Lorenaboutique Reviews 

It is a joke nothing else than e pure scam
WTF with this taking money from people that believe they purchasing a piece of clothing and what you received is the worse POS you had ever see . The fabric. Is NOT denim is old
Satin the size like for a donkey 🤬 I just can’t believe they can run a so call business? and continue taking money. From people , I will look in to make a claim to the business bureu.

I ordered shoes from Lorena Boutique and the colour sent was incorrect. I emailed them and they advised that it is too expensive to return. They offered to refund me 10% of the value, but never received this. I requested proof of payment and never heard from them again. Will never buy from Lorena boutique again.

I ordered boots from their Internet site, which claims easy returns within 30 days. The boots looked nothing like the website advertised. I inquired about returning, and the store offered a 10% discount and explained the cost to return (to China?) is excessive. All very misleading! Better to see what they have in the actual store.

Before writing this, I want to acknowledge that I failed to thoroughly review the refund policy beforehand. To be entirely clear: this review is not about trying to get my money back. It is about a severe lack of quality, misrepresentation of items, and a business model designed to trap your money.

Please note: This review is for lorenaboutique.com ("Lorena Boutique California"), an online storefront. Do not confuse them with the highly reputable, brick-and-mortar Lorena Boutique that operates a physical storefront in California.

I purchased three items based on their online photos and descriptions. What arrived looked nothing like what was advertised:

"Orthopedic" Loafers: Describing shoes as "orthopedic" implies structure and support. These were nothing more than a soft cushion dropped into a completely flat-soled sneaker. They offer zero structure and were shipped shoved inside a Ziploc bag, arriving entirely crushed and twisted.

The Flannel Shirt: The material resembles nothing close to actual flannel. The colors are vastly different from the photo, and the "flannel" pattern is literally just printed onto a cheap, scratchy polyester fabric that feels awful against the skin.

Athleisure Suiting Set: The online photos gave the appearance of a much higher-quality, well-cut garment. While I didn't expect a high-end lining, I did expect it to be cut appropriately for a proper fit. Instead, it is made of the same poor-quality polyester and fits terribly.

The "Customer Service" Trap
When I reached out to return the items, the breakdown in their system became obvious. Their communication is heavily AI-driven; while the messages sound polite and customer-focused, their actions are the exact opposite.

Instead of processing a return—even though I offered to ship the items back overseas at my own expense—they engaged in a Haggling Game. First, they offered a 10% refund. When I rejected that, they offered 15%. When I rejected that, they offered 20% for my "trouble," claiming that overseas shipping is too problematic. They intentionally wear you down so you give up and keep their cheap merchandise.

The Bottom Line: The photos on lorenaboutique.com are highly misleading, the materials are incredibly cheap polyester, and the customer service is a wall of AI-generated polite rejections. Save your money and shop elsewhere.