loststock.comReviews 

456
TrustScore 2 out of 5

2.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

My biggest regret about Lock stock was not donating the money straight to charity. The clothes were terrible, I actually feel bad for all the charity shos that will get stuck with these cast offs . I... See more

Rated 4 out of 5 stars

I loved the idea and the concept around this. Supporting a family in need and reducing landfill aswell as getting some items. Reading the reviews I’m not sure what some of these virgins were e... See more

Company replied

Rated 2 out of 5 stars

I received some basic items, not what was promised in terms of style or value. I swapped one of my items with another customer but it's all still underwhelming. The way they've treated people ov... See more

Company replied

Rated 5 out of 5 stars

Great experience all round. I had three bags in total from Lost Stock. The first two were pre-orders so naturally took a while to arrive (it clearly stated they were pre-orders when I ordered!), my fi... See more

Company replied

Company details

  1. Clothing Shop

Written by the company

Initiative to help garment workers impacted by Covid. Lost Stock allows shoppers to buy a mystery box of clothes cancelled by leading brands and retailers. For every box bought a garment worker and her family for a week through the Bangladeshi NGO, Sajida Foundation. This initiative was set up in May 2020 in response to $2bn of clothes being cancelled by leading brands with no payments being made to factories. In 7 months 125,000 boxes were sold, surpassing the initial target of 10,000. To do this a new global supply chain was built during a pandemic from scratch.


Contact info

2.2

Poor

TrustScore 2 out of 5

456 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.2

All reviews

(456)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good quality

I was satisfied with the amount and quality of the clothes.
There was a long waiting time for the deliver but that's understandable given the world is going through a pandemic.
Nice initiative and good value for money.

5 February 2021
Unprompted review
loststock.com logo

Reply from loststock.com

Thanks so much for your support.

You can view our full report on the project in our Impact Report - https://loststock.com/blogs/news/the-impact-of-lost-stock

Regards,

Team Lost Stock

Rated 5 out of 5 stars

Good quality

I’m happy with my box, got some good quality shirts although it could be a bit more versatile. And it’s great to know this purchase helped somebody survive the pandemic.

5 February 2021
Unprompted review
loststock.com logo

Reply from loststock.com

Lovely that you have shared your positive experience of Lost Stock with us.

You can view our full report on the project in our Impact Report - https://loststock.com/blogs/news/the-impact-of-lost-stock

Regards,

Team Lost Stock

Rated 5 out of 5 stars

Really happy with my box :)

I was really happy with my box, the clothes fitted well and were of a good quality. Great value for money, and a great cause. I was fully informed throughout regarding the stage of my order, and the customer service team were really helpful and responsive when I needed to change my address.

5 February 2021
Unprompted review
loststock.com logo

Reply from loststock.com

Lovely that you have shared your positive experience of Lost Stock with us.

You can view our full report on the project in our Impact Report - https://loststock.com/blogs/news/the-impact-of-lost-stock

Regards,

Team Lost Stock

Rated 5 out of 5 stars

Great idea. Great initiative

Ordered from LostStock a little while ago and was very happy with the items received. Great idea, and great initiative.

5 February 2021
Unprompted review
loststock.com logo

Reply from loststock.com

Thanks so much for your support.

You can view our full report on the project in our Impact Report - https://loststock.com/blogs/news/the-impact-of-lost-stock

Regards,

Team Lost Stock

Rated 5 out of 5 stars

Awesome clothes!

Really simple experience. I loved the clothes that I received. Great value for money. I’d do it again !

5 February 2021
Unprompted review
loststock.com logo

Reply from loststock.com

Great to hear you loved your items Eddie!

You can view our full report on the project in our Impact Report - https://loststock.com/blogs/news/the-impact-of-lost-stock

Regards,

Team Lost Stock

Rated 5 out of 5 stars

Excellent products and service

I was delighted with my Lost Stock box and thought it was a great concept!

5 February 2021
Unprompted review
loststock.com logo

Reply from loststock.com

Great to hear you loved your items!

You can view our full report on the project in our Impact Report - https://loststock.com/blogs/news/the-impact-of-lost-stock

Regards,

Team Lost Stock

Rated 5 out of 5 stars

Great Idea!

Great idea and all for a good cause! Thank you lockstock!

5 February 2021
Unprompted review
loststock.com logo

Reply from loststock.com

Thanks so much for your support.

You can view our full report on the project in our Impact Report - https://loststock.com/blogs/news/the-impact-of-lost-stock

Regards,

Team Lost Stock

Rated 5 out of 5 stars

Excellent initiative good cause

Great idea to support factory workers effected by coronavirus!

5 February 2021
Unprompted review
loststock.com logo

Reply from loststock.com

You can view our full report on the project in our Impact Report - https://loststock.com/blogs/news/the-impact-of-lost-stock

Regards,

Team Lost Stock

Rated 5 out of 5 stars

What a brilliant initiative

What a brilliant initiative. The clothes varied from "everyday wear" to "maybe not for me - but for someone", and the point was helping workers of unimaginable poverty over the world slump in trade - charity AND a lucky dip! Thank you, LostStock!

4 February 2021
Unprompted review
loststock.com logo

Reply from loststock.com

Thanks so much for your support!

You can view our full report on the project in our Impact Report - https://loststock.com/blogs/news/the-impact-of-lost-stock

Regards,

Team Lost Stock

Rated 5 out of 5 stars

Excellent

Very happy with the clothes and delighted to be able to support such a worthwhile cause.

Inspiring to see the lost stock team taking proactive steps to help other people during the pandemic. Fantastic initiative!

4 February 2021
Unprompted review
loststock.com logo

Reply from loststock.com

So glad to hear you liked your items Kevin!

You can view our full report on the project in our Impact Report - https://loststock.com/blogs/news/the-impact-of-lost-stock

Regards,

Team Lost Stock

Rated 5 out of 5 stars

Really great initiative and products :)

A really great initiative and reaction to what the big fashion houses did to the workers in Bangladesh and other poor clothes producing countries. The box we recieved had a good selection of quality clothes, my girlfriend was really happy with them. All the better while helping a good cause in the SAJIDA Foundation. Thanks Loststock keep up the good work!!

4 February 2021
Unprompted review
loststock.com logo

Reply from loststock.com

Thanks so much for your review and glad to hear the items were a success!

You can view our full report on the project in our Impact Report - https://loststock.com/blogs/news/the-impact-of-lost-stock

Regards,

Team Lost Stock

Rated 5 out of 5 stars

Thanks Lost Stock

I was more than happy with the items I received through Lost Stock and considering the circumstances believe they have done a good job! Of course they are areas in which it could have been improved but considering this was done during a global pandemic I am more than happy with the service. I understand this wasn’t everyone’s experience and can only speak from my own personal dealings.

4 February 2021
Unprompted review
loststock.com logo

Reply from loststock.com

Thanks for sharing your Lost Stock experience!

You can view our full report on the project in our Impact Report - https://loststock.com/blogs/news/the-impact-of-lost-stock

Regards,

Team Lost Stock

Rated 5 out of 5 stars

I loved the concept of Lost Stock

I loved the concept of Lost Stock. Pot Luck clothes to be delivered in the future with a large part of the price going to makers left high and dry when the global supply chain collapsed.
I wasn’t expecting Gucci but was pleasantly surprised with the selection of high street items that arrived. Some I wouldn’t have thought to buy but liked none-the-less and others now go-to garments.
I went on to order two more parcels. They were like presents to my future self during lockdown!

4 February 2021
Unprompted review
loststock.com logo

Reply from loststock.com

Lovely to hear that some of your Lost Stock items are your go-to items in your wardrobe.

You can view our full report on the project in our Impact Report - https://loststock.com/blogs/news/the-impact-of-lost-stock

Regards,

Team Lost Stock

Rated 5 out of 5 stars

Recommended to family and friends

Lost Stock marries the concept of a surprise gift with a great cause. Three pieces of clothing for an affordable price is great... but you're also supporting struggling families during a time when need is high. My experience ordering from the USA was great and I was happy to recommend Lost Stock to family and friends.

4 February 2021
Unprompted review
loststock.com logo

Reply from loststock.com

Brilliant to hear that you loved the surprise element of Lost Stock, thanks for your support!

You can view our full report on the project in our Impact Report - https://loststock.com/blogs/news/the-impact-of-lost-stock

Regards,

Team Lost Stock

Rated 5 out of 5 stars

Genius idea!

I really loved the lucky dip aspect of this as well as knowing I was helping a good cause. I scored the much coveted giraffe dress into the bargain. What’s not to like - it’s a genius idea !

4 February 2021
Unprompted review
loststock.com logo

Reply from loststock.com

Brilliant to hear that you loved the surprise element of Lost Stock.

You can view our full report on the project in our Impact Report - https://loststock.com/blogs/news/the-impact-of-lost-stock

Regards,

Team Lost Stock

Rated 5 out of 5 stars

Great idea

Great idea in difficult times. Interesting and well executed concept.

4 February 2021
Unprompted review
loststock.com logo

Reply from loststock.com

Thanks so much for your support.

You can view our full report on the project in our Impact Report - https://loststock.com/blogs/news/the-impact-of-lost-stock

Regards,

Team Lost Stock

Rated 5 out of 5 stars

5 Star Cause - 5 Star Delivery

Clothes were a perfect fit and exactly what I’d hoped for. Speedy delivery and all supporting a great cause.

4 February 2021
Unprompted review
loststock.com logo

Reply from loststock.com

So glad to hear you were happy with your order.

You can view our full report on the project in our Impact Report - https://loststock.com/blogs/news/the-impact-of-lost-stock

Regards,

Team Lost Stock

Rated 5 out of 5 stars

Excellent idea well executed

Ordered my box and was very grateful for the offerings inside but more delighted to have supported a great cause trying to save lives and redistribute lost stock.

I'm kind of taken aback by the negative reviews when people knew they were entering a clothes raffle aimed at saving families from ruin.

I returned to buy a box that would donate the clothes to the homeless so if there is such a concern as to what you may receive, focus on giving and stop complaining.

4 February 2021
Unprompted review
loststock.com logo

Reply from loststock.com

Thanks for your support. Brilliant that you chose to donate a box too!

You can view our full report on the project in our Impact Report - https://loststock.com/blogs/news/the-impact-of-lost-stock

Regards,

Team Lost Stock

Rated 5 out of 5 stars

Great idea. Positive experience

I'm not sure why there are so many negative reviews. This innovative and ethical company set out to do something really positive in the crazy world we live in. The clothes were good quality, and I was happy to wait for the delivery however long it took, because they were doing their absolute best to make things work in a broken system.

4 February 2021
Unprompted review
loststock.com logo

Reply from loststock.com

Thanks so much for your support Donnie.

You can view our full report on the project in our Impact Report - https://loststock.com/blogs/news/the-impact-of-lost-stock

Regards,

Team Lost Stock

Rated 5 out of 5 stars

Ordered my package and had it delivered…

Ordered my package and had it delivered to Australia. Communication was good when I had to change addresses. Parcel was slower than expected time frames but the company where open and honest about this and well it's covid... Everything is slower. Not their fault the postal service couldn't cope! Clothes were of good quality, not to my taste but that's the exciting gamble!

4 February 2021
Unprompted review
loststock.com logo

Reply from loststock.com

Apologies for the slower than expected delivery of your Lost Stock order.

You can view our full report on the project in our Impact Report - https://loststock.com/blogs/news/the-impact-of-lost-stock

Regards,

Team Lost Stock

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look