loveaero.co Reviews 

176
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 96 reviews, reviewers had a great experience with this company. Customers genuinely love the ordering experience and frequently praise the customer support team for being exceptionally responsive, polite, and helpful when solving problems. Many people also share that the jewelry pieces look stunning, arrive safely in lovely protective pouches, and hold up wonderfully during daily wear. However, some reviewers were not happy with the shipping process, mentioning that packages took weeks to arrive or experienced unexpected delays. A few other people also felt that certain items lacked proper durability, noting frustrating issues with items breaking quickly or tarnishing shortly after purchase.

What people talk about most

Product

Clients share ambiguous opinions on product quality, with many reviewers praising the gorgeous and durable... See more

Quality

Reviewers highlight ambiguous aspects of quality, as opinions on the jewelry are deeply divided. On one hand,... See more

Order

Reviewers mention positive feedback about order, highlighting how easy it is to place purchases and receive... See more

Customer service

Users describe positive interactions with customer service, noting that support agents are polite, attentive,... See more

Delivery service

People report ambiguous experiences with delivery service, reflecting mixed opinions among reviewers. While... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I am giving this site an initial review of 3 stars because of everything I could find nothing said my order would be shipped from China but rather US,Australia yet today's shipping confirmation says... See more

Company replied

Rated 3 out of 5 stars

AMENDMENT 7/30/26 Customer support was helpful and immediately I was refunded. Appreciate the follow up. ⭐️⭐️⭐️ Delivery was from CHINA. Over (21) days to receive. All bracelets a... See more

Rated 5 out of 5 stars

Excellent Service. It was my first time ordering from Love Areo. I was so happy when my order arrived. Every piece was truly beautiful & amazing quality. The little individual bags were such a lov... See more

Rated 5 out of 5 stars

Satisfied Customer! Received my order well packaged/intact. Each individual piece of jewelry was in a small cute pouch very well preserved. I’ve been wearing a few piece ever since i received it. Defi... See more


Company details


Contact info

3.9

Great

TrustScore 4 out of 5

176 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 34% of negative reviews

Typically takes over 1 month to reply

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3.9

All reviews

(176)

89 reviews in the last 12 months

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Rated 5 out of 5 stars

HAPPY & SATISFIED CLIENT :) …

All I purchased in your company are very high quality and looks real, i am very happy and also your customer service are very kind and answer all my questions. Im so happy with your company. :)

14 December 2024
Unprompted review
Rated 4 out of 5 stars

Excellent products

I ordered since 30th nov and I can't

I finally got my order. . And I must say it is absolutely stunning and beyond my expectations...all items look super gorgeous and luxurious.

So sorry For my first review it was about the delivery but the product itself is magnificent.

30 November 2024
Unprompted review
Rated 1 out of 5 stars

I am writing this review even though I…

I am writing this review even though I have not received the merchandise yet as I am very disappointed. Their website is misleading as they do not clearly disclose that they will be shipping from China, they said US orders will be shipped from US warehouse and usually takes between 4-9 days. I place my order on 11/9 and got a notification that they were shipped on 11/10 while they really left China on 11/25 and I still do not know when I will receive them. I ordered as a gift and is now no longer needed. Customer service while friendly is completely useless. I am planning on rejecting the delivery and filing a claim for a refund with Paypal.

9 November 2024
Unprompted review
loveaero.co logo

Reply from loveaero.co

Hi Ingrid,

Thank you for sharing your experience, and we sincerely apologize for the frustration caused by the delay in receiving your order. While we strive to provide a smooth shopping experience, we understand how disappointing it can be when things don’t go as planned—especially during the busy holiday season.

We’d like to address your concerns about shipping and transparency. While most of our orders are shipped from warehouses in the US, UK, or Australia based on proximity and inventory availability, there are cases where items are shipped directly from our manufacturing facility to ensure we can fulfill your order as quickly as possible. This information, including expected shipping times, is made available to customers prior to placing an order. However, we regret any confusion this may have caused.

Your order was dispatched promptly, but unfortunately, during the peak holiday season, delays in-transit can sometimes occur that are beyond our control. We acknowledge the inconvenience this has caused and, as a gesture of goodwill, we provided you with a partial refund a few weeks ago. We are glad to see that your order was successfully delivered.

We value your feedback and will continue to improve our processes to prevent situations like this in the future. Please don’t hesitate to reach out to us directly if you have any further concerns—we’re here to help.

Thank you for your understanding,
Love Aero Team 💘

Rated 5 out of 5 stars

Love my earrings

Love my earrings! They look beautiful, my skin does not have reactions to them and they look exactly as advertised…
They did take longer to ship but it was well worth the wait! You will not be disappointed.

24 November 2024
Unprompted review
Rated 5 out of 5 stars

Quality jewelry at incredibly reasonable prices.

My purchases at Love Aero has been very positive. The jewelry purchased consisted of earings, bracelets and necklaces. The quality will not disappoint anyone. My last purchase was of the Victoria Necklace in 3 colors. Stunning pieces! Will continue to invest in future pieces with this firm. Thank you Love Aero for providing consumers in quality jewelry.

18 November 2024
Unprompted review
Rated 3 out of 5 stars

I just want to warn other potential…

I just want to warn other potential buyers that this is a china based company so it will take a long time to receive. I ordered the teardrop earrings on 11/11 and they have only despatched today 17/11 goodness knows how long it will take for them to reach me in the UK. They were for an event on 7/12 and I had hoped ordering them nearly a month in advance would give me enough time to receive them. I didn’t realise they were china based, it doesn’t state that anywhere. I’m doubtful they will now arrive in time. Also then the returns policy is useless, you will never be bothered with postage costs and hassle to return to china. I keep telling myself I won’t order stuff off facebook any more but the reviews looked good. I’m quite disappointed, I’m only giving 2 stars because I haven’t received the items yet to review them.

Edit: so these have arrived on 28/11. This was a pleasant surprise as wasn’t expecting them so soon. They have arrived in a nice box with separate drawstring bags for each set (I paid for 1 pair and got 2 free). They are alright looking, I have no idea what the original bottega earrings look like tbh but these are fine. I put them on and quite like the look. The posts aren’t steel which my ears couldn’t cope with, they look coated in whatever the earrings are coated in. I have not worn them for any length of time to be able to ascertain if my ears will react. They aren’t terribly heavy which is good. Overall I’m happy enough with them. However I still think that the company should make delivery/despatch times more obvious at time of purchase. Adding in a star

17 November 2024
Unprompted review
Rated 4 out of 5 stars

Teardrop style

I recently purchased a pair of medium and large teardrop earrings in silver and gold. There was some complications with shipping to Japan however the team was very supportive and managed to figure it out, making sure I received my order. The earrings are just as pictured, they are nice and big but lightweight. I have sensitive skin and so far haven’t had any issues. I have so far enjoyed them very much!

1 October 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

I rarely write reviews but I was so impressed with the quality of the loveaero earrings, and their customer service experience is exceptional. It's clear that loveaero stands by it's product and goes above and beyond to ensure their customers are happy. Highly recommend!

28 October 2024
Unprompted review
Rated 5 out of 5 stars

Great Prices, Quality Jewelry

I have ordered 2 pair of earrings and a matching necklace from this store and I love them all! Not only do they feel high quality, they were an amazing price. I already have a few rings in my cart for my next order. Overall, it was an easy ordering experience and the shipping was timely for quality items. I would recommend this store to anyone else looking for affordable jewelry.

5 August 2024
Unprompted review
Rated 5 out of 5 stars

I bought 3 pairs of all sizes in the…

I bought 3 pairs of all sizes in the classic teardrop earrings. All arrived packed well, beautiful quality, and speedy arrival.
I will definitely order more designs based on my experience with Loveaero.

28 October 2024
Unprompted review

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