Product looks nothing like in the…
Product looks nothing like in the mockup. Quality is terrible and customer service was rude. Be ready for a disappointing late shipment with subpar product.
Reply from Loomcustom
Hi Becky,
We’re truly sorry to hear that you were disappointed with your order and experience. We always strive to provide the best possible service and product quality to every customer.
We would like to kindly clarify that all product details, including materials, sizing, product type, and preview/mockup information, are clearly listed on the product page before purchase. Since our items are personalized and handmade, slight variations from the digital mockup can sometimes occur during production.
We also sincerely apologize for the shipping delay. Due to an unusually high volume of personalized orders during the busy season, some orders experienced longer processing and tracking update times than expected.
Your feedback is very important to us, and we are continuously working to improve both our products and customer experience. If there is anything specific we can still help you with, please feel free to contact our support team directly at support@loomcustom.com — we would truly appreciate the opportunity to make things right.
Best regards,
LoomCustom Support Team