LoveLights Reviews 

286
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

The company was going bankrupt, they deliberately took my order on April 12, 2021 knowing full well that they would never send it to me. I hope that legal proceedings will be launched against the owne... See more

Rated 1 out of 5 stars

Appalling - taking orders; people’s money and not fulfilling them or responding to emails. Absolute thieves. Website since gone offline, clearly unable to fulfil orders but still taking them before co... See more

Rated 1 out of 5 stars

Reading the others I’m also of the feeling these guys have gone out of business. I ordered some strip led lighting and most of the order arrived fine back in early Feb. A single item was missing and... See more

Rated 2 out of 5 stars

Ordered cables for sensio lighting (which aren't bulky or heavy). Cost of cables fine, thought postage was a bit expensive at £6. Order supposed to be immediate despatch if in stock, 7 days if not. My... See more

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1.3

Bad

TrustScore 1.5 out of 5

286 reviews

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1.3

All reviews

(286)

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Rated 5 out of 5 stars

Superbly quick delivery and great product.

Needed some under kitchen cabinet lights but could not find any on the high street that we liked. Searched the Internet and found love lights and their ranger of Sensio LED lights, just what we wanted. Superbly quick delivery, great product, easy to fit and looks great.

26 April 2015
Unprompted review
Rated 5 out of 5 stars

Kitchen Led under cabinet lights.

Good website but not sure on quantiy to order for under kitchen cabinet lights, emailed LoveLights and received a response the next day with a suggestion to speak to customer services. Their advice saved me money, ordered the lights that night and they come a couple of days later. Excellent product, I am thrilled with the lights and the service, will certainly be ordering from them again. This time for outside lights!

20 April 2015
Unprompted review
Rated 5 out of 5 stars

superb product

Loved the light - better than in the picture online. Extremely fast delivery. Packaged very securely. Fitted it flush to ceiling and is really beautiful in the evening as well as looking stunning in daylight

20 April 2015
Unprompted review
Rated 5 out of 5 stars

Customer Service well beyond the norm.

Made a purchase of a couple of over cabinet lights following a phone back late afternoon just before the Easter Holiday. Lady who called gave me all of the advice I needed. Although only a small order the lamps arrived very quickly. Full marks for customer service.

17 April 2015
Unprompted review
Rated 5 out of 5 stars

Massive range of lights, had just what we needed at a competitive price!

We'd been looking all over the place - on the web and in high street stores - for some wall lights that would allow us to light the whole room (we have wooden beams and no ceiling option). LoveLights had just what we needed at a price that beat all their competitors, free postage and a quick dispatch and delivery. Just need to find the time to pain the room before installing the new lights.

8 April 2015
Unprompted review
Rated 5 out of 5 stars

Good product, great service.

Lovelights had one of the best prices for the lamps we wanted. The delivery was fast and Lovelights were very helpful when I had some questions about the shipping method and delivery times.

7 April 2015
Unprompted review
Rated 5 out of 5 stars

Great product, great staff.

Customer service great - spoke on phone to establish what was the best deal for me, quick postage, fantastic product and a LONG guarantee.
Will use again in the future, many thanks.

3 April 2015
Unprompted review
Rated 5 out of 5 stars

Very good service

My order was delivered promptly and I am very satisfied with the service
I will defiantly use love lights again

1 April 2015
Unprompted review
Rated 2 out of 5 stars

Next Day Delivery took a week!

I ordered my lights on a Thursday evening on their website. The website stated the parts were in stock on a next day delivery. I didn't expect the order to be processed until the following day (Friday), so was expecting the delivery on the Monday. Nothing had arrived by late afternoon so I called them. I was told there was a problem and the supplier (isn't that them?) hadn't received the order. They would get the order sorted and shipped out straight away. The next day (Tuesday) I received email confirmation that the items had shipped, however they didn't arrive until the Friday. I emailed LoveLights to express my dissatisfaction, but I never received a reply.

30 March 2015
Unprompted review
Rated 4 out of 5 stars

Lovelights order

I had 5 lights delivered from Lovelights. I received the order within a week. Unfortunately 1 shade was broken. I rang Lovelights to explain the breakage. They were very efficient and a replacement arrived within 2 days. I was very impressed with their customer service.

26 March 2015
Unprompted review
Rated 5 out of 5 stars

Very pleased

Cheapest store I could find for the lights I wanted, order process simple, speedy delivery and superb packaging, would definitely recommend this site. Not had to use the returns service but otherwise 100% satisfied.

20 March 2015
Unprompted review
Rated 2 out of 5 stars

Poor after sales service!

My lights were delivered very promptly, however upon discovering they were unsuitable, I had to return them. I e-mailed via the web site contact page for advice, with no response, I then telephoned & was told I had to post them back to the company no arrangements/ labels for doing this. I paid for insurance & tracking.
I emailed to confirm they had been safely returned & was awaiting a refund- again no response.
After a further week I telephoned again, I was told the person in charge of refunds was unavailable but would call me that afternoon. That was 3 days ago!! Very unhappy with the amount of time & effort it is taking to communicate with this company and obtain a refund for what were expensive wall lights.

19 March 2015
Unprompted review
Rated 5 out of 5 stars

Touch lamps

Very prompt service, had lights within a couple of doors of ordering them. Arrived well packed and all as ordered.

17 March 2015
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Ordered a light online, had confirmation of despatch within an hour and the light was delivered next day. Outstanding service!

16 March 2015
Unprompted review
Rated 5 out of 5 stars

Great service

I was really delighted when they picked up I had ordered the wrong bits and then corrected it for me so my lights and driver matched. All arrived promptly and the lights are great.

14 March 2015
Unprompted review

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