Ordered on 12th June sent out 22nd of June rang and they told me it was policy to leave untill last day unless you pay extra for express after ten days they have to send it total rubbish service and n... See more
Company replied
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This company must be a scam. Ordered beer on 14/6. Got an email confirmation and haven't heard since. Tried to call multiple days in the past. Once managed to get through and was told that my i... See more
Company replied
Excellent customer service and great range of Beers. Has kept my garden pub the pampered chicken stocked since we opened it. Highly recomend
We couldn’t recommend Love Beer enough. We wanted self pour lager and Guinness at our wedding and Love Beer did not disappoint. Having had no previous experience in ordering and setting up beer... See more
Company replied
Company details
Written by the company
Love Beer are a specialists in providing kegs and dispense systems for the home and office market. We take care of everything from the installation of temporary or pop up bars through to aftercare and keg deliveries. With a wide range of products including beer, cider, prosecco and wines we have options to suit everyone!
Contact info
Cragside House, Heaton Road, NE6 1SE, Newcastle Upon Tyne, United Kingdom
- 03301225722
- info@lovebeerbars.com
- love-beer.co.uk
Breach of guidelines
Excellent
Great communication from the company throughout the process. Delivered when expected. Great service.
13 September 2023
Unprompted review
Reply from Love Beer
We’re so pleased to hear that you were happy with the communication and service throughout the process. It’s fantastic to know that everything was delivered as expected, and we’re delighted you had a great experience with us.
We look forward to serving you again in the future—thank you for choosing Love Beer Bars!
Reply from Love Beer
We’re so pleased to hear you’ve been happy with our service and reliable deliveries. Your support means a lot to us, and we look forward to serving you again in the future.
Ordered the wrong keg…
I’ve ordered a few kegs now and the service is spot on! Driver always calls when he arrives and most of the time I’m not in so he may have to wait 5-10 minutes but nothing is ever an issue! I recently ordered 4% Stella instead of my normal 4.6% one by mistake. It wasn’t until it was delivered and I tried connecting it to find it takes a different coupler! I contacted Charles and he was very quick to respond. Although it was my mistake they changed the keg and didn’t charge a change over charge or re-delivery fee! Fantastic company and I’ll continue to use them!
24 August 2023
Unprompted review
Reply from Love Beer
We’re thrilled to hear that you’ve had such a positive experience with us across multiple orders. It’s great to know our drivers have been accommodating and that Charles was able to assist you quickly and efficiently when needed.
Mistakes happen, and we’re always happy to help where we can—it’s wonderful to hear that the keg swap worked out smoothly for you. Your kind words and continued support mean a lot to us, and we’re delighted to have you as a valued customer.
Thank you for choosing Love Beer Bars, and we look forward to serving you again soon!
Ordered my first keg from these guys.
Ordered my first keg from these guys.
Got quick responses to my technical questions before placing the order which was a great help. The guys faced some problems on the delivery day but still got my order to me on time.
Guy that delivered was warm and explained all, nice guy.
Also a decent price which fairly cheap delivery regardless of whether I needed 1 or 2 kegs.
Great stuff all round and definitely using again so highly recommended.
24 August 2023
Unprompted review
Reply from Love Beer
We’re so pleased to hear about your positive experience with us for your first keg order. It’s great to know that our quick responses to your technical questions were helpful and that, despite some challenges on delivery day, we were able to get your order to you on time.
We’re glad you found the delivery process smooth and appreciated the explanation from our driver—it’s always great to hear such kind feedback about the team! It’s also wonderful to know you found our pricing and delivery options fair and convenient.
Thank you for your recommendation and for choosing Love Beer Bars. We look forward to serving you again soon!
We were very impressed by the service…
We were very impressed by the service we received. The delivery and setting up was very professional and our "lesson" on using the equipment was easy to understand as well as the backup video instruction.
Friendly delivery and collection
11 August 2023
Unprompted review
Reply from Love Beer
We’re delighted to hear that you were impressed with our service. It’s fantastic to know that the delivery and setup were professional and that the “lesson” on using the equipment, along with the backup video instructions, made the process easy for you.
We’re also pleased to hear that you found the delivery and collection friendly—it’s always our aim to provide a seamless and enjoyable experience.
Thank you for choosing Love Beer Bars, and we look forward to serving you again in the future!
Charles was proactive and helpful
Charles was proactive and helpful. He bent over backwards to help.would 100% recommend.
2 August 2023
Unprompted review
Reply from Love Beer
We’re so glad to hear that Charles went above and beyond to assist you. Proactive and helpful service is what we strive for, and it’s wonderful to know that you’d 100% recommend us!
Thank you for choosing Love Beer Bars, and we look forward to helping you again in the future.
Highly recommended!
Our experience with Love Beer Bars has been fantastic!
They have a top selection of beers at very reasonable prices.
Always good communication and service. Charles and Jay are both extremely knowledgable and helpful with answering our questions and providing recommendations.
Great service. Thank you!
14 August 2023
Unprompted review
Reply from Love Beer
We’re so pleased to hear that you’ve had a fantastic experience with us. It’s great to know you’ve enjoyed our selection of beers, reasonable prices, and our commitment to good communication and service.
Charles and Jay will be delighted to hear your kind words about their knowledge and helpfulness—it means a lot to the team!
Thank you for choosing Love Beer Bars, and we look forward to serving you again in the future.
Thoroughly awful service
Thoroughly awful service. They provided the wrong set up for the chiller and gas, and we had no beer at our event as a result, and when we asked for a refund, they refused, blaming us for moving the equipment - despite setting up the gas in the first place. I would look elsewhere for equipment hire, and based on ethics, would not use this company again at all.
21 July 2023
Unprompted review
Reply from Love Beer
Hi Thomas,
We have explained our position via email to you and it is disapointing you have chosen to leave this review which we believe misrepresents the reality of the situation.
There was nothing wrong with the equipment we provided. After collection this equipment was checked over and went out to another event straight away that went off without any issues.
You ordered this equipment to be delivered to your address so you could take it to a venue and set it up yourself. A member of the team spent half an hour with you at your address talking over the system with you. When you set the kit up at the venue the gas regulator was not tightened onto the bottle properly and the gas leaked out during your event, when it was checked out of the workshop the system in question was supplied with enough gas to dispense in excess of 150 litres - ample for the 30L keg you were using.
We have noted that upon checking the system and once the keg was weighed it was over half drunk so "no beer" is some what overstating the facts of the matter.
We cannot accept liability for mistakes made by clients who specifically requested to set the equipment up themselves. I am going to review our processes to make sure that the process for self set up of equipment is crystal clear but we have done multiple systems this summer where the equipment has needed to be set up in a different location to the delivery address and noone else has managed to incorrectly attached the regulator.
Amazing Service!
The service from Love Beer Bars is outstanding!
Ordering is simple, and delivery schedule is always advised in advance and always delivered to time!
Nothing is too much trouble for them either! Always deliver my barrels right to the bar at the bottom of the garden!
Having found this wonderful small business, I would never use anyone else now!
25 July 2023
Unprompted review
Reply from Love Beer
What a lovely review. Thank you very much Jenny!
By the way, we have implimented a loyalty point scheme and back dated the points over the last 2 years so when you log in you'll see you've got a few kegs worth waiting for you.
What a great services and a good price
What a great services and a good price. Great set up and with staff that cared about our event
Will be using them in the future and can not recommend them highly enough, Excellent
15 July 2023
Unprompted review
Reply from Love Beer
Thank you very much for this review Paul! Looking forward to seeing you again soon!
Helpful in everyway
Helpful in everyway when i chose a barrel that was difficult to locate they found one :)
23 June 2023
Unprompted review
Reply from Love Beer
Thank you very much Martin! Fantastic reviews like this really helps us out as a small business. Hopefully we will see you again soon!
Brilliant
Brilliant! I placed my order on Saturday and it was delivered today by a friendly driver. Great service thanks. Martin Lucas
5 June 2023
Unprompted review
Charles and his team are amazing
Charles and his team are amazing! Cannot recommend enough! When ever I have needed a keg they have always made the effort to get it to me within 48hours or even next day!
10/10
1 June 2023
Unprompted review
supplied super quick
supplied super quick. great comms. Highly recommended. Thankyou!
4 May 2023
Unprompted review
Reply from Love Beer
Thank you very much for this review! We look forward to your next order!
Excellent service and follow up
Excellent service and follow up. Charles and the team installed a keg in my new outdoor bar and it looks absolutely amazing. Fantastic product, looks amazing - would not hesitate to recommend Love Beer Bars!
3 May 2023
Unprompted review
Reply from Love Beer
Thanks Martine! We really apprieicate the review. Hope everything went well this weekend and you had a great party. Let us know if you require anything else.
Great company
First time of using this company and it was simple and easy. when I spoke to them they replied really quickly with my queries. I will use this company for all my beery needs
4 May 2023
Unprompted review
Reply from Love Beer
Thanks for the review Shane! Reviews like this really help us out as a small business
Have received great service so far.
26 April 2023
Unprompted review
Reply from Love Beer
Hi Pauline, Thank you very much for this review. Hope to hear from you soon!
A very happy customer!
A very happy customer!
This was my second order from Love Beer Bars, this time I ordered two kegs for my birthday party. I needed that to be delivered before the weekend and they didn't disappoint which I'm very grateful for. Brilliant communication from Charles about delivery times. They have a very wide selection of beer kegs and their website is easy to use. I would be definitely buying from them again in the future and can highly recommend this company. Thanks again xx
4 April 2023
Unprompted review
Reply from Love Beer
Thanks for the review Patricie! We hope to see you again soon!
Tap and cellar fitting
Charles and co at Love Beer fitted a fully functional tap system in my garden bar and I couldn’t be happier! They’ve provided all the necessary kit and equipment for optimal beer keeping.
Really great service and great tasting beer!
31 March 2023
Unprompted review
Reply from Love Beer
Thanks for the lovely review Will! Pleasure doing business with you and hope to see you when you need you next set of kegs!
Always happy to assist in product…
Always happy to assist in product supply
Communication 100%
Good prices
5 March 2023
Unprompted review
Reply from Love Beer
Hi Kirk, Thanks for this review! Glad you are enjoying the service we try our best!
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