Ordered some makeup as a gift for my…
Ordered some makeup as a gift for my sister and order came next day! No complaints..glad it came fast as she was traveling the next day. Will definitely use again.
13 October 2023
Unprompted review
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Company details
Written by the company
Love Lolu is the premier destination for beauty enthusiasts worldwide, dedicated to offering a carefully curated selection of over 100 well-known, unique, and emerging beauty brands. When you visit our shop online, you'll immerse yourself in a personalised journey, discovering a collection of luxury beauty products while gaining access to impartial guidance and expert insights. Our commitment spans skincare, haircare, cosmetics, and fragrances.
Contact info
Unit 4 Addington Business Centre, Vulcan Way, Croydon, CR0 9UG, London, United Kingdom
- customer.service@lovelolu.co.uk
- lovelolu.co.uk
3.6
Average
2 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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I order from lovelolu.co.uk which lists…
I order from lovelolu.co.uk which lists hair can products. They don't respond to messages or emails. The order was placed but never sent or any details it was been dispatched. I don't think they are operational any more. I am asking for a refund via PayPal. Save your money and time.
25 February 2023
Unprompted review
Reply from Love Lolu
Dear CW,
Thank you for sharing your experience with us, and we sincerely apologise for the inconveniences you've faced. We are committed to addressing your concerns and providing a resolution.
We understand that you had difficulties reaching us, and we regret any communication lapses you may have encountered. Your concerns are taken seriously, and we're working on improving our response times to ensure that our customers receive the support they deserve.
Regarding your order, we have thoroughly reviewed the situation. Our records indicate that your order was dispatched as scheduled, and the postage tracking confirms its delivery. It appears there might have been a misunderstanding or a delay in the tracking information. A refund was initiated via PayPal for the inconvenience.
We value your satisfaction and were committed to resolving this matter promptly.
We appreciate your feedback as it helps us improve our services and communication. We apologise once again for any inconvenience you've experienced and thank you for giving us the opportunity to make this right.
Your satisfaction is important to us, and we hope to regain your trust in the future. If you have any further questions, please do not hesitate to reach out to our customer support team.
Best regards,
Customer Service
Love Lolu
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