Lack of Commuication & poorly trained staff
A complete shambles at close of play. Without any announcement, access to the area behind the pavilion was barred & all non members were forced to exit the ground. I had arranged to meet people at The Time Bar at the close of play, and could easily have walked the other way round the ground, had Lords had the good sense & courtesy to communicate this new plan. However the security guard at the pavilion barrier told me that I could reenter at the Grace Gates so all should have been well. Wrong he was either lying or poorly trained as I was not able to re-enter at the Grace Gates. What a shoddy way to treat your customers. Everything at Lords is focused on members. Everyone else is treated like cattle.








