The website is beautifully laid out and lets you know all about each individual scent. The waxs melt's smell amazing. each room in my home smells like heaven. The items are packaged great and i have n... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First time trying Lou Lous since my vendor who I've used for years and years shut down and I'm not disappointed. Decently priced and smells amazing. Scent throw lasted and I got plenty of comments by... See more
Company replied
Outstanding product, honestly the best in the business. Amazing selection of scents and product. Quick and efficient delivery and communication. Honestly so good and have recommended and made orders f... See more
Company replied
I haven't tried them before but I love them the smell last a really long time and they smell beautiful I will be recommending to my friends and buying again 😌
Company details
- #15 of 99 best companies in Candle shop
Written by the company
Welcome to Lou Lou’s Wax Melts, your destination for beautifully scented home and bath products. We offer a wide range of items including wax melts, room sprays, carpet fresheners, bath bombs, whipped soaps, and soap sponges. Our goal is to provide high quality products with long-lasting fragrances, excellent customer service, and great value for money. Every item is carefully crafted to bring beautiful scents into your home and relaxing moments to your self-care routine. At Lou Lou’s Wax Melts, we pride ourselves on quality, reliability, and competitive prices, ensuring every customer has a great experience with every order.
Contact info
138 Forest Road, co43xg, Colchester , United Kingdom
- 07802543125
- Info@loulouswaxmelts.co.uk
- loulouswaxmelts.co.uk
4.9
Excellent
269 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great scents .....easy website to…
Great scents .....easy website to navigate.....clear offers ...quick delivery xx
9 May 2026
Reply from Lou Lou's Wax Melts
Thank you so much for your lovely review Kim 💖 We’re so happy you found the website easy to use and the offers clear 😊 So glad you’re loving the scents and quick delivery too thank you for your support!
The melts are amazing
The melts are amazing, quick delivery, and smells wonderful, I will be ordering again
29 April 2026
Reply from Lou Lou's Wax Melts
Thank you so much for your lovely review Gemma 💖 We’re so happy you’re loving the melts and that your order arrived quickly! Thank you for your support we can’t wait to have you back for more scents soon 😊
Reply from Lou Lou's Wax Melts
Thanks so much for your lovely review Susan 💖 We’re so happy you’re loving the scents and that your order arrived quickly! Thank you for your support we can’t wait to have you back again soon 😊
Amazing product smells lush
30 April 2026
Reply from Lou Lou's Wax Melts
Thank you so much for your lovely review 🩷 We’re so happy you love the scents 😊 Thank you for your support!
Beautiful smells
Ordered these wax melts via a Facebook advert, they came really quickly and they smell absolutely Devine.
23 April 2026
Reply from Lou Lou's Wax Melts
Thank you so much for your order and lovely feedback 💖 We’re so glad they arrived quickly and that you’re loving the scents!
It really means a lot to us 🥰✨
Love, love, love these
Love, love loooove these pot shots wax melts, they smell amazing, and the smell last for ages, the ordering process is super smooth and items arrived safely and quickly.
Only one small issue, was given a discount code for my next order which sadly didn't work.
24 April 2026
Reply from Lou Lou's Wax Melts
Thank you so much for your amazing feedback 💖 we’re so happy you’re loving the scents and that everything arrived quickly and safely!
We’re really sorry about the issue with the discount code. Unfortunately, our codes can’t be used alongside other offers or discounts, so they won’t stack at checkout.
If you ever have any issues, please feel free to message us and we’ll always be happy to help 😊
Reply from Lou Lou's Wax Melts
Thank you so much, Lynn! We’re really pleased you’re loving the fragrance 😊
Reply from Lou Lou's Wax Melts
Thank you for your kind feedback, Lisa. We’re delighted to hear you’re enjoying the fragrance!
Great price..great smell packaged…
Great price..great smell packaged really well and quick delivery!!
3 April 2026
Reply from Lou Lou's Wax Melts
Thank you for your kind feedback, Jayne. We’re delighted to hear you were pleased with the price, fragrance, packaging, and delivery. We really appreciate your support!
They all smell amazing and I will…
They all smell amazing and I will definitely be ordering again soon
2 April 2026
Reply from Lou Lou's Wax Melts
Thank you for your kind feedback, Laura. We’re delighted to hear you love all the scents and look forward to your next order!
Reply from Lou Lou's Wax Melts
Thank you so much, Margaret! We’re so pleased you think they smell gorgeous that means a lot to us 😊
Reply from Lou Lou's Wax Melts
Thank you so much for your continued support, Michelle! We’re so happy to hear you love both the service and the wax 😊
Reply from Lou Lou's Wax Melts
Thank you so much for your lovely review, Carol! We’re really pleased to hear your order arrived quickly and that you’re enjoying the scents 😊
Love wax melts strong lasting smell…
Love wax melts strong lasting smell deffo be ordering more thank u x
26 March 2026
Reply from Lou Lou's Wax Melts
Hi Mcinally,
Thank you so much for your lovely 5⭐ review! We’re so happy to hear you’re enjoying the strong, long-lasting scents that’s exactly what we aim for 😊
We really appreciate your support and look forward to your next order!
Love,
Lou Lou’s Wax Melts 💗
Smells delicious, amazing scent throw
First time trying Lou Lous since my vendor who I've used for years and years shut down and I'm not disappointed. Decently priced and smells amazing. Scent throw lasted and I got plenty of comments by visitors saying how beautiful they smelt. I'll give Lou Lous 5 stars all day long the only thing I can say is it would have been nice for some free small sample pieces just to get a whiff and try over scents for future purchases but I understand not all vendors can do this. She still gets 5 stars and I'll definitely use her again ...love love love
24 March 2026
Reply from Lou Lou's Wax Melts
Hi Kayla,
Thank you so much for your amazing 5⭐ review it really means a lot to us! We’re so glad to hear you were happy with the scent throw and that your home was filled with beautiful fragrances (and even got compliments too! 😊).
We really appreciate your feedback about samples it’s something we completely agree with, and we’re pleased to say this is something we’ll soon be adding to orders so customers can try even more scents before purchasing.
Thank you again for your support, and we look forward to your next order!
Love,
Lou Lou’s Wax Melts 💗
Best wax melts EVER!!!
I’ve had many wax melts over the years from lots of different companies, I’ve got to say these are the absolute BEST, I only buy from small businesses and will definitely be buying from Lou Lou’s again very very soon
11 March 2026
Reply from Lou Lou's Wax Melts
Thank you so much, Joanne, for your amazing review🥰 . It truly means a lot to us that you choose to support small businesses, and we’re so happy to hear you think our melts are the best you’ve tried. Your support really does make a difference, and we can’t wait to have you back again very soon.
The website is beautifully laid out and…
The website is beautifully laid out and lets you know all about each individual scent. The waxs melt's smell amazing. each room in my home smells like heaven. The items are packaged great and i have never had a breakage or any issues. The mystery box's are a great way to try new scents without breaking the bank. the prices are so reasonable. i will be a returning customer for as long as the company sells.
21 March 2026
Unprompted review
Reply from Lou Lou's Wax Melts
Thank you so much, Chloe, for your lovely review 🥰. We’re so happy to hear you’re enjoying the scents and that your home smells amazing. It means a lot to know you love the packaging, prices, and our mystery boxes too. We really appreciate your support and look forward to sending you many more happy orders in the future.
Reply from Lou Lou's Wax Melts
Thank you so much for your lovely review, Zoe! We're really glad you’re happy with the scents and the quick delivery. We truly appreciate your support and hope you enjoy your order.
Reply from Lou Lou's Wax Melts
Thank you so much for your great review, Jake! We’re really glad you’re enjoying the wax melts and truly appreciate the recommendation.
My first order and I wasn’t…
My first order and I wasn’t disappointed my order will be ordering again as it the best wax melts iv ever received loved all the ones iv ordered so far but the dettol one is my favourite
26 February 2026
Reply from Lou Lou's Wax Melts
Thank you so much Carlene for your amazing review 💕
I’m so happy you loved your first order and that the melts hit the mark for you! Dettol is definitely a favourite for that fresh, just-cleaned smell 🥰
I really appreciate your support and can’t wait to see what scents you try next.
Lou x
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.