I cancelled my subscription in december and in march it suddenly started again. And this time there were no option for a cancellation anywhere to be found. The site was very hard to manuever and is... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bought The Ordinary - Bright Set! They have the cheapest price on pricerunner! I am combining it with Axis-Y Dark Spot Corrector Glow Serum for a stunning and bright/fresh looking face/skin! Couldn't... See more
Company replied
I’ve been shopping with Lookfantastic for a while now, and I have to say, they never disappoint! The website is super easy to navigate, and I always find exactly what I’m looking for. Shipping is fast... See more
Company replied
I like this website, the overall range of products is good- they have alot to offer and I like that. Everything from makeup, to skincare and hair care, even perfumes. It’s easy to navigate through and... See more
Company replied
Company details
Written by the company
Lookfantastic.se har allt inom premiun skönhetsprodukter och är en officiell leverantör av kända märken såsom: Kerastase, Aveda, Redken, L'Oréal och många fler. Som ett världsomfattande varumärke har Lookfantastic den expertis du har användning för att hitta nya favoriter.
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Cheshire, United Kingdom
- lookfantastic.se
4.0
Great
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The range and assortment of niche…
The range and assortment of niche perfumes i can find here that delivers to my country of choice. Easy to check out and many choices of payment methods.
2 February 2024
Reply from Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Am always happy with my pursue from…
Am always happy with my pursue from lookfantastic, they have very good product quality, reasonable price and fast delivery
2 February 2024
Reply from Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I shop for 640 kr use discount code…
I shop for 640 kr use discount code sale10 that will be 600 kr purchase and as a promise that will be free shipping when you shop for 600 kr but when I check out still apply to have to pay shipping cost, tried many time to refresh both via apps and website but still the same shipping cost apply in the check out.
1 February 2024
Reply from Lookfantastic
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this discount problem. I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Fab prices!!!
31 January 2024
Reply from Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from Lookfantastic
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Reply from Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
You promised a discount on the first…
You promised a discount on the first purchase - discount code came AFTER the purchase! A very disappointed customer, who missed 20% of 515 SEK!!!
19 January 2024
Reply from Lookfantastic
Hi Åse,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the discount on your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Good products and quick delivery.
15 January 2024
Reply from Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
U sell fake perfumes
9 January 2024
Reply from Lookfantastic
Hello Vincent,
I am sorry to hear of this issue regarding your item.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Jess
Cheap, good products
I always buy expensive products for my hair. Look fantastic has them for a cheaper price. Never had a problem with you. Always easy, cheap, and a good shipment-time.
4 January 2024
Reply from Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
It went well and smooth
It went well and smooth. And best of all, is that i can pay with Klarna. To pay in 30 days.
30 December 2023
Reply from Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
You have to pay for shipping
You have to pay for shipping, it's tacky. Especially since they're a big company
29 December 2023
Reply from Lookfantastic
Hello Ma,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Leah
The shipping is very slow
26 December 2023
Reply from Lookfantastic
Hi Adam,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind Regards,
Stephen
Reply from Lookfantastic
Hi Oleksandr,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind Regards,
Stephen
A bit confusing
24 December 2023
Reply from Lookfantastic
Hello Olivia,#
Thank you for leaving your review.
I am sorry to hear you have had an issue with placing your order. I have investigated this and sent you a message to your online account.
Please log in to your account at your convenience to receive my message.
Regards,
Leah
Bought x-mas gift but with more than a…
Bought x-mas gift but with more than a weeks delivery time it did not arrive in time ☹️
16 December 2023
Reply from Lookfantastic
Hello Emelie,
Thank you for leaving your review.
I am sorry to hear you have had an issue with the delivery of your order. I have investigated this and sent you a message to your online account.
Please log in to your account at your convenience to receive my message.
Regards,
Leah
Reply from Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Easy shopping
Easy to find what you are looking for. Only negativ is that I could not register to use my discount.
18 December 2023
Reply from Lookfantastic
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Claire
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.