Lorex Technology Inc Reviews 

I have set up many, many IP based security systems but this one wasn't going well. Reluctantly I called tech support. The technician clearly had been through some difficult technical support issues previously and didn't get flustered. We tried several scenarios to enable WiFi communications between my phone and the doorbell and he suggested "forgetting" the 2.4 GHz network on my Android phone and after that tip, the installation went smoothly. All is well post installation and I'm happy with the product & support.

After 4 years my NVR stopped working. Tech support troubleshooted and concluded something internal went bad. The recommendation was to transfer me to sales to purchase a new box. Why would I ever purchase a Lorex system again? For what I paid for the NVR with 9 cameras, it should last longer that 4 years.

Just needed info so I could pre-wire for cameras during construction. Technician was helpful and answered my questions.

First class support from a helpful and patient operator. Although the quality of the phone call was not the best they repeated anything that was unclear and made sure the reason for my call was fully resolved.

The tech support person picked up my call immediately and very patiently guided me through restoring my forgotten admin password. I couldn't have hoped for a better service and am very grateful.

This representative was perfect! Patient, and competent.

Deserves 0 stars. Brought a bundle with 6 cameras and a recorder. 1 camera clearly is faulty as light will not come on when movement at nighttime. Was told could not replace until Tech Support had done troubleshooting. After over five and a half hours on the telephone over several nights with Tech Support I am still no further forward. Am going round in circles checking the same things over and over. They say anything to get me off the phone and then don't call me back. Disgusting service. Wish I had never brought from them. Do not recommend.

Racheal, support Tech was Very professional and patient

You weren't able to add 2 cameras to a 400 dollars order, or wave a 10 dollar shipping fee for a 10 plus year customer

You guys get 2 stars only your cameras are great but your technical support is horrible. You can barely understand what they are saying and they didn't help me resolve the issue even when I aloud him remote access to my system. I had to figure out the issue myself no thanks to them.Next time someone has this type of issue suggest that they reset their admin password to resolve my type of problem. If he had suggested that instead of giving me the runaround and lying about my internet provider not working this would have been resolved easily. Next time train them to be patient with new clients and show some sort of empathy when dealing with customers who buy your product. As I stated earlier all I had to do was reset my admin password to fix my issue with my cameras not working. Respectfully claim #573005. Mr Hughes.

I bought an 8 camera and DVR system from Pricesmart in Kingston Jamaica in 2020. The simple problems were that the 1 TB hard drive never worked and 2 cameras were not functioning straight out of the box. We paid good money and drilled many holes in our house to set it up. The real problem started when we realised that we could not view the cameras remotely on the Lorex Cirrus app remotely. The cameras were absolutely useless because they couldn't do what they were bought to do. Customer service is terrible. Due to my location, their toll free number does not accept calls from my country. Whenever I email technical support, they tell me to call. I was overseas and got through to them only to be told I have to be in Jamaica near the system to be helped. This back and forth has been going on for over 3 years with multiple contacts and never being helped. I would have thrown the system in the trash and bought cameras that worked a longtime ago, but it hurts me to see the modifications done to my home to put up this system only for it to be torn down. Did I say customer service is terrible? Buyer BEWARE.

The help person provided excellent assistance, answered all questions, and helped me place the correct order.

her friendly and helpful attitude was wonderful.

she was able to help me when i had been struggling with finding a place to reinstall my lorex cloud software.

she walked me through every step to accomplish what i needed.

i am 86 years old and she really did a great job on solving my situation.

thanks for having someone like her to help seniors like me when they need it.

don brink
tacoma, washington

The gal that helped me was very knowledgeble and new just what to do.

when the website said 'Dont wait for Black Friday the price wont get cheaper' I placed an order. Then when on Black Fridday it was cheaper I complained and got a refund for the differance. Only proving 'If you dont ask, you dont get' I suspose

Short wait time. Knowledgable personnel.

Do NOT buy ANY products from this company, there are lots of complaints regarding privacy and the company was actually blacklisted in the US. We had a hack of a time to get our data deleted from their system. (We were actually reseller of LOREX). Only threats with law suits helped and it took them still weeks(!) to do so. NO THANKS.

Customer service was great to work with and matched the Black Friday price listed a couple days after I had already purchased the product.

I bought a Lorex system from Costco. Hard drive failed. Got a replacement, hard drive failed again. I used to build computers. Lorex is using Western Digital hard drives. They were bad & cheap HD's 20 years ago and still are. Doing what they do whiring noise just before they fail.