Lotto Social logo
Visit website

Lotto Social Reviews 17,852

•
TrustScore 4 out of 5

4.1

Lottery shop
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,829 reviews, reviewers had a great experience with this company. Customers are generally happy with the user experience, finding the platform easy to set up, use, and navigate, which makes playing games enjoyable and straightforward. Many appreciate the variety of fun and engaging games available, with some highlighting the vibrant visuals and smooth mechanics that offer top-tier entertainment. People also enjoy the convenience of playing on their phones without needing to download games, saving device memory. However, some people were dissatisfied with payment processes, reporting issues such as unexpected charges, difficulty withdrawing winnings, and problems with credit not being convertible to cash. Additionally, a few other people also felt that the app needs work, citing constant crashes, glitches, and freezing issues that hinder the user experience.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, often praising the ease of use and navigation,... See more

Payment

Users describe negative interactions with payment, frequently reporting unexpected charges and difficulty... See more

Website

Customers consistently note ambiguous experiences with the website, with some finding it user-friendly and... See more

Product

People report positive experiences with the product, finding it amazing and beautiful, with good apps, games,... See more

Application

Clients share ambiguous opinions on the app, with some reviewers praising it as a great way to play the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It a very good gambling site whit a good game the payment not immediate but guaranted

Rated 4 out of 5 stars

App is great when it's working properly. Great prizes to be won and great games to play. Lots of deals/special offers to be had.

Rated 4 out of 5 stars

The only experience that makes me feel great is when I win and to be honest that isn't a lot recently

Rated 4 out of 5 stars

It's a lot more exciting than the other website! Easy to use and lots of temptation.

Company replied

Company details

  1. Lottery shop
  2. Gambling Service
  3. Gaming services
  4. Software company

Written by the company

Lotto Social is a leading lottery syndicate management service that has been serving the UK for over 15 years. In that time, we have grown to serve over three million members, making us the number one choice for those looking to increase their chances of winning big. With Lotto Social, you'll have more chances to win in all your favorite lotteries, including Lotto, EuroMillions, Powerball, MegaMillions and more. Our Win More Promise ensures that our members win more often than they would if they played alone, and with our ready-made lottery syndicates, we take care of all the hard work for you. You'll never have to pay more for your lottery entries again. In addition to offering more chances to win big in the lotteries, Lotto Social also offers free skill games where you can play for fun and win real cash. This is all included at no extra cost to you, making Lotto Social the complete package for anyone looking to increase their chances of winning. With over 15 years of experience and over three million members served, Lotto Social is a proven winner. Join us today and start grabbing more chances to win big in all your favorite lotteries. Our Win More Promise and free skill games make Lotto Social the smart choice for anyone looking to win more, for less.

Contact info

4.1

Great

TrustScore 4 out of 5

18k reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I joined to play the lotto

I joined to play the lotto, but you get free games as well which I love to play. You can cancel or pause your syndicates which is helpful. You can also receive free points or credit when playing the games. its a good lotto website

19 May 2026
Unprompted review
Rated 1 out of 5 stars

I think is a scam

I think is a scam. Superenalotto is Italian game and if you don’t have Italian bank account Italian fiscal code u can’t play. I have account on sisal.it one of official website and I can’t play because I’m abroad and my credit cards are not Italian. So pay attention guys to play ONLY on OFFICIAL SITE.

19 May 2026
Unprompted review
Lotto Social logo

Reply from Lotto Social

Hello, thank you for your feedback 😊

We’d like to clarify that Lotto Social is not pretending to be the official Italian SuperEnalotto website or operator. Lotto Social is an independent platform that allows users to participate in international lottery syndicates and games through its own service model 🎟️🍀

Different lottery operators and countries may have their own local requirements regarding residency, fiscal codes, or payment methods when using their official national platforms. This does not mean that other licensed or independent lottery services are automatically illegitimate.

Lotto Social is operated by Hatchster Limited, and company information is publicly available on the website, including within the Privacy Policy and Terms & Conditions 👍

We appreciate you sharing your concerns and understand the importance of users always checking they are comfortable with how a platform operates before participating.

Alex

Rated 3 out of 5 stars

I entered to play for 49p

I entered to play for 49p, then found you had taken another £6.50. I dont know what I got for that. It was not credited to my account. I tried cancelling through you site but couldn't see where/how to do it. I used the phone number and hope I get a refund and everything is cancelled.

16 May 2026
Unprompted review
Rated 1 out of 5 stars

Horrible

Horrible. Took out money 4 times £6.50 and I don't even know what for? I am not interested in such expensive lottery tickets, especially not per month. I prefer to pay per time I play and not getting auto-enrolled and suddenly paying for something I didn't want to buy. Went immediately when my bank contacted me about those flagged up payments and wrote to them I didn't make some of them. Called up my bank and put a temporary block on anything lottosocial while claiming money back. I didn't want any tickets for £6.50. They took out £26 in total (still pending, so no action can be taken now) and I now need to claim and dispute this all back which is very distressing and annoying. The hotline is just as automated as the chat service which linked me to an agent who wasn't named nor helpful... . No real person to take responsibility to talk to about having taken out the money or still intending to do so in the future while the person doesn't even understand or know where the payments of £6.50 each should stem from?

17 May 2026
Unprompted review
Lotto Social logo

Reply from Lotto Social

Hello, thank you for taking the time to share your experience 😊

We’re really sorry to hear how stressful and upsetting this situation has been for you. We completely understand your concerns, especially when unexpected payments are involved.

We’d like to clarify that charges such as the £6.50 payments are usually linked to syndicates or ongoing entries selected during checkout, where the pricing and participation details are shown before confirmation 🎟️🍀 These are designed to provide continued access to lottery entries and more chances to win.

That said, we understand that this may not have been your intention, and we’re sorry if this was not clear enough during the sign-up process.

We also appreciate your feedback regarding support. Alongside our digital assistant, we do have live agents available, and we’re sorry if the assistance you received did not meet expectations.

Please respond to our information request so we can review your account in detail, clarify where the charges came from, ensure any active participation is stopped, and assist further with your concerns 👍

We genuinely want to help resolve this for you.

BR,
Alex

Rated 1 out of 5 stars

Scammers

Scammers. They declined my cash withdrawal without explanation, and the "Need Help?" button doesn't work. They're taking more money from my account every week than I signed up for, and I can't see any way to unsubscribe/unsyndicated. .. Steer clear of /app.lottosocial/. P.S. Interestingly, they paid out the £10 welcome bonus without any problems. Beware of these scammers!

15 May 2026
Unprompted review
Lotto Social logo

Reply from Lotto Social

Hello Tomasz, thank you for your feedback 😊

We’re really sorry to hear about your experience and understand how frustrating this situation must feel.

We’d like to clarify that withdrawals can sometimes be delayed or declined if additional verification or account checks are required before funds can be released. These checks are in place to help protect accounts and ensure fair play for all users 👍

Regarding subscriptions and syndicates, the ongoing costs and participation details are shown during checkout before confirmation. These entries are designed to provide continued access to syndicates and more chances to win 🎟️🍀

We’re also sorry to hear that the support button did not work correctly for you, as that is certainly not the experience we want users to have.

Please respond to our information request so we can review your account, clarify the withdrawal status and charges, and help ensure any active subscriptions are properly managed or cancelled 👍

We’re here to help resolve this for you.

Alex

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look