Love & Light Wax Reviews 47

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Really helpful, ensured i was able to order with ease. Products arrived quickly and even when they are not lite I can smell them throughout our downstairs.

Rated 5 out of 5 stars

I have been buying my wax melts/burners from Love & Light since they launched just over a year ago & I am never disappointed! Annabelle is always so helpful whenever I have a question & always... See more

Company replied

Rated 5 out of 5 stars

I’ve been buying from Love & Light Wax for months now and I can honestly say that the melts are far superior to any other ones I’ve tried! They do a wide range of scents - my favourite being Faith. I... See more

Rated 5 out of 5 stars

I first come across Love & Light Wax at a market stall in Rushden Lakes. Myself and my mum purchased a few wax melts to try and we fell in love so I had to place another order for us both. Scent... See more

Company details

  1. Homewares Shop

Written by the company

MORE THAN JUST YOUR ORDINARY LUXURY WAX MELT COMPANY THE IDEA BEHIND THE BRAND IS TO ENCOURAGE US ALL TO CARVE OUT TIME IN OUR DAY TO PAUSE, REFLECT AND SELF LOVE. EACH ORDER IS ACCOMPANIED WITH AN AFFIRMATION CARD TO KEEP AND USE FOR REFLECTION. ALL OUR PRODUCTS ARE VEGAN AND CRUELTY FREE. MADE WITH 10% PREMIUM FRAGRANCES TO ENSURE MAXIMUM SCENT THROW. FULLY CLP COMPLIANT.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

47 reviews

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Rated 5 out of 5 stars

Service is amazing from start to end

Service is amazing from start to finish! The products themselves are a bargain and smell Devine! One item was out of stock and replaced with an alternative and an addition. Rhubarb and plum are my favourite and leave my house smelling amazing! Would recommend over and over

1 June 2022
Rated 5 out of 5 stars

The only wax melts I will buy now 🤍

I have been buying my wax melts/burners from Love & Light since they launched just over a year ago & I am never disappointed!

Annabelle is always so helpful whenever I have a question & always responds so quickly.

The wax melts are always perfect, so pretty & smell insane & I love the affirmation card that comes with every order!

My faves are Ice Queen, Purple Rain & Vanilla Hazelnut.

24 November 2021
Love & Light Wax logo

Reply from Love & Light Wax

Thank you for your lovely review ♥️

Rated 5 out of 5 stars

Amazing

I first come across Love & Light Wax at a market stall in Rushden Lakes. Myself and my mum purchased a few wax melts to try and we fell in love so I had to place another order for us both.

Scents are gorgeous and so long lasting, I personally love the colour and glitter touches as I think they add to the cuteness!

Super easy to order online, really fast delivery! 100% will be making orders again in the future - thank you xxx

20 November 2021
Rated 1 out of 5 stars

Still not received products

Still not received products. Seller did not pay correct amount of postage so having to wait till she pays correct postage to post office and then will receive my order.
Seller has been communicating but not really very apologetic for her mistake.

14 November 2021
Love & Light Wax logo

Reply from Love & Light Wax

Hi Ailsa, the error in regards to postage was an administrative error. The weight was automatically calculated on the Royal Mail website and was wrong - an error which was immediately rectified as soon as we were made aware. Your order should be with you any day.

I am proud of the level of customer service we provide our customers; we responded to your email within hours and as a small business, have tried our hardest to solve the issue as quickly as possible.

Your final comment is baffling; and reviews like these can be damaging for small businesses so I suggest going forward you shop elsewhere.

Rated 5 out of 5 stars

Absolutely love these wax melts

Absolutely love these wax melts! Every single scent I have tried I have loved! Makes the whole house smell amazing! I enjoy receiving my monthly subscription and such a surprise to see what fantastic aromas I have been sent! I have so many comments from people about the wonderful smells in the house from these! Would highly recommend!! Thank you!

11 September 2021
Unprompted review
Rated 5 out of 5 stars

Lovely wax melts

Wax melts are amazing quality and look so pretty when they melt in my burners! Prices are really good for the quality too I think and the delivery time was really quick!

10 September 2021
Unprompted review
Rated 5 out of 5 stars

The BEST wax melts

The most amazing wax melts, I would never buy from anyone else now. Super friendly service & always beautifully presented too.

9 September 2021
Unprompted review
Rated 5 out of 5 stars

Gorgeous wax melts

Gorgeous wax melts, so much variety and very reasonably priced. I purchased Mauritius and it smells just like a holiday, so lovely to burn in the evenings.

9 September 2021
Unprompted review
Rated 5 out of 5 stars

The best smelling melts!

I’ve been buying from Love & Light Wax for months now and I can honestly say that the melts are far superior to any other ones I’ve tried! They do a wide range of scents - my favourite being Faith. I’ve yet to come across a scent I don’t like, they also do different sizes for each product, they one size which is great for trying out each scent.
Delivery is always quick, the packages are always well protected and are eco friendly so I can recycle or reuse them!

9 September 2021
Unprompted review
Rated 5 out of 5 stars

Repeat customer

I have bought from the company several times and my shopping experience has always been great. The products are amazing and i would definitely recommend.

9 September 2021
Unprompted review
Rated 1 out of 5 stars

Never got my stuff

I paid for international shipping and no where in her website does it say she doesn't ship to the USA. If thats the case then I shouldn't be able to pay at checkout plus it took 2 weeks to get my money back.

21 February 2021
Love & Light Wax logo

Reply from Love & Light Wax

Hi Amanda,

Unfortunately due to COVID the cost of shipping doesn’t make it financially viable to ship to the USA at the moment. The cost of shipping would outweigh the cost of any of the products we sell.

Your transaction was refunded immediately and the processing time is not within our controls.

Thanks.

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