I have been with Lotus for over a year and can only say positive things. Each time I have ordered, the process has been swift, emails received each time updating me with the process and then a dispatc... See more
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Review summary
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Reviews shaping this summary
Excellent service from Lotus. I have only a positive experience to give. Quick response and prompt delivery. Had a problem once when the postal service let me down but Lotus was quick to replace and g... See more
I came across Lotus Weight Loss on a price comparison site. Was concerned after reading some reviews. But I can honestly say, I've got nothing but good to say about the company. I completed the onl... See more
I cannot fault Lotus - they have been amazing since I first heard about them. They were highly efficient in responding to my initial contact and delivered my order within two days. Their app is fabulo... See more
Company details
Written by the company
DEAR CUSTOMER, PLEASE VISIT OUR MAIN PROFILE ON FEEFO.COM FOR ALL OUR VERIFIED CUSTOMER REVIEWS. WHILE WE HAVE CLAIMED OUR TRUST PILOT PROFILE, WE DO NOT ACTIVELY USE TRUST PILOT TO COLLECT THE BULK OF OUR REVIEWS. THAT IS WHY YOU MAY NOT SEE MANY RECENT REVIEWS ON THIS TRUST PILOT PAGE. THANKS FOR YOUR UNDERSTANDING! YOU CAN VISIT THE LINK BELOW: https://www.feefo.com/en-GB/reviews/lotus-weight-loss-clinic-digiderm-ltd Lotus Weight Loss Clinic is a CQC-regulated, expert-led clinic providing safe, effective, and clinically proven weight loss treatments to patients across the UK. All medications are dispensed by our GPhC-registered pharmacy and delivered via free next-day tracked delivery in discreet, insulated packaging. We welcome both new patients exploring weight loss treatments for the first time and those already on a treatment plan who are looking to switch to a better-value provider. Our clinic supports a wide range of patients with personalised care and flexible treatment options. For those seeking long-term support, we offer maintenance solutions that allow eligible patients to stay on the same dose each month to help maintain a healthy weight. There are no subscriptions required—you order only when needed. You can choose to order one month at a time or take advantage of our two-month supply, which offers a 5% discount and added convenience. Reordering is quick and hassle-free. Our one-click reorder button means you don’t have to waste time filling out forms for every order, making it easy to stay on track with your treatment. To ensure safe and continuous care, we ask customers to upload proof of a previous prescription or supply from their current provider. This helps us maintain appropriate dosing and continuity in your treatment plan. All Lotus customers gain free access to our exclusive Wellness Hub, which includes GLP-1 meal plans, home workouts designed by personal trainers, and expert advice to help you get the best results from your treatment. You’ll also be invited to join the Lotus Loyalty Programme, where you can earn points for purchases, referrals, engaging with our insights and social media, and more. These points can be converted into real savings on future orders. Our minimum BMI to start treatment is 19, and our maintenance programme is also available for those with a BMI of 19 or above. There are no time limits—you can continue treatment for as long as it’s suitable for your health goals.
Contact info
14 Museum Place, CF10 3BH, Cardiff, United Kingdom
- 029 2271 5140
- support@lotusweightloss.co.uk
- lotusweightloss.co.uk
4.0
Great
193 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Great service
Have consistently had a great service. Quick delivery and good support when needed
29 July 2026
Unprompted review
Never had any issues and a quick…
Never had any issues and a quick turnaround between ordering and receiving the weight loss injections. Nearly at target weight.
29 July 2026
Unprompted review
Do not bother!
Do not bother!
I ordered a pen 2 weeks ago - it was sent, no pen in the box, box was opened!
I have been in contact with lotus, explained the situation. It’s taken them 2 weeks to investigate. However they’ve now told me there is nothing they can do about it.
Absolutely disgusting, I’m money down and without a pen!!!!!
I will be taking this further, this is totally unacceptable!
29 July 2026
Unprompted review
Reply from Lotus Weight Loss Clinic (MAIN REVIEWS AT FEEFO.COM)
We're very sorry to hear about your experience, and we completely understand how upsetting it must have been to receive your delivery and believe that your medication was missing.
We appreciate how frustrating the outcome of our investigation has been for you. Every report of missing medication is taken extremely seriously, and we carried out a thorough investigation with both our dispensing pharmacy and delivery partner before reaching our decision. Unfortunately, based on the information available to us, we were unable to find evidence that the medication was missing before delivery.
We understand this is not the outcome you were hoping for, and we're genuinely sorry for the frustration and disappointment this has caused. If you have any additional information that you feel may help, please do get back in touch and we'll be happy to review it.
I decided to switch to Lotus and made…
I decided to switch to Lotus and made my order yesterday morning, sent over all the relevant photos/documentatation, my order was approved and dispatched yesterday and I recieved my medication this morning. It was well packaged and came with a sharps bin, 2 packs of needles and a box of 100 wipes. They also give you loyalty credit which can be used against your next order or saved up. Im very impressed.
28 July 2026
Unprompted review
Good prices
Good prices, efficient service and loyalty discounts - What more could you want
28 July 2026
Unprompted review
Lotus has been fantastic
Lotus has been fantastic. I have been on weight loss medication for approximately 6 months now and the changes I’ve seen and felt have been incredible. On top of this the support that the clinicians offer through the app is 5 star. Any new symptoms or anything that you’re ever unsure of, they offer the upmost support.
29 July 2026
Unprompted review
I have been using lotus for over 13…
I have been using lotus for over 13 month fast reliable service and continued support though out my journey highly recommend
28 July 2026
Unprompted review
Fabulous!
I came across Lotus Weight Loss on a price comparison site. Was concerned after reading some reviews. But I can honestly say, I've got nothing but good to say about the company. I completed the online application, provided the evidence needed. Received emails keeping me updated. Ordered on Saturday, received on Tuesday.
28 July 2026
Unprompted review
RED FLAG Beware
Lotus offered WeGovy 25mg tablets ahead of their release, but did not state this was pre-order like other providers, nor did they mention they expected waiting time for this. Instead their ordering system claimed my order was being reviewed. Their customer service only operates Mon-Fri so this added to the delay in getting a clear response from them. They admitted they have let me down but refused to offer anything by way of apology. This tells me they do not really care about their customers, nor do they take responsibility for their mistakes. This is a RED FLAG for anyone wanting to use their services.
28 July 2026
Unprompted review
Reply from Lotus Weight Loss Clinic (MAIN REVIEWS AT FEEFO.COM)
We're sorry to hear that you were disappointed with your experience.
We understand how frustrating it is when you're expecting to start treatment and there is a delay. Our intention was to communicate that these tablets were available to pre-order ahead of their release, with dispatch expected once stock became available. We're sorry if this wasn't clear in your experience.
We also appreciate your feedback regarding our communication and the outcome of your enquiry. While we always aim to be fair and transparent, we're sorry that you were left feeling let down.
We value all customer feedback, and comments like yours help us review both our communication and our processes.
AVOID!!
AVOID!!
I had a very disappointing experience with Lotus.
I purchased my first 2.5 mg pen from them for over £100. When it arrived, it was faulty. As soon as I attached the needle, the pen jammed and could not be pressed to administer the injection. The medication chamber also started leaking.
I contacted Lotus expecting them to resolve the issue, but instead they referred me to the manufacturer, Eli Lilly. After answering their questions over the phone, I later received an email stating that they had found no manufacturing fault and would therefore not be replacing or refunding the pen.
I then went back to Lotus, but they told me that because the manufacturer had not accepted responsibility, they would not offer a refund or replacement either.
As a result, I have been left over £100 out of pocket with a pen that was unusable from the start. I am now taking the matter further by contacting Trading Standards and exploring my other consumer rights.
This is my personal experience, and based on it, I would not recommend purchasing from Lotus.
27 July 2026
Unprompted review
Reply from Lotus Weight Loss Clinic (MAIN REVIEWS AT FEEFO.COM)
We're very sorry to hear about your experience and appreciate you taking the time to share your feedback.
We completely understand how disappointing and frustrating it is when you're unable to use your medication as expected, particularly when you're looking forward to starting treatment.
Whenever a patient reports a suspected faulty pen, we work alongside the manufacturer, as they are responsible for investigating potential product defects. We appreciate that the outcome of this process wasn't the one you had hoped for, and we're sorry for the frustration this has caused.
We'd really like the opportunity to review your case once more to ensure we've explored every possible option. If you're happy to do so, please contact our support team with your order details and we'll ask a member of our management team to take another look.
Thank you again for your feedback. We genuinely value hearing from our patients, and we're sorry that your first experience with Lotus did not meet your expectations.
I waited 5 days for them to approve my…
I waited 5 days for them to approve my order, I had to contact them multiple times in those 5 days.
They finally approved it 48 hours before my next dose was due, only for them to email me at 11pm on the Wednesday night (my dose was due first thing Friday) to cancel my order.
They claimed I used the welcome discount twice (I have a new email address so hadn’t even noticed I had done this!)
They have left me with no medication less than 24 hours before my next dose is due purely because they weren’t happy with the price I had purchased for.
23 July 2026
Unprompted review
Reply from Lotus Weight Loss Clinic (MAIN REVIEWS AT FEEFO.COM)
Thank you for sharing your feedback. We’re genuinely sorry to hear how frustrating this experience has been, especially with your next dose approaching and the uncertainty around your order.
We completely understand that receiving a cancellation so close to your expected treatment date was disappointing. The reason for the cancellation was not related to the price of your order, but because our checks identified that a welcome discount had previously been used. Our welcome offers are intended for new customers only, and we apply these checks to ensure the promotion is available fairly to everyone.
Additionally, for patient safety, it’s important that all treatment history and clinical records are kept together under a single account. This allows our clinical team to have a complete view of your treatment journey and ensures any future prescriptions are reviewed safely and appropriately.
We appreciate that the timing and communication could have been better, and we’re sorry for the inconvenience this caused. We would welcome the opportunity to review your specific case and see if there is anything further we can do to assist.
Selling items they don't have in stock
Purchased medication then found out they won't have it in stock for another 2 weeks. No notice of this while filling in the forms or making payment, only told once I emailed to chase where my order was.
16 July 2026
Unprompted review
Reply from Lotus Weight Loss Clinic (MAIN REVIEWS AT FEEFO.COM)
We're very sorry to hear that your experience left you feeling disappointed.
We completely understand how frustrating it is when you're waiting for your medication and the expected availability changes. Unfortunately, Wegovy Pill supply has been affected by manufacturer shortages, and availability has been unpredictable across the UK. Any estimated dates we shared were based on the latest information available to us at the time, but these could change at short notice due to circumstances outside of our control.
We're genuinely sorry for the frustration this caused and appreciate you taking the time to share your feedback. We wish you all the best with your continued weight loss journey.
Super quick and efficient
Super quick and efficient, they allow a very smooth delivery
3 July 2026
Unprompted review
Fantastic service
Fantastic service. Very fast (24 hrs start to delivery) good communication, well packaged with a box of wipes, extra needles, sharps box. Will definitely use again.
15 July 2026
Unprompted review
PLEASE BELIEVE THE REVIEWS
PLEASE BELIEVE THE REVIEWS! the customer service is awful! There is a reason they have the cheapest first deal on! I have been on this medication nearly 2 years and when I previously had an issue with another supplier they instantly sent another jab so I didn’t miss my next dose and dealt with the issue there end, lotus has blamed Royal Mail and won’t refund or send another jab which they absolutely can as Numan has done before so they are choosing not to so I may have to start from 2.5 after 2 years! They will reply to this blaming Royal Mail but that’s irrelevant they could still resend and deal with Royal Mail themselves like Numan did! Please avoid!!! I would recommend Numan, curely, bolt, but this is turning about to be dr franks all over again! IM EDITING THIS AFTER THE REPLY FROM LOTUS BELOW… THE MEDICATION HAS NOT YET BEEN PICKED UP BY ROYAL MAIL SO IT IS NOT IN THE CONTROL OF THEM YET AS IT STILL SAYS WAITING FOR COLLECTION AND I HAVE CONTACTED THE TEAM WHO BASICALLY SAID CANT DO ANYTHING BUT WAIT AND BY THEN THE 15mg will be no good to me as I will need to start my treatment from 2.5!!! Absolutely disgusting! I’ve been on this journey nearly 2 years for lotus to ruin the whole thing! AGAIN THEY ASKED US TO LOOK AT THE FEEFO REVIEWS LOOK AT THE 1star ones first and I promise they are the truth! I’ve never been so upset at how I’ve been treated
15 July 2026
Unprompted review
Reply from Lotus Weight Loss Clinic (MAIN REVIEWS AT FEEFO.COM)
Hi,
We're genuinely sorry to read about your experience and appreciate you taking the time to share your feedback.
We completely understand how concerning it is when a medication delivery doesn't arrive as expected, particularly when you're following a long-term treatment plan. We recognise how frustrating this situation has been for you.
While delivery issues are outside of our direct control once a parcel is with the courier, we never want our customers to feel unsupported. Each case is reviewed individually, taking into account both pharmacy regulations and the circumstances surrounding the order. This means our approach may differ from that of other providers.
We certainly don't want you to feel that your concerns haven't been taken seriously. If you're happy to contact us directly with your order details, we'll arrange for a senior member of our team to review your case again to ensure all available options have been considered.
We value all customer feedback and are continually reviewing both our processes and the support we provide to improve our service.
Terrible interaction and customer…
Terrible interaction and customer service to resolve app issues.
They were excellent last year but have succumbed to trying to reinvent the wheel.
More interested in new customers than helping the existing customer base who got them up and running in first place.
Awful culture now
8 July 2026
Unprompted review
Reply from Lotus Weight Loss Clinic (MAIN REVIEWS AT FEEFO.COM)
Hi,
Thank you for taking the time to share your feedback. We're very sorry to hear that your recent experience with our customer service has left you feeling this way, especially as you've been with us for some time.
It's particularly disappointing to read that you feel we've lost the level of service you previously provided. We value every customer, whether they've been with us for years or are just starting their journey, and it's never our intention for anyone to feel overlooked.
We understand how frustrating it is when you're seeking support and don't receive the experience you expected. Your comments have been shared with the relevant team, as feedback like this is invaluable in helping us improve both our service and the support we provide.
We'd welcome the opportunity to investigate what happened and see if we can put things right. If you're willing, please contact us directly with your details so a senior member of our team can review your experience.
Thank you again for your honest feedback.
seemed ok
seemed ok, but i had issue my post arriving over 4 days late in 26oC heat stuck in post office. the support wouldnt listen when i said i order 2 and half weeks in advance and state its fine for 30 days.. not paying attention my last dose will be on day 40ish - of course when i finally got the pen it was all wet and ice packs fully defrosted and never got a reply again from customer service... switching to someone else even though i was happy with them until now
22 June 2026
Unprompted review
Reply from Lotus Weight Loss Clinic (MAIN REVIEWS AT FEEFO.COM)
Hi Jason,
Thank you for your feedback. We're sorry to hear about your experience.
We completely understand how frustrating the delivery delay must have been, especially during the warm weather. While our packaging is designed to protect the medication in transit and the manufacturer's guidance states it can be kept below 30°C for up to 30 days, we appreciate your concern about how the delay affected your treatment schedule.
We're also sorry to hear you felt your concerns weren't fully addressed and that you didn't receive a follow-up from our team. That's not the level of service we aim to provide at Lotus.
If you're happy to, please contact us at support@lotusweightloss.com with your order details so we can review your case further.
We wish you all the best with your continued weight loss journey.
Great ordering and delivery experience delivery
Great ordering experience and delivery.
Always skeptical when ordering with a different ‘jab’ supplier. I’ve used many and not had any issues really.
But this latest one with lotus was brilliant. Ordered Saturday night and package (with free delivery) was here today.
Free sharps box, eight needles and a big box of ‘thingies’ to wipe the base of the jab. (I used to think it was to sanitise my belly before injecting) 🤩🤩
Ive already sent the referral code to a family member. Maybe I won’t be able to use it next time for me as the price does jump with these companies on next order. No loyalty really. But we’ll see.
But a very good experience with them.
7 July 2026
Unprompted review
Reply from Lotus Weight Loss Clinic (MAIN REVIEWS AT FEEFO.COM)
Thank you so much for your fantastic review!
We're delighted to hear you had such a great ordering and delivery experience with us, especially as we know trying a new provider can feel like a leap of faith. We're glad the free sharps bin, extra needles, and the "thingies" (alcohol wipes! 😄) were appreciated too!
Thank you as well for recommending us to your family member. We also offer a loyalty programme, so you'll earn points with every purchase that can be redeemed against future orders, helping to reduce the cost of your next order.
We really appreciate your support and look forward to continuing to support you on your journey.
10/10 customer service!
Second month ordering from Lotus. Will continue too. Ordered Friday, approved 10 mins later and then dispatched same day. Unfortunately, Royal Mail still hadn’t delivered this morning and was told it was probably lost. I emailed lotus and they initially said I should receive it but I called with concerns because of the temp and the guidance. They sorted it out and I’ve got another prescription being sorted to be sent. The team then called me back to confirm this with me too! Thanks so much if you see this!!!
6 July 2026
Unprompted review
Reply from Lotus Weight Loss Clinic (MAIN REVIEWS AT FEEFO.COM)
Hi Danielle,
Thank you so much for your wonderful review!
We're delighted to hear you've had such a positive experience with our team, and we really appreciate your continued trust in Lotus. We're glad we could help resolve the delivery issue and provide reassurance, especially with your concerns around the warm weather and your treatment schedule.
Thank you for recognising our team's efforts we'll be sure to pass your kind words on to them. We look forward to continuing to support you on your journey!
Awful customer service and worrying…
Awful customer service and worrying lack of knowledge of what they have supplied you.
I had a fault with a discharge pen and it took ages to get a reply from rebecca. After going backwards and forwards on email she palmed me off to the mounjaro help line.
The issue is that this is not what they prescribed or supplied me. This is a concerning as they have all my details. I am still out of pocket and no nearer getting the faulty pen replaced
5 July 2026
Unprompted review
Reply from Lotus Weight Loss Clinic (MAIN REVIEWS AT FEEFO.COM)
Hi Matt,
We’re sorry to read your review and understand how frustrating it must feel to experience a suspected issue with a medication pen, especially when you feel you have been left out of pocket and without a clear resolution.
Where a pen is believed to be faulty, the correct process is for the suspected device fault to be raised with the manufacturer, as they are responsible for investigating product quality concerns, device failures and potential batch issues. This is why you were directed to the relevant manufacturer support route.
That said, we’re sorry if the communication around this felt slow, unclear or as though you were being passed on without support. That is not how we want patients to feel, and we appreciate how concerning it must have been if you felt the advice given did not match the medication you had been supplied.
We’re sorry for the frustration caused and for the delay in responding to you.
James
Patient Care Team
Lotus Weight Loss Clinic
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