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LOST GEN CLUB Reviews 1,190

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TrustScore 4.5 out of 5

4.7

Jewellery shop
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Review summary

Created with AI, based on recent reviews

Evaluating 535 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, often noting that items like necklaces and chains are well-made and look exactly as advertised. Many appreciate the affordable pricing, especially considering the high quality, and highlight the value received. The delivery service is consistently described as speedy and efficient, with orders arriving quickly and securely packaged. The ordering process is generally smooth and easy, leading to overall satisfaction with purchases. However, some people mentioned issues with certain items, describing them as cheap, flimsy, or not matching the advertised quality, particularly with rings and bracelets. A few customers also expressed dissatisfaction with the return process, citing high shipping costs for international returns and difficulties with promotional items. Additionally, some reviewers found certain jewelry pieces to be discolored or not suitable for adult sizes, particularly necklaces that were too short.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many describing items as great quality,... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent quality and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the quick and timely... See more

Price

Consumers find price to be positive, with many reviewers highlighting the great quality and pricing, and... See more

Order

Customers had positive experiences with order, praising the ease of the ordering process and the accuracy of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well from an excellent speedy delivery to the perfect packaging to the quality of my necklace was totally super! I shall definitely be buying something else.

Rated 5 out of 5 stars

A very lovely necklace, bracelet and a ring. Bought these at 3 for the price of 2. Great buy and excellent delivery. less than a week after my order. Will highly recommend them.

Rated 5 out of 5 stars

A perfect transaction. The necklace was and still is perfect for me. So much so I will be looking for a similar link bracelet.

Rated 5 out of 5 stars

Love the necklace. Great quality for the price. Lovely presentation/storage box. Timely delivery. I will purchase again for sure.

Company details

  1. Jewellery shop

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

In one word: PERFECT!!!

Bought a necklace and bracelets, absolutely love them!!! I have never worn jewelry before, didn't think it was for me, but boy, was I missing out! Amazing quality, and very durable! And it's definitely priced well!

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Great

Fast shipping (less than 2 weeks if I recall) and have been wearing my items daily and quality seems dialed. No metal smell and have not tarnished or turned my skin green. Biggest pro is the fit. I have small wrists and my items fit great.

18 June 2026
Unprompted review
Rated 1 out of 5 stars

Package was Not delivered by Dhl

Package was Not delivered by Dhl. Get no redend or Redundanz

17 June 2026
Unprompted review
LOST GEN CLUB logo

Reply from LOST GEN CLUB

Hi Carl,

Thank you for sharing your feedback, and we're sorry to hear about the delivery issue.

After reviewing the tracking information, the shipment was marked by DHL as undeliverable because the recipient could not be found at the address provided. We understand how frustrating this situation can be, especially when you're waiting for your order to arrive.

We can confirm that we have already been in contact with you regarding this matter and have already offered a reshipment as a solution. We certainly don't want you to be left without your order.

Please send us a direct message so we can confirm how you would like to proceed with the reshipment and ensure we have the correct delivery details before dispatching it.

We look forward to resolving this for you.

Kind regards,
Lost Gen Club Customer Support.

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