I initially bought item from The Healthy Back Institute as shown on Facebook. I then cancelled the order as I was due to have a heart procedure and realised I shouldn't be taking any further tablets.... See more
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Thus us not a new product, as implied in the commercial. I tried it several years ago and it did nothing. The ingredients sound good, but there is so little of each one that one would have to take ex... See more
Company replied
Upon receipt of first order in May 2025, I saw pills contained ingredients to which I am deathly allergic. I immediately called and cancelled all future shipments. No future deliveries arrived, but th... See more
Company replied
I ordered one bottle of capsules a few weeks ago and I also received a free trial bottle. I didn't notice any difference so not a lot of point continuing. Today I find another payment has gone o... See more
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Company details
Information provided by various external sources
Since 2003, the Healthy Back Institute has helped millions of people from around the world to get lasting relief from lower back pain, neck pain and sciati
Contact info
South Congress Avenue 2407, 78704, Austin, United States
- losethebackpain.com
1.4
Bad
389 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 86% of negative reviews
Typically replies within 1 week
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Money taken from my account today…
Money taken from my account today £56.32
To best of my knowledge I Haven’t ordered anything or committed. PLEASE CANCEL ACCOUNT IF I HAVE ONE AS I CANT LOG IN WITH MY USUAL E-mail or pass word so think you have made a mistake
23 May 2023
Unprompted review
Reply from Healthy Back Institute
Hi Julie,
Thank you for contacting us. We were able to locate your account and have canceled it as you requested.
Just to remind you, you did place an order with us after watching our “Joint Pain Protein” video on Youtube on March 9,2023.
The order you placed was for our subscription to Heal-N-Soothe. That subscription is now canceled.
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
Dishonest company who continue to take your money even after you have complained and said you don't want their product.
(London, England) I found link on a YouTube video for "chair pilates for seniors" - I listened to the lengthy video and then decided to try the sample product that was offered. Once I had agreed to this, so many other pages popped up wanting me to buy hundreds of dollars worth of their product. At this point I realised I was probably being scammed and tried to delete my bank details. I thought I had been successful until a package arrived and I had been billed USD116.95. I immediately sent an email through their website (contact us page) and said I wanted it cancelled. I put this down to a bad experience, and would be wary about every signing up to another such web company. I have heard nothing back aftter my complaint, and then today ANOTHER package arrived that I hadn't ordered, and ANOTHER USD79.90 has been taken from my account. They do not reply to emails; they appear to have no Customer Service employees; they are frauds and only want our money. I am furious at such dishonesty. If I could give NO STARS I would.
22 May 2023
Unprompted review
Reply from Healthy Back Institute
MrsB,
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI). We would like to assist you. Unfortunately, we can not confirm your identity, from the information you have given us on this web site so, please contact us so that we can assist you.
Either email me directly about this matter so we can assist. (remove the spaces and parentheses) hbi (.) support (@) gmail (.) com
Or please use this form
https://losethebackpain.com/contact-form/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
I have previously asked to cancel
I have previously asked to cancel, as I wanted to trial first. But still being invoiced.
Did not ask for continuing product. This has been added to my single purchase without my authourity.
Seems like a lot of others also did not understand your carefully written sales blurb.
any sort of subscription was fully noted and carefully avoided. I can only assume that the subscription is within the presentation once a sale is made. A refund is due for the item due to it being "Not as described" and deletion of the subscription in your records.
I also note in the customs declaration you have Value of goods as $39.95, but deducted $98.16 from my bank 5 times. in addition to $29 for sample But only received 2 bottles,
john Humphries Emerald Australia. Packet arrived 19 May 2023, declaration date 17/4/2023 #717616181
21 May 2023
Unprompted review
Reply from Healthy Back Institute
Hi Maria,
Thank you for reaching out. We have reviewed the customer record. Before finding this post, we could locate no record of contact requesting cancellation on this account. We have done so at this time on your behalf.
The Free Trial Offer requires you to agree to our terms and conditions. The terms of the free trial explain that you agree to a trial time period, and if you like the product, do nothing and we will automatically ship the next bottle every 30 days for the reduced price of $49.95 USD. (that is the difference in the price you are noting, as the exchange rate in AU with shipping comes out to $98.16 AUD.)
As stated before, until finding this post, we had no record of a request to cancel the subscription.
Based on the shipping information, there are still two bottles en route to you, which we have courtesy refunded.
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
Did not ask for continuing product. This has been added to my single purchase without my authourity. In addition the product I purchased was advertising another named product, not Heal and Soothe.
Original order via Dr Grundry site at AUD$95.31 for multiple items and next order supposedly a different named product (that I intended to trial) at AUD$98.90 for a single item that appeared recently with the Heal and Soothe label. The falsely advertised label shows that both purchases are via the same source. The offer of a different product, which was false advertising constitutes a fraud for my case. Any sort of subscription was fully noted and carefully avoided. I can only assume that the subscription is mandated illegally within the presentation once a sale is made. A refund is due for the item due to it being "Not as described" and deletion of the subscription in your records. The mandatory "Trust Pilot account" referred to as below this entry detail is unexplained and constitutes no legal obligation(s) for me in this review. Trust Pilot has since been reviewed at Google and accepted by me.
20 February 2023
Unprompted review
Reply from Healthy Back Institute
Hi Richard,
Thanks for reaching out to us. We have reviewed your case and found that the order you placed after reviewing our video, "Overlooked Joint Pain Protein", on 12/28/2022, did include a subscription among the other items you ordered.
The Free Trial bottle is part of a subscription plan you must agree to to be eligible for the free trial.
The free trial terms state you are under no obligation and may cancel at any time. We have done that on your behalf at this time.
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
I don’t know what they are selling but…
I don’t know what they are selling but they take money out from my account an I never bought anything from them, BIGGEST SCAM!!!!!!
13 May 2023
Unprompted review
Reply from Healthy Back Institute
Hi Jozsef,
Thanks for reaching out to us. We have reviewed your case and found that the order you placed after reviewing our video, The Worst Arthritis Foods, on 03/29/2023 did include a subscription.
The Free Trial bottle is part of a subscription plan you must agree to to be eligible for the free trial.
We have canceled the subscription for you at this time.
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
If there is a class action suit
If there is a class action suit, please include me. Scam at a new level. I hope people see this prior to giving them your Credit Card! Thieves!
13 May 2023
Unprompted review
Reply from Healthy Back Institute
Hi Gayle,
Thanks for reaching out to us. We have reviewed your case and found that on 2/17/2023 you took advantage of our free trial offer for Heal-N-Soothe.
The Free Trial bottle is part of a subscription plan you must agree to to be eligible for the free trial bottle. The terms continue to explain that if you like the product, do nothing, and we will automatically send you a new bottle every 30 days for the reduced member's price. If you do not wish to continue, you can cancel anytime and are under no obligation.
Until discovering this post, we have no record of contact from you via phone, email, or any of our other customer service contact points regarding canceling your subscription.
Based on your comments, we have canceled the subscription for you at this time and deactivated the account on your behalf.
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
Thank you for the refund and…
Thank you for the refund and cancellation of so called subscriptions. Your swift response to my case was so much appreciated.
5 May 2023
Unprompted review
Reply from Healthy Back Institute
Hi Rumbidzai Sandra Chibango,
Thank you for your recent review comment, we do appreciate it.
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
After cancelling my free bottle option…
After cancelling my free bottle option of they Heal & Sooth they continued to ship the product. I called and complained so they issued a credit to my account. Now I’m being billed on another credit card for product have not received the phone number that’s on her statement goes blank. No one answers. I had to cancel my credit card in order to stop them from charging me for orders that they weren’t shipped or not, or ever received.
This company is affiliated with Dr. Gundry, who seems to be a real scam artist. This guy is as worthless as the products manufactures.
This guy is like four stage cancer just keeps getting worse.
5 May 2023
Unprompted review
Reply from Healthy Back Institute
Hi Nick Ruggeri,
Thank you for reaching out to us. We have reviewed your account, and as you stated in your post, we have canceled your membership and refunded the additional orders. We have no further record of a charge for you.
We have also verified through our credit card banking system there are no additional charges from the Healthy Back Institute.
This additional product you are being charged for is not being charged by our company. We also do not share an affiliation with the company or product line you mentioned.
The best we can offer is to advise you to request your bank stop the charge you do not recognize.
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
INGORE COMPLAINTS OF MISSING PARCELS
My order was not delivered so I contacted them and they referred me to UPS, who then referred me back to the seller, who referred me back to UPS so this was a NEVER ENDING LOOP of incompetence and no one taking ownership of the missing parcel, or even wanting to help.
I actually think the products are good but I ran out over a month ago and can't get hold of anymore, despite ordering 2 months ago and delivery normally takes a week from the USA.
I will not be ordering again and I want my money back and/or compensation for remedy of trespass by way of harm
3 May 2023
Unprompted review
Reply from Healthy Back Institute
Hi Mark Antony Kirkup,
We have reviewed your order history and see the order left our warehouse on 03/20/2023. It arrived in the U.K. on 3/22/2023 and was turned over to British Customs on 3/27/2023.
Unfortunately, there has been no movement from the time it arrived in customs until 5/4/2023.
We agree that this is a long time to wait for the product, however, we do not have a way to predict delays in individual countries' customs.
We also see you have corresponded with our email team who has already provided a courtesy refund of one of the products, as compensation for the delay. This is similar to the last order you had, where delays were experienced and we compensate you by courtesy refunding part of the order.
At this time, in recognition of the delay, we are refunding the remaining balance of the order.
As you have stated you do not plan to order again, we will also go ahead and deactivate your account for you.
We wish you the best in your journey to live pain free in the future.
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
Treated like suckers!
My husband fell for this never-ending rip off too. We have emailed the “institute” to cancel over-priced tablets they have been sending every month. But they still keep trying to take our money! Our card company has blocked the monthly transaction for us, cancelled our old card and issued a new card. But we keep getting messages from the card company saying the Healthy Back Institute has tried to claim yet another payment. They make it impossible to cancel once you have been suckered in. Shameful.
26 April 2023
Unprompted review
Reply from Healthy Back Institute
Hi Mrs Severs,
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI). We would like to assist you. Unfortunately, we can not confirm your identity, from the information you have given us on this web site so, please contact us so that we can assist you.
Either email me directly about this matter so we can assist. (remove the spaces and parentheses) hbi (.) support (@) gmail (.) com
Or please use this form
https://losethebackpain.com/contact-form/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
Took money without my permission
Made a purchase then a month later took money from my account without me ordering more of the product. Scam. Do not trust these people
25 April 2023
Unprompted review
Reply from Healthy Back Institute
Hi Steve,
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI). We would like to assist you. Unfortunately, we can not confirm your identity, from the information you have given us on this web site so, please contact us so that we can assist you.
Either email me directly about this matter so we can assist. (remove the spaces and parentheses) hbi (.) support (@) gmail (.) com
Or please use this form
https://losethebackpain.com/contact-form/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
Beware of Heal n Soothe aka Healthy Back Institute
Beware! This is mainly a scam! A strategic way to con people. I claimed for the purportedly free product of Heal n Soothe only to be navigated to buy 2 to avail of the free product. The following few weeks, my bank had been calling me about this purchases from Healthy Back Institute which had been collecting money from my account which I didn’t purchase. My bank is dealing with them. I must also say that their product is ineffective for me.
22 April 2023
Unprompted review
Reply from Healthy Back Institute
Hi Rose,
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI). We would like to assist you. Unfortunately, we can not confirm your identity, from the information you have given us on this web site so, please contact us so that we can assist you.
Either email me directly about this matter so we can assist. (remove the spaces and parentheses) hbi (.) support (@) gmail (.) com
Or please use this form
https://losethebackpain.com/contact-form/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
I am surprised by the many bad reviews
I agreed to the trial for Heal n sooth for what had been a relatively minor arthritis issue in my wrists and one of my big toes which was becoming increasingly bothersome and at times quite painful but not debilitating. The prescription creme I got from my physician offered some but little relief. To bump even slightly my hand in the wrong way would send a sharp intense pain through my wrist. Upon arrival of Heal n sooth I began following the prescribed starting dosages. Almost immediately my condition noticeably improved with not only relief from the pain but an undeniable reduction of the inflammation as well. After only a couple weeks my brother had a heavy punching bag. I thought I would see if I could punch it. I hit it hard a half dozen times with very little discomfort in my wrists. I have now ordered the cleanse and the joint formula as well as the Calcium lie book. I have spoken to the Help line a few times now finding them promply availeable and very accomadating and helpful. I am only into this treatment for about 3 weeks now so I am not prepared to give it 5 stars and will upgrade or downgrade as appropriate.
12 April 2023
Unprompted review
Reply from Healthy Back Institute
Hi Robert,
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI). Thank you for taking the time to leave your great feedback on Heal-n-Soothe and for your positive comments regarding our helpline agents, we do appreciate it.
We are very happy that you are experiencing a reduction in pain and inflamation.
Thank you for being a valued customer. If you have any customer service needs with us at all please use this link to contact us.
https://losethebackpain.com/contact-us/
Thank You ,
Steve, Director of Client Services
The Healthy Back Institute
This company have taken money from my…
This company have taken money from my account without my permission iv contacted my bank , this is not ok how are they getting away with this , scam scum company
13 April 2023
Unprompted review
Reply from Healthy Back Institute
Hi Maggie,
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI). We would like to assist you. Unfortunately, we can not confirm your identity, from the information you have given us on this web site so, please contact us so that we can assist you.
Either email me directly about this matter so we can assist. (remove the spaces and parentheses) hbi (.) support (@) gmail (.) com
Or please use this form
https://losethebackpain.com/contact-form/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
RETURNED BOTTLES SO STOP INVOICING
Dear Steve
I left a message on TrustPilot and you gave me your email address, which I emailed on Tue, 21 Mar at 22:09 UK time. I said that I was returning 2 bottles but one more arrived so I added that one and sent the 3 of them back from the UK to Las Vegas via registered post at my expense. I have seen that these have now arrived at their destination. I have emailed you just now (3 April 5:20 pm UK time) to confirm this and to say that any further products you send me will be marked as "return to sender" and simply placed in the mail box and not via registered post.
I see that despite this, you have invoiced me for April supply, even though I havent received it.
You need to stop sending me products and/or invoices as my bank has a block on all such transactions. I would not like to see you waste your products as they are not effective and I will not be using them.
I will not identify myself here in an open forum, but you will be able to match up my email sent to you today 3 April at approx. 5.20 pm (9.20 am Las Vegas time) and match the details contained in that email with this one here.
This is ithe last time I will communicate with you. Sorry to repeat myself but all bottles received from now on will be just marked "return to sender" and make its way slowly back to yourselves and, as the registered ones took two weeks to reach you, heaven only knows how long the "return to sender" ones will take.
Thank you
3 April 2023
Unprompted review
Reply from Healthy Back Institute
Hi Ch,
Thank you for reaching out to us. We have looked but are unable to locate the e-mails from you.
We would like to assist you and need to be able to confirm your identity.
Would you please contact us again via the form on the link below
https://losethebackpain.com/contact-form/
Also if you know it please respond with your order number here so that we can confirm your identity.
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
SCAM
Thought it was a one off trial but instead a subscription that was difficult to cancel. Luckily picked up by Sainsbury's bank fraud squad.
30 March 2023
Unprompted review
Reply from Healthy Back Institute
Hi Colin,
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI). We would like to assist you. Unfortunately, we can not confirm your identity, from the information you have given us on this web site so, please contact us so that we can assist you.
Either email me directly about this matter so we can assist. (remove the spaces and parentheses) hbi (.) support (@) gmail (.) com
Or please use this form
https://losethebackpain.com/contact-form/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
Thanks for being easy to work with
Thanks for being easy to work with! This IS a good product.
17 March 2023
Unprompted review
Reply from Healthy Back Institute
Hi Cindy,
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI). Thank you for taking the time to leave your positive feedback on our product and for your great comments about us. We do appreciate it.
Thank you for being a valued customer. If you have any customer service needs with us at all please use this link to contact us.
https://losethebackpain.com/contact-us/
Thank You ,
Steve, Director of Client Services
The Healthy Back Institute
Scammers!!!
As far as I'm concerned, this company is 'starless'. They said I should order for a free trial, asked fir my address after a week to send the 'free trial" and the result now is 2 times removal of £54.48 on 18th Feb and 54.04 on 16/03 from my account despite the fact that I did not send my Bank details to them.
Scammers ... that's who they are.
16 March 2023
Unprompted review
Reply from Healthy Back Institute
Alexis,
Based on a review of your order history with us, we see you signed up for our free trial offer on 01/01/2023. The offer was for a 45-day free trial of our Heal-n-Soothe, just pay to ship ($19.95).
You agreed to the terms and conditions of the free trial, which state that you have 45 days to try our product. If you like the product, do nothing and we will ship you another bottle at the end of the trial period and every 30 days thereafter at the discounted price of $59.95, billed to your credit card. If you do not wish to continue, you are under no obligation and may cancel at any time.
At the time of the order, you entered your credit card info to pay the shipping and handling fee, which is the same credit card that is used for the subscription.
As of 3/16, we see you logged in and canceled your sub, as well as sent an email to our customer service team, who has already processed a courtesy refund of the last Subscription bottle for you.
Thank You ,
Steve, Director of Client Services
The Healthy Back Institute
SCAM
I ordered the first lot of Heal n Soothe for my severe osteoarthritis. After two orders the company stopped sending me the product but continued to remove money from my credit card, so now I've paid for 3 orders that haven't arrived. So I've now cancelled my credit card so they can't steal any more money from my account. On top of this, I've tried emailing them several times but they never respond to my messages.
1 March 2023
Unprompted review
Reply from Healthy Back Institute
Hi Emily,
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI). We would like to assist you. Unfortunately, we can not confirm your identity, from the information you have given us on this web site so, please contact us so that we can assist you.
Either email me directly about this matter so we can assist. (remove the spaces and parentheses) hbi (.) support (@) gmail (.) com
Or please use this form
https://losethebackpain.com/contact-form/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
A predatory company - SCAM!
A predatory company that takes advantage of desperate people. My 70-year old mum inadvertently signed up for one of their "free trials" for pills that promised to stop her back pain. It is several months now that she has been receiving these pills, because they just keep on coming! She has no idea how to stop it and doesn't recall how she ordered it in the first place.
I'm writing this review from my mum's account. If Healthy Back Institute read this review - please immediately cancel her subscription and refund her for the useless pills you sent. Some postage bags have not been opened and we will be "returning to sender".
14 March 2023
Unprompted review
Reply from Healthy Back Institute
Hi Pamela,
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI). We would like to assist you. Unfortunately, we can not confirm your identity, from the information you have given us on this web site so, please contact us so that we can assist you.
Either email me directly about this matter so we can assist. (remove the spaces and parentheses) hbi (.) support (@) gmail (.) com
Or please use this form
https://losethebackpain.com/contact-form/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
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