Love Jewellery have been amazing from ordering through to deliver. They have kept me informed of every step. I ordered a fingerprint necklace and a projection charm and they were beautiful. I also rec... See more
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Review summary
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Bought projector pendant as a gift for a friend's big birthday. Very pleased with purchase. Love Jewellery excellent at keeping me up to date with progress of order & very prompt at replying to emails... See more
Company replied
Quick & easy to order from. I ordered 4 finger print hearts & they was exact to the photo I had taken of my late mum. Really good quality, I ordered 4 heart necklaces 1 for myself & 3 for my children... See more
Company replied
This company was 1st class and very professional from start to finish. I bought 4 bracelets for my friends who recently lost their mum and were over whelmed and thought they looked gorgeous and the pi... See more
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Company details
Written by the company
If you have any issues with your order please allow us to make it right - contact us at info@lovejewelry.co.uk for a prompt response! Before writing a review, please ensure you have purchased from ourselves www.lovejewelry.co.uk and not from a different company! Welcome to Love Jewelry, your UK-based store, where passion meets craftsmanship. Personalise your style with our personalised photo bracelet and photo necklace, each piece crafted to reflect your unique story. Immerse yourself in the charm of our photo projection jewellery creating a lasting connection between you and your most cherished memories. The perfect memorial jewellery & keepsakes.
Contact info
20 Wenlock Road, London, N1 7GU, London, United Kingdom
- info@lovejewelry.co.uk
- lovejewelry.co.uk
4.5
Excellent
839 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 3% of negative reviews
Typically replies within 1 week
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Love Jewelry have been such a fantastic…
Love Jewelry have been such a fantastic company to order from! Firstly, I love my heart necklace so much that I ordered another one to keep and one for my sister. The necklace is stunning and because it has my beautiful mum's fingerprint on, it's so special to me and I keep looking at it and thinking of her.
Thank you Love Jewelry ❤️
16 July 2026
Unprompted review
Reply from Love Jewelry
Hi Jackie, thank you so much for your review. We’re truly honoured to have created something so meaningful in memory of your mum. It means so much to hear how special the fingerprint necklace is to you, and we’re delighted you loved it enough to order another for yourself and your sister. Thank you for your kind words and support. x
I have waited 2 weeks
I have waited 2 weeks, and my bracelet still hasn't been dispatched. It had shown that a label had been created however that has now changed. The person's birthday has been and gone. Cannot get a refund, despite the product not having been sent yet, and truthfully no proof that it has even been made. I contacted them a few days after purchase to see if it would be here on time, it wouldn't be. They stated that as it had been been made and personalized, a refund wouldn't be possible. That was around 10 days ago, clearly it hadn't been made or else it surely would've been sent out by now?
So upset that this hasn't been the company that I had hoped for.
2 July 2026
Unprompted review
Reply from Love Jewelry
Hi Marie,
We’re so sorry to hear you were disappointed with your experience. We completely understand how frustrating it is when a personalised gift doesn’t arrive in time for a special occasion.
While your order was unfortunately delivered one working day outside of our stated delivery timeframe, we appreciate that this was enough to miss the birthday. As each piece is handmade and personalised, production starts shortly after an order is placed, which means we’re unable to cancel or refund once this process has begun.
We’re truly sorry we let you down on this occasion and appreciate you taking the time to leave your feedback.
I brought this for my Grand-daughter’s…
I brought this for my Grand-daughter’s 21st Birthday with a photo of us two in. She was so happy with it, it made her cry. I wasn’t sure if it would be cool enough for her & I didn’t expect tears. Thank you we both love it.
11 July 2026
Unprompted review
Reply from Love Jewelry
Hi Fi, thank you so much for your lovely review. We’re delighted to hear your granddaughter loved her 21st birthday gift, and that it meant so much to both of you. We’re truly honoured to have created such a special keepsake. Thank you for your kind words and support! x
I bought the neclace for my daughters…
I bought the neclace for my daughters 40th birthday we recently lost her dad it was made to perfection and the gift box made it complete beautiful will be ordering again thank you for making it special
11 July 2026
Unprompted review
Reply from Love Jewelry
Hi Susanne, thank you so much for your review. We’re truly honoured to have created such a meaningful gift for your daughter’s 40th birthday. We’re so pleased to hear you loved the necklace and gift box, and that it helped make the occasion extra special. Thank you for your kind words and support, we look forward to serving you again. x
Ordered back in March as a gift for…
Ordered back in March as a gift for mothers day the while process was fantastic paid extra for sterling silver necklace arrived in the given time my mom loved t until a couple of months down the line the pendant has faded and tarnished i tried messaging the company as I was still in my 100 day guarantee and had no response that's been the only let down with this company
1 March 2026
Unprompted review
Reply from Love Jewelry
Hi Karen,
Thank you for your review. We’re delighted your mum loved her gift, but we’re sorry to hear about the issue with the pendant.
We’ve checked our records and couldn’t find any previous emails from you. We also reached out via the email provided through Trustpilot but haven’t heard back, so our message may have gone to your spam folder.
Your jewellery is covered by our warranty, and our replacement process is quick and hassle-free. Please contact us at info@lovejewelry.co.uk or via the live chat on our website, and we’ll be happy to get this resolved for you.
Laiza x
Absolutly fantastic!!!
My wife lost her Dad in May, and I got this pendant with a picture of him in it. To say she was happy with it is an understatement! After a few tears she has vowed to never take it off again
11 July 2026
Unprompted review
Reply from Love Jewelry
Hi Danny, thank you so much for your heartfelt review. We’re truly sorry for your wife’s loss, and we’re honoured to have created something so meaningful in memory of her dad. It means so much to hear how much the pendant means to her. Thank you for your kind words and support. x
Reply from Love Jewelry
Hi Timothy, thank you for your lovely review! We’re so pleased to hear you love your jewellery and its sparkle. We truly appreciate your support! x
Thank you ⭐️😊
3 July 2026
Unprompted review
Reply from Love Jewelry
Hi Hannah, thank you so much for your review and for your support! x
I have ordered twice from you now and…
I have ordered twice from you now and I’m over the moon happy with my purchase. I am also happy with the delivery time frame and happy with Royal Mail for delivering in a safe place if/when I wasn’t at home.
10 July 2026
Unprompted review
Reply from Love Jewelry
Hi Roxanne, thank you so much for your lovely review! We’re delighted to hear you’ve been happy with both of your purchases, as well as the delivery and service. Your continued support means so much to us, and we look forward to serving you again! x
Making my friend one happy lady …
I got the key ring bead for my friend and after a shaky start she is able to see her departed parents in the palm of her hand any time she wants.
Thank you for helping me make one of my best friends a very happy lady.
Her exact words were she loves it and can't stop looking at it x
8 July 2026
Unprompted review
Reply from Love Jewelry
Hi Linda, thank you so much for your review. We’re truly honoured to have helped create such a meaningful keepsake for your friend. It’s wonderful to hear she loves it and can keep the memory of her parents close. Thank you for your kind words and support. x
Stunning bracelet
The most amazing bracelet, my mum will treasure it always , thank you so much for this wonderful item , it has made this tough time a little more bearable.
5 July 2026
Unprompted review
Reply from Love Jewelry
Hi Glenn, thank you so much for your heartfelt review. We’re truly honoured to have created something so meaningful for your mum during such a difficult time. We’re so pleased the bracelet has brought her some comfort. Thank you for your kind words and support. x
Beautiful piece of jewellery
Beautiful piece of jewellery. I ordered it for my daughters prom as we lost her grandma last year. The picture is so clear and easy to see. Beautiful piece of keep sake jewellery
8 July 2026
Unprompted review
Reply from Love Jewelry
Hi Jayne, thank you for your review. We’re truly honoured to have created such a meaningful keepsake for your daughter. We’re so pleased to hear you loved the photo clarity and the jewellery. Thank you for your kind words and support. x
The procedure from stat to finish was…
The procedure from stat to finish was very smooth very happy with the bracelets good quality would purchase from this company again
8 July 2026
Unprompted review
Reply from Love Jewelry
Hi Joanne, thank you for your lovely review! We’re so pleased to hear you had a smooth experience from start to finish and that you’re happy with the quality of your bracelets. We truly appreciate your support and look forward to serving you again! x
Really happy with with what I bought
Really happy with with what I bought . good delivery time and will be buying more stuff from them again in the future
7 July 2026
Unprompted review
Reply from Love Jewelry
Hi Robert, thank you for your lovely review! We’re so pleased to hear you’re happy with your purchase and the delivery time. We truly appreciate your support and look forward to serving you again in the future! x
Loved the photo bracelets
Loved the photo bracelets, smooth transaction delivery just over a week. packaged well came in a nice box with instructions. A++ would definitely recommend such a lovely gift at a reasonable price . Top marks
29 June 2026
Unprompted review
Reply from Love Jewelry
Hi Margaret, thank you for your wonderful review! We’re so pleased to hear you loved the photo bracelets and were happy with the delivery, packaging, and presentation. Your recommendation means a lot to us. Thank you for your support! x
Bit of a disappointment
Had been seeing these on my Insta feed for a while & thought they looked great. Item was ordered as a gift, missed the date needed as wasn’t delivered for over 2 weeks despite the delivery times given on the website being stated as 3-5 days so just be aware of that. This was put down to ‘courier issue’ with customer service contact, although tracking details don’t seem to support this. Item was of ok quality, if a bit cheap looking which was an additional disappointment.
2 July 2026
Unprompted review
Reply from Love Jewelry
Hi Paul,
Thank you for taking the time to leave your feedback. We’re sorry to hear that you were disappointed with your experience.
We’d just like to clarify that your order was placed on 18 June and delivered on 2 July, which was within our advertised timeframe of 5–10 working days for personalised items (excluding weekends). We understand that waiting for a custom-made product can still feel longer than expected, and we’re sorry if this caused any frustration.
We also reached out by email to better understand your comments about the product quality, as we’d genuinely like the opportunity to investigate and put things right, but unfortunately we haven’t heard back yet.
If you’re willing to get in touch, we’d be more than happy to look into your concerns and see what we can do to help.
Kind regards,
Laiza x
Love Jewelry
Received my beautiful bracelet with the…
Received my beautiful bracelet with the picture of my late daughter. I ordered the one with the gemstone and I am very happy with it. I previously purchased a silver one from another website but it tarnished really quickly. The communication and customer care from this site is second to none. Would highly recommend and order again from love jewelry
27 June 2026
Unprompted review
Reply from Love Jewelry
Hi Jean, thank you so much for your heartfelt review. We’re truly honoured to have created such a meaningful bracelet in memory of your daughter. We’re so pleased to hear you’re happy with the quality, customer care, and communication. Your recommendation means so much to us. Thank you for your support. x
Lovely looking jewellery and a good way…
Lovely looking jewellery and a good way off keeping somebody in our hearts
2 July 2026
Unprompted review
Reply from Love Jewelry
Hi Mark, thank you for your lovely review! We’re so pleased to hear you like the jewellery and that it helps keep someone special close to your heart. We truly appreciate your support. x
Amazing detailed custom picture
I purchased a custom keyring which was a picture of my dog that sadly passed away and I was amazed with the outcome of it they perfected every last detail! 10/10 will definitely recommend to anyone.
5 June 2026
Unprompted review
Reply from Love Jewelry
Hi Kieron, thank you so much for your heartfelt review. We’re truly honoured to have created such a meaningful keepsake in memory of your beloved dog. We’re so pleased to hear you were happy with every detail. Thank you for your recommendation and support! x
I wanted a special birthday present and…
I wanted a special birthday present and when I saw this item I was amazed at what I saw was absolutely beautiful and I bought one. would recommend to anyone looking for that special present brilliant thank you very much
25 June 2026
Unprompted review
Reply from Love Jewelry
Hi Gary, thank you for your lovely review! We’re so pleased to hear you found the perfect special birthday gift and that you were happy with your purchase. We truly appreciate your recommendation and support. Thank you! x
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