updated on website.
26 November 2023
Reply from LookfantasticHK
Hello,
I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Jess
Referral code
Referral code and Black Friday code cannot use in the same order. I make the order because my friend suggest and ask me join together to get the $240 referral discount. But after my order my friend not any referral cash back get. Very disappointed I think will delete the app. No shopping here
21 November 2023
Reply from LookfantasticHK
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
The products wer3 totally broken when I…
The products wer3 totally broken when I received. Those are facial wash in a gladden bottle!
22 November 2023
Reply from LookfantasticHK
Hello May,
Thank you for leaving your review.
I am sorry to hear you have had an issue with your order arriving damaged. I have investigated this and sent you a message to your online account.
Please log in to your account at your convenience to receive my message.
Regards,
Leah
First purchase
This is my first purchase and everything was great - from placing the ordering to delivery
Unfortunately, the items I purchsed were not eligible for the welcome gift however I did enjoy the Black Friday deal
Thank you
20 November 2023
Reply from LookfantasticHK
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Can't login in
I don't know the reason why can't login at the very last minute, it keeps saying: "Something went wrong, please try again later." No choice should put the order as guest purchase but I have an account here actually.
27 November 2023
Reply from LookfantasticHK
Hello Josephine,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with your order, I appreciate the disappointment this has caused and wish to ensure this is resolved for you.
I have sent you a message via your online account to help resolve this matter, please take a look at this when you are able to do so.
Kind Regards,
Kayleigh
Reply from LookfantasticHK
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I am so sad that the discount rate…
Revised 28/11/2023
I am appreciate that the customer care team replied this feedback very fast and this is a very good experience for me as they were handling well with this feedback.
I am so sad that the discount rate always changing during this Black Friday promotion and the crazy thing is it changing the discount rate before I place the order ( the discount rate was 30% off when I put the items in my shopping cart, then it changed to 20% off and extra 10%, and some of the item no discount anymore, so I give up those no discount items).
And also single day promotions was more good price then Black Friday eg: Bioeffect
I am so disappointed that I didn’t buy the items when single day promotion as I was so busy on that period and missed the chance.
27 November 2023
Reply from LookfantasticHK
Hello Miss Tsang,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with your order, I appreciate the disappointment this has caused and wish to ensure this is resolved for you.
I have sent you a message via your online account to help resolve this matter, please take a look at this when you are able to do so.
Kind Regards,
Kayleigh
It is great and user friendly for the…
It is great and user friendly for the app.
I forget to check out to change my new address , would you please help and change my new delivery address as below:
FLY H, 11/F, Block 8, Castello, Shatin, N. T, Hong Kong.
I have already adjusted my new address on my data base and I ‘m looking forward to hearing your reply.
Many thanks,
Wendy
27 November 2023
Reply from LookfantasticHK
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Cannot login
25 November 2023
Reply from LookfantasticHK
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
convenient
26 November 2023
Reply from LookfantasticHK
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from LookfantasticHK
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Easy to search things that I am looking…
Easy to search the products that I am looking for.
27 November 2023
Reply from LookfantasticHK
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Wide variety of products at great price
There are a lot of products from skincare to make up even beauty devices
25 November 2023
Reply from LookfantasticHK
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Good product
Good product, competitive pricing. You can get a lot of different product from this site. I am a frequent buyer, all the product I bought was well packaged, delivery usually takes about a week to hk.
26 November 2023
Reply from LookfantasticHK
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
GOOD SHOPPING
26 November 2023
Reply from LookfantasticHK
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Best Sale ever
Great selection, best price and additional sale on sale. Love the product I picked up that’s been sold out everywhere is available here. Can’t wait to receive it soon!
25 November 2023
Reply from LookfantasticHK
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from LookfantasticHK
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
The delivery service is very bad.I…
The delivery service is very bad.I still didn’t receive my parcel after two weeks.
14 November 2023
Reply from LookfantasticHK
Hello Chun,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with your order, I appreciate the disappointment this has caused and wish to ensure this is resolved for you.
I have sent you a message via your online account to help resolve this matter, please take a look at this when you are able to do so.
Kind Regards,
Kayleigh
Cannot assist the customer to cancel…
Cannot assist the customer to cancel the order immediately when I tried to do that on the website.
25 November 2023
Reply from LookfantasticHK
Hello Ice,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with your order, I appreciate the disappointment this has caused and wish to ensure this is resolved for you.
I have sent you a message via your online account to help resolve this matter, please take a look at this when you are able to do so.
Kind Regards,
Kayleigh
Prefer simply list all products instead…
Prefer simply list all products instead of some bestsellers when click into brands.
25 November 2023
Reply from LookfantasticHK
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
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