Lorex Technology Inc Reviews 

Their customer service department is ABSOLUTELY HORRIBLE. Ive spent 4-5 hours on the phone and 7 separate phone calls trying to get ONE POWER ADAPTER replaced. STILL dont have it settled. Customer service departments are the backbone of a company. In this case Lorex is a JELLYFISH… Absolutely infuriating and embarassing.
They dont even know the specs of their own equipment to replace one thats CLEARLY faulting with a video for proof. Im beyond fed up with this company.

Constantly offline and disconnecting from my Wi-Fi system while every other Wi-Fi device in and around the property stays connected, INCLUDING OTHER WI-FI SECURITY CAMERAS. We also get delayed notifications that if there were a real event it would be too late for us to respond. While the price is good, the absolute lack of isreliability and trustworthiness of these systems is just not worth it. Spend your money elsewhere even if it takes you time to build a system. We are already in this process of switching to another brand that is much more reliable and almost never down.

Lorex Customer service is poor. I have had two of four units fail and the second unit was a replacement for the first. After 95 days the second unit failed and Lorex refused to replace it because it was past the 90 day warranty. I have also had problems with being able to view the cameras with my Iphone. Several times I was. unable to access the cameras and had to go into the actual system unit to rebuild. This doesn't work when you are not at the home location I bought this for a second home and cannot fix the system without being at that location. I regret buying this system

As stated by others, after sale support is very sub-par. The phone representatives do not know their own product line for technical support issues.

I'm also very disappointed in the quality of the product. I had the system for 1-1/2 years and from the get go cameras routinely drop connection with the NVR.

I also have Lorex's door sensors, which are supposed to mesh with the NVR. These also routinely drop from the app.

There is no web interface directly to the NVR. The NVR also does not allow for a keyboard. This makes entering a secure password quite difficult.

I wish I had purchased another system than the Lorex.

Just rubbish. No support line for the UK as the number doesn’t work.

Won’t respond to emails and basically ignore you.

Really dissatisfied as the products had a lot of Potential.

Update
Finally got a call from the Canadian Tech support. Fixed the issue with a simple firmware update.

The whole process was very difficult though.

Please make your UK support better.

Recently lost my final cameras due to heat exposure in Arizona. Over the past two years I’ve lost 7 cameras. All were shaded but the heat had to have killed them. Poor quality and regret upgrading from coax 1080p to IP cameras. Quality of 2k and 4k cameras aren’t the same.

I purchased two Lorex 2K Spotlight Indoor/Outdoor Security Cameras in September 2023, which were installed by a qualified electrician in October 2023. The experience has been nothing short of awful.

From the beginning, I had issues. When I contacted support, the service was unhelpful and time-consuming — hours on the phone with what felt like a cheap overseas call centre, and no real solutions provided.

The cameras themselves are extremely unreliable. They often fail to record people entering or leaving my property, and at night the recordings are full of corruption. I even had to switch off my outdoor lights to try to make the cameras work. Despite that, 80% of the time the recorded data cannot be viewed, showing errors like “no recording” or “file reading error.”

One camera completely stopped working 10 months after purchase, and the second failed just three weeks ago. I tried everything — including paying an electrician to disconnect and reconnect — but nothing helped.

These cameras are totally unreliable and not fit for purpose. Even if they were free, I would not touch them for the hassle, stress, and wasted time trying to view recordings.

I experienced only one problem that should be solves as soon as possible. Do something with your customer service, you are not a small brand you need better guys working there. The answer are repetitive and very robotic, feels like i’m talking to a bot rather than a person. Anyway, i was just left satisfied with the camera. Can’t lie, came here for that and it’s good. But stuff lets down

Technical support is a frustration. First the accents are heavy indicating out of the U.S. The individual I had kept researching then putting me on hold, only to come back with the same solutions I had already gone through. Finally, defaulted back to factory only to lose the mouse. I gave up. Will research other providers now. DVR still will not record due to maxed out drive that can't be erased.

Purchased two LOREX doorbell Cameras and both failed within 2years. Quit functioning properly and the second one at my home damaged my doorbell---had to replace. Came home from trip and doorbell was making loud humming noise. Replaced with Reolink...working fine and great functions!

I have never had such disappointing experience with a technology company. The Customer Service is just very frustrating and almost non existent. The teams just put your around in circles between the tech support then sales and I am left with a useless camera set.

I got the full package/set bullet camera NVR camera set around the black Friday sales period and went on holiday, due to weather and personal situations setup the camera in Feb, but then couldn't get all the cameras to work. This is to replace my existing set of security cameras so it's not the first time setting this up. After following the instructions this still failed and tested to know the 3 camera is the problem not the wire so sent an email to technical support who advised to go to sales but sales said it technical. Ok, let's give them a call, they give me the exact same instructions as if they didn't listen what I told them I already did and they sent an email, so if the phone communication was a problem, explained the same in writing. Whilst sales confirmed this is in warranty for an year need tech to confirm... Here we go again.

I am left to refund, but now this is not an option because they have taken so long to respond and still not able to reach to a conclusion. This is the worst ever service experience and if you don't want to throw your money away not worth the risk. Not even sure if there be any response but now I am left with a full camera set that does not work except for the 1 camera which is pointless. I have contacted them several times both calls and emails

Purchased 2 years ago, and the system has worked for 2 months in total. We have the doorbell, 4 cameras, an extender, and the control box. The product malfunctions, turning itself off. You then need to reboot everything, which doesn't last. The service department is NO HELP. There is no customer service. Product is made in China and the company is based in Canada. Do NOT waste your money. I would give a 0 star if I could.

Wifi cameras constantly disconnect from my app. Reconnecting usually fails dozens of times. Horrible pain in the ass

Absolute shambles.

Looked into buying a set of cameras and needed to know the bracket size. Have looked everywhere online for this information and could not find it. Decided to ring support and they just said they don’t have this information.

What an absolute joke. Shall not be purchasing.

DO NOT BUY I was in the partner program and have bought and installed many of their units. But there new products have a bug where the screen freezes or the crosslines flicker. I asked for help on this an was told nothing they can do it was a known bug and they don't know how too fix it. Their cameras turn pink after a few months in sunlight. They never made it right by giving me a refund so I will not be selling their products through my business I cant support a protect that has went so down hill through the years. I have sold these since 2015. DO NOT BUY minus 5 star review........... I see now that I post a review now you wish to look into this and try to do the right thing? My ticket number is 990934 and if you look into it your staff labeled it as REPEAT CALLER very rude considering I wouldn't need to keep calling if you would of been able to help me and not try to make me settle for a product I didn't order or send me back the original NVR that freezes because you guys don't know how to fix the problem. Like I said all I wanted was my money back and I would send it all back but this is I guess how it goes.

Oh man, what a horrible technical support. Asking me about voltage and amps. Delays forever.
It is easier to put everything back in the Box and return to Costco because one Camera was DA.

Terrible customer service, when you do get thru, they are hard to understand. I have been without cameras for 4 days.after 3 days they tell me I need firmware version update, no one told me from day 1.they will not ship update, only send to email.as of now I still have no cameras.i belive the cameras and customer service is below a zero, do not buy this product, shop elsewhere, they have a high rating only from the employees sending in reviews. Please call if you care to discuss.

The cameras are great! Great build quality and image. The software is complete garbage though. False alerts constantly, meanwhile active movement by vehicles or animals directly in front of the camera view goes unnoticed. Camera order, settings, thumbnails - all wildly inconsistent regardless of what they were set to be. The activity zones are a complete joke and don’t work at all. I’d recommend going elsewhere here, or trying to use the cameras with different software.

Terrible cameras, NVR, and app. I purchased "4K+" cameras that are horrible and blurry at any distance. NVR regularly reset password and I can't log in, and app can basically not live stream anything or watch any recordings.

Fraudulent company also deletes any negative reviews posted to their website so all of their products look great with an average 5 star review. Illegal per FTC!

Avoid this company like the plague. One of the worse camera providers ever, backed by the worst customer service team the world has ever witnessed. Lorex Technology Inc = overpriced crap ran by crooks.