LOOK OPTIC Reviews 415

I gave a 4-star based on my experience. "A single approach does not fit everyone." I ordered my glasses the end of December, 2025. It took a few emails of reaching out before my FSA issue was finally settled on March 12th, 2026. I fully take the blame with the issue of ordering the wrong glasses. I will certainly know better next time. And, yes! There will be a next time. I highly recommend Look Optic for your next pair of Progressives.
Thanks Andy, and your Team for all your help!

Very friendly, fast and expert service. Name brand frames comparative prices with the mass handling stores with non-brand name optics. I highly recommend them.

Len Birarda

I purchased multifocal eyeglasses from Look Optic in January 2026 for $89. When I received them, I tried to get accustomed to the multifocal part for ten days, after which I asked to return the. I returned them and paid for the return at UPS, Almar Center, Santa Cruz, CA. UPS said Loop Optic would receive the return in two days which would have been February 2nd. Loop Optic is claiming they never received my return, which UPS said they must have. Loop Optic is refusing to refund my $89.

Great customer service. Quality product. Thank you Look Optic

Excellent return help from Kiki and Andy, very kind and understanding!

I placed an order and the post office returned it to Look Optic. When I called and left a voicemail with Look Optic’s customer service, I received an email almost immediately offering to replace the items.

Excellent customer service. Great quality for the price. Loved the style, fit, sharpness of magnification, comfort level.
Wish there were more color options for Diane Keaton.

I love Look Optic. Their products are quality products, very stylish, comfortable and worth the value. The company is very receptive and provides fantastic customer support. I highly recommend their products and company.

Fabulous Customer Service!!!
Quick, efficient whether by phone or email. I do not yet have my final pair of glasses, so I cant review them as yet, but I love the available styles and colors. And Look Optic is working with me to get just the right fit.

Good customer service and responsive to my emails. Somehow my glasses didn’t make it to me and the resolution was quick. I love the glasses. They are the progressives and I wasn’t sure if I’d like them. They are great to wear, being very lightweight and very stylish!

Andy was very helpful with resolving my issue. He communicated with me by email every step of the way until completion.

Great customer service and great products! I highly recommended look optic progressive glasses. They are the best quality and the customer service is excellent!

Once I notified Look Optic that I didn’t receive my glasses their customer service was exceptional!! They sent me a new pair through UPS.

My experience has been seamless from start to finish let alone the order item is Amazing! Their customer service is simply superior - Andy provided me with top notch service.

I’m very impressed with Look Optic! They are so quick to respond to any question. I love the progressive readers. I highly recommend Look Optic!

Look Optic customer service is excellent. I had some issues with my Cosmo and I contacted customer service. Within 2 hours, I got a reply already. The rep was very helpful and was sincere to resolve my issue. Very thankful for the excellent service I received.

I needed to update my order and Andy handled it with ease. Everything was changed as needed. I look forward to getting my new glasses!!! Outstanding customer service experience. Fast, friendly, and efficient!!

Initially bought 2 pairs of progressive readers, one returned due to snug fit and another pair selected and sent super promptly! Andy was very accommodating with quick follow through in finding what I needed.

My only suggestion would be to simplify the call in process to customer service. It feels awkward with a weird "you are being recorded" message and I was not entirely sure I had a real person initially. We were cut off twice during the conversation and each time Andy called me back that odd "being recorded" message prefaced her speaking. But she was terrific in her execution and follow through!!

Hard to find a company these days who really takes care of their customers and Look Optic does just this. Thank You!

I had a bad delivery and Look Optic (Andy) made it right within minutes!

I have had nothing but an extremely WONDERFUL experience since I started buying LOOK Progressives. I believe I am up to 6 pairs as of today. They work perfectly for me. I didn't have any adjustment time and they are so comfortable to wear that you forget you have them on. And after every pair I have ordered the LOOK family sends an email making sure that I am happy with my purchase along with tips for wearing them. And, what also impresses me is that when you email them their response is fast and they answer all your question