louis baron Reviews 

louis baron shop has some wonderful statement peace's had a settee and chair deliver on time no worry all went well, love it 10/10 mr mrs harris chriselhurst

Clear expertise in interior design.currently furnishing fifth house from Louis Baron. I would not shop elsewhere. The date shown extends back over 30 years The service and product has never failed to impress.

Visited on Saturday and unfortunately did not have a good experience, I had my disabled son in his wheelchair and my sister had her 3 month old in a pram. I approached a step to further access the shop and browse but was stopped by the lady who worked there and told “you wont fit through there”, I obviously could as I wouldn’t have tried, to me there looked like there was enough space. The lady then proceeded to say they don’t allow prams and pushchairs through as its been risk assessed and is dangerous…..I felt that if I had of tried to go further I would have been physically stopped. My opinion of the situation is that we were not welcome and she was worried my son would break something which he absolutely would not, he knows what a toy is and what isn’t. My sister carried on browsing and everything she looked at was told “we are not getting anymore as they don’t sell well”. We both felt very uncomfortable and it was obvious after having the door closed behind me that we were not welcome. As far as I’m concerned and as a health professional working in a hospital , if you risk assess something as being a danger to you or a colleague you correct it you do not discriminate against disabled people or new mums and decide to make your premise non inclusive to these groups. Businesses have an obligation - both legal and moral - to make as their premises as accessible as they can for those with disabilities. This can include everything from providing wheelchair access for visitors to making specific provisions for those who may require them. But despite the Equality Act placing a duty on shops to make reasonable adjustments to ensure their services are accessible, wheelchair users are still being denied, so it seems at Louis Baron in Chislehurst.

We attended in the hope of buying some R V Astley pieces we had seen online and having been informed by the company this shop was a stockist. The man in the store (who I assumed was the owner or manager) couldn’t have been less welcoming or helpful so we decided to order elsewhere. The shop did have some lovely items so it was a shame the customer service wasn’t what I would hope for. Maybe they were just hoping to close early or having an off day.

Louis Baron is a wonderful, independent, family run business in Chislehurst high street. If you are looking for something a little different then this is where you will find it! Beautiful furniture, mirrors and accessories spoil you for choice and the customer service is excellent, they are so knowledgeable and friendly. It may sound cliche but they really do go the extra mile for their customers!