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Lotus Remit Reviews 3

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TrustScore 3.5 out of 5

3.4

Money transfer service
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Company details

  1. Money transfer service

Written by the company

Lotus Group Ent Sdn Bhd is an international remittance company established in Malaysia in 2007. We have now expanded our presence to 13 locations across Malaysia, ensuring easy access to our seamless services for our valued customers, apart from online and app.

Contact info

3.4

Average

TrustScore 3.5 out of 5

3 reviews

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Rated 5 out of 5 stars

Transfer money

My experience is good using Lotus Money exchange online platform. Without any hustle, i was able to transfer money to my account. I noticed some to conversion rates are not attractive to compare with your compotators, looking forward for improvement.

2 November 2025
Unprompted review
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Reply from Lotus Remit

Dear Valued Customer,

Thank you for sharing your feedback and for choosing Lotus Remit for your transfers. We are pleased to know that you have consistently had a smooth experience using our online platform.

We appreciate your comment regarding exchange rates. Our rates are updated regularly based on real-time market conditions, and we always strive to offer competitive and transparent pricing to our customers.

However, exchange rates can vary at different times due to market fluctuations, which can occasionally move more rapidly than expected.

Your feedback is important to us, and we will continue working to enhance our offerings to ensure you receive the best possible value and service.

Rated 3 out of 5 stars

I have always had a good experience… except today.

I have always had a good experience doing transfers via Lotus Remit except for today when I needed funds in India urgently. It is a working day in India on 1st Nov 2025 except for Karnataka and Uttrakhand. Still have not received funds in my account in Delhi/Noida bank when most of the times it is credited on same day.

1 November 2025
Unprompted review
Lotus Remit logo

Reply from Lotus Remit

Dear Valued Customer,

Thank you for taking the time to share your feedback and for being a long standing user of Lotus Remit. We truly appreciate your trust in our services.

We are very sorry to hear about the delay you experienced with your recent transfer. While our transactions are usually credited on a quickly basis, this particular delay occurred due to an unexpected technical issue on the beneficiary bank’s end. Our team was actively monitoring the situation, but unfortunately, it caused an additional processing time than usual.

Please be assured that this is not reflective of our standard service, and we understand how important timely transfers are especially when funds are needed urgently. We sincerely apologize for the inconvenience caused.

Thank you for your patience and understanding. We remain committed to providing you with a smooth and reliable remittance experience.

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