Lost Paws Dog Rescue Reviews 

94
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise the staff for being extremely helpful, professional, and dedicated throughout the entire adoption process. Communication is frequently highlighted as exceptional, with many people receiving regular updates, pictures, and videos of their new pets. Reviewers also note that the collection and travel days are exceptionally well-organized and handled with great efficiency. Additionally, consumers warmly appreciate the robust aftercare and continuous support provided by the dedicated team long after adoption. Many people emphasize that the charitable organization ensures thorough home checks to guarantee safe and loving permanent homes.

What people talk about most

Service

Consumers find service to be positive, highlighting a thorough and well-organized adoption process from start... See more

Staff

Reviewers highlight positive aspects of staff, describing the volunteers and team members as incredibly kind,... See more

Customer service

Users describe positive interactions with customer service, highlighting exceptional communication and... See more

User experience

Customers shared immense satisfaction regarding user experience, highlighting how smooth, thorough, and... See more

Product

People report positive experiences with product, expressing overwhelming satisfaction with their new dogs and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The most wonderful experience adopting our boy from Lost Paws. The team kept us informed of his journey every step of the way and provided excellent aftercare whilst he settled. The team are still... See more

Company replied

Rated 5 out of 5 stars

We adopted out fabulous boy Erik from lost paws a few years ago, they were all great right from adoption application to check ups after arrival. Everyone was super nice and friendly and lots of inf... See more

Company replied

Rated 5 out of 5 stars

Had a great experience adopting through Lost Paws, they were in touch the whole way keeping us updated on our pup. There was a thorough check beforehand giving you confidence they made sure who were... See more

Rated 5 out of 5 stars

We first adopted from Lost Paws in 2019. Since then we have adopted three more lovely dogs. The support throughout the adoption process is outstanding and continues long after your dog joins your fami... See more

Company replied



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4.9

Excellent

TrustScore 5 out of 5

94 reviews

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4.9

All reviews

(94)

93 reviews in the last 12 months

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Rated 5 out of 5 stars

From start to finish

From start to finish, Lost Paws have been absolutely amazing. 🐾❤️
It was quite daunting adopting a puppy from abroad, especially as we hadn’t met her beforehand, but Lost Paws kept us updated every step of the way with regular pictures and videos, which made the whole process so much easier.
The collection process was smooth and well organised, and we were kept informed throughout with updates on arrival times and everything we needed to know.
I would 100% go through the process again. We now have the sweetest, most loving little pup we could ever have wished for, and we couldn’t be happier. 🥰🐶
Thank you so much to everyone at Lost Paws for helping bring our beautiful girl home. ❤️

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Charity

From filling in the application form to collecting our little bundle of fun from the airport everything was amazing. The team communicated regularly and sent updates and advice before hand and have since offered support through the aftercare team. An amazing charity that do so much to help these doggies find their forever homes. Would recommend to anyone looking to adopt a dog.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

The lost paws team was excellent.

The lost paws team was excellent throughout the whole process. Arlo has now been with us a week and the team check in to make sure everything is okay and that he is settling in well. They are always helpful and there for advice. I would 100% recommend.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

I adopted a dog from Lost Paws in…

I adopted a dog from Lost Paws in August 2026. The communication and information given beforehand was excellent and the team are really helpful. They conducted a home check and the application was very thorough, to check that you are aware of the commitment you are making when adopting a dog. We were kept up-to-date with travel times when our dogs were coming over from Cyprus. We were also provided several info booklets with help when settling your dog in and the weeks before and after getting them which have really helped.

2 August 2026
Unprompted review
Rated 5 out of 5 stars

Got my first pup from Lost Paws in 2025…

Got my first pup from Lost Paws in 2025 and i couldnt recommend this rescue enough,from start to finish it was amazing.It can be quite scarey adopting a pup you havent met but with all the videos and updates by the time they arrive you feel like you really know that puppy.It was such a good experience i adopted my second beautiful girl 3 weeks ago.Thank you LPR for my 2 beautiful girls

23 August 2026
Unprompted review
Rated 5 out of 5 stars

Lost Paws charity

I am so grateful to Lost Paws and the wonderful people working so hard to care for these pups. My beautiful puppy Pickle (formally Cora) arrived early August.
Lost paws were extremely kind and helpful, they would send weekly updates, pictures and videos of her playing with the other pups, and of her going for walks.
I have an in person review of my property to ensure it was suitable for her, it was really helpful to get more advice too.

They were so well organised, once she and other puppies had set off on their journey to the UK, we had regular updates as to how they were and where they were so we were able to pick her up at the right time.

Honestly, I can not recommend them enough. Amazing charity and amazing volunteers. Thank you ❤️

3 August 2026
Unprompted review
Rated 5 out of 5 stars

We adopted our little Winnie…

We adopted our little Winnie earlier this month. Was a little nervous when we started the process but Lost Paws were so helpful and reassuring. We received regular updates and photos while we waited for her to arrive. Any questions or queries I’ve had have been answered with care. After care has been amazing.

2 August 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely wonderful experience…

Absolutely wonderful experience adopting my lovely Jilly via Lost Paws. So quick to respond, very informative and super friendly throughout.
Incredibly organised process for the actual journey over to the UK, I knew exactly what was happening every step of the way, despite the team having to deal with new regulations for that trip.
I have been very fortunate not to need to make use of the support available post-adoption as Jilly has been an absolute breeze. Having said that, I do know I can reach out at any time for help and advice. I would definitely adopt another dog from Lost Paws in the future!

5 July 2026
Unprompted review
Rated 5 out of 5 stars

Can't recommend enough

We adopted our little boy who arrived from Cyprus in July. The organisation couldn't be better or more professional. Most of all they really care.

From the moment we first made contact with them to their aftercare, the steam have always been there for us.

When we said yes to our Cody (who was copper) we received regular updates and videos and it felt as if we knew him before he even arrived and at the time of travel Lost Paws kept us completely up to date with timings and progress etc. and everything ran smoothly. Maybe even more importantly is the aftercare we have received. They check to see how Cody is doing and if there are any issues and really care.

Lost Paws have given me such a wonderful gift and I can't recommend them enough.

This review is written with the most perfect little boy asleep on my lap enjoying life and without Lost Paws he wouldn't have it.

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic team & rescue who go above and beyond

This is the second time I have rehomed a dog from Lost Paws. From the start of the process, the team are supportive, honest, provide excellent and informed advice, and above all, they have the dogs best interests at heart.
Communication is great and understanding the process and how everything works is really clearly explained.
After care is great and very responsive too.
I wouldn’t hesitate to recommend using Lost Paws. Fantastic team who go above and beyond.

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Thorough and informative - thank you for our beautiful boy.

We are so lucky to have adopted our beautiful boy this August thanks to Lost Paws. The whole process of adoption was thorough yet smooth. We had a virtual and in person home check, the communication has always been excellent and any queries answered promptly. The volunteers at the shelter in Cyprus sent regular photo and video updates, and the description of Bowie’s character was spot on so we knew what his character was like. Really important considering we hadn’t met him. We are still in regular communication with Lost Paws as they keep in touch to ensure everything is going well. I wouldn’t hesitate to recommend Lost Paws if you are considering adopting a rescue dog.

2 August 2026
Unprompted review
Rated 5 out of 5 stars

Amazing adoption experience

Had a great experience adopting through Lost Paws, they were in touch the whole way keeping us updated on our pup. There was a thorough check beforehand giving you confidence they made sure who were adopting the dogs were providing a good home. The collection was also well organised and kept updated the whole way. Everyone we dealt with was very friendly and helpful. The aftercare has been great as well always happy to answer questions whilst also requesting updates to make sure both us and Tilly are doing ok.

Couldn’t recommend them more.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Lost Paws have been brilliant

Lost Paws have been brilliant. The process from beginning to end was really smooth. All of the staff have been really helpful providing regular updates and post adoption check ins. They helped us feel extremely supported in the adoption process, especially during the physical transit. All descriptions provided pre adoption about the dog have been accurate and they worked hard to socialise dogs and expose them to different experience prior to arrival. Would absolutely recommend Lost Paws to everyone!

6 July 2026
Unprompted review
Rated 5 out of 5 stars

The support and advice that we were…

The support and advice that we were offered from the start of the process right up until collecting our new fur baby has been exceptional. Even though we have her at home now the support continues. I am blown away with how good the whole experience has been.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Purrfect

We got our lovely girl from Lost Paws and the whole service was incredible. Lots of communication and they were happy to answer all of our questions.
The process was great and I appreciate how they check everything to make sure their dogs are going to the right safe home for them.
They were very accurate with the descriptions of there dogs, which allowed us to pick the right one for us and our lifestyle.
Our girl was with a foster before we got her and they regularly sent updates and pictures which we loved. Highly recommend.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Really happy

We adopted Bonita (now Bonnie ) on 10 May. We were really happy with Lost paws and how straightforward the process was. We know lost paws are there for ongoing support, which is reassuring as it will take time for her to fully settle in the UK and a different way of life . But she’s already making great progress. We are so happy with our beautiful Bonnie, we are confident she will be the most wonderful dog !

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Rehoming a dog we’ve never met was a… whirlwind we’ll never regret

Rehoming a dog we’ve never met was a real risk for us but Lost Paws were just brilliant. They gave me full confidence that they choose the right home for the dog and we were subject to questioning and scrutiny (very kindly) and rightly so. Their updates, pictures and videos ensured that we got to know more about our chosen dog before he arrived in the UK. He’s now here and is just perfect! Exactly as described and he’s settled into our family with ease. For anyone dubious about this route to rehoming, don’t be. I totally recommend and will not hesitate in rehoming through Lost Paws again. Thank you for our boy 🐾🐾

19 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Rescue

We have adopted 2 dogs from Lost Paws within the last 9 months, which must show how impressed we are with this dog rescue. From the first enquiry to receiving ours pups, this has been the most amazing experience. You receive regular updates of how your dog is doing. The advice they give you is really informative. On flight day, you are given regular updates on each stage of the journey, which is really reassuring. Best of all our 2 adoptive dogs are perfect. I would definitely recommend Lost Paws 🐾 😍

6 May 2026
Unprompted review
Rated 5 out of 5 stars

A fantastic organisation

From the processing of the application to bringing our gorgeous puppy home, I can only praise Lost Paws.
Communication has been amazing with almost daily videos of our growing puppy from allocation to her flying over at 16 weeks of age. During her day of transport we were kept fully up to date how the trip was going.
Our puppy has been vet checked, chipped, vaccinated and had worm and flea treatments. We have been provided with advice on looking after our puppy and ongoing support.

14 May 2026
Unprompted review

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