Lookfantastic Reviews 

Quick dispatch

Dreadful company serious flaws Sending goods back . Have had to involve my bank as a dispute to claw back my refund !!

Ordered 2 White company candles in glass containers. 1 arrived smashed to pieces because of terrible packaging on your part. Not the fault of Evri. Impossible to do live chat with you or get hold of customer services. Please advise how I can get a replacement from you ASAP without more cost to me.

Moved address, changed this online but for the 2nd month my subscription has went to my old address, even though it was changed myself online and also via live chat so I’m now out for pocket for two boxes I have not recieved. All other orders I have made go to my new address but for some absolutely mad reason they send my subscription to my old address.

All good. Will come back again

I ordered a gift for Christmas was a good deal . And look fantastic delivery driver said it was delivered to date not delivered to my address reached out to customer service numerous times in few days and are shocking to deal with just sending me same email back after two days and not escalating my query further to see were my parcel is delivered I would be reclutant to order again in future .

Ok, it so easy

Ordered items last week, shampoo bottle wasn’t closed and contents spilled inside other products. They sent out a replacement bottle so I was happy, however, I made a new order this week for different items and got an email 2 minutes later telling me they are closing my account and cancelling the order. For apparently making too many claims on their sister website. I don’t even know who their sister website is, and I’ve only complained once and that was the broken shampoo. Absolutely awful experience from them, to just ban an account for receiving a faulty item

I have been placing hundreds of orders on LF and I am a loyal customer. But the closed my account for NO reason!!!!! I lost my £864 credits in my account!!!!! Let me tell you the whole thing: An item in my parcel was missing, I reported to customer immediately when I open the box. I first requested a refund, because I was leaving UK. But the customer service was so careless and they gave me replacement instead. They did NOT pay any attention to the customer’s request. Then I told them I can’t receive it bc I’m leaving!! But they said I will need to wait for the items being returned. Well, it took me 1 week to wait for this stupid progress, and finally they closed my account to solve this?????? I can NOT bevelive how could this happened?!?! I have placed hundreds of orders from you, why would I lie for just 50pounds???!!!
I am SOOOOO UPSET as a loyal customer for 5 years!!!!! Can this be investigated or I will encourage everyone NOT using LF anymore!!!!
It is impossible to contact anyone from yr Company.
Unhappy customer.

Provide poor service. All what they can say- sorry we took your money but u just be patient. Delivery missing. Choose of the worst delivery companies who bever do their job on time

I cannot understand how this is owned by the same company that operate Cult Beauty when their customer service and delivery is so vastly inferior. I have had no end of issues with LF in the last year and their so called customer service is an exercise in futility. I will not be using them anymore; it’s simply not worth the additional admin.

Don't be caught out by this company. I have had an awful expetience with them will never purchase from them again. I wish I had read the reviews before placing my order.

There is no "Customer Service" as all AI generated. The website's help section is totally useless. Emails cannot be responded to and any contact telephone number you can find on Google are incorrect.

A total waste of time and money.

I’ve always had a great experience with Look Fantastic; a good range of products at reasonable prices and delivered quickly.
However, I am having considerable difficulty obtaining a refund for part of my order which wasn’t fulfilled. LF say the money wasn’t taken from my account, I’ve provided evidence that is been, then we go round in circles again. This has completely put me off ordering from them again in case I experience similar issues.
**EDIT-After writing this review, LF have been in touch and have now issued the refund. The number of messages it took to get to this point is frustrating, but at least it was resolved in the end. I’ve therefore amended my rating to 4* given previous good experience with them.

I ordered a Nailberry breathable nail polish and it arrived half empty with the remaining contents totally solid.
I contacted Look Fantastic via their website, reported the problem and requested a refund. Subsequently they have emailed me to request
batch numbers and expiry dates that are simply not there. The product was not boxed so what writing is on the actual bottle is very hard to see even with a magnifying glass. I have sent them what numbers there are on the bottle both written and in photographs. However, they just repetitively ask the same over and over.
I cannot believe this level of appalling customer service. I have requested a refund ASAP. Such a waste of time, effort and money. I will not be shopping with this dreadful company again, nor would I ever recommend them. There are better alternatives.

Do not subscribe to the beauty box as they will continue to take payment every month for a year as its written into the small print that it takes 12 months to cancel, the whole thing is a scam

I chose to skip the August beauty box on my subscription as didn't like the contents and so it didn't arrive...all good. Then by 20 Sept hadn't received Sept's box so enquired, so Sept then turns up obviously very late and I notice I'm charged twice. So I report that they need to refund one month subscription, so guess what August box then randomly arrives at end of Sept, yes the one I chose to skip. So no refund of my double payment taken on same day. Then they deny that I selected to skip August box....WTAF. I've now cancelled.

I have had a few ups and downs with look fantastic but in all fairness their customer service over the last couple of days have been excellent.
And the quality of products have been excellent too and the £5.99 a year for next day delivery is the cheapest ive ever known

What a disappointment Look Fantastic. Ordering away Liz Earle products and was offered £15 off if ordering £50 or more. Great I had £51 in my basket, was advised the £15 would be actioned at checkout. Was alerted that I had goods in my basket, pressed buy and where did my £15 go!. To try and get in touch with someone or even find a link that will help is ridiculous. So many offers apart from an offer for constructive help. Then the order arrives and an item is damaged again where do you go to report this! Such a shame as I have ordered before without issue. Customer service is seriously lacking. Just needed help.

Used LookFantastic for years and have been a loyal customer. over the last 6-9 months, I have received 2 incorrect items and then several damaged items (most likely damaged in transit as boxes were damaged too), all of which were appropriately resolved by them. However on my most recent order, they sent 2 items back to me saying I had used them (which I hadn’t even opened them) and when I challenged this they have closed my account. I cannot respond to them and have lost my credit and points. So disappointed in this and their customer service after years of shopping there

Update: commented below to help solve it. Replied to them over a week ago- nothing back