Love Louie LTD Reviews 

135
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and thoughtful curation of the products received, often noting how well the boxes are tailored to their pets' specific needs and preferences. Many people are impressed with the exceptional value and wide variety of items included, frequently mentioning that the contents far exceed their initial expectations. Consumers frequently highlight how much their pets adore the toys and treats, leading to great excitement and enjoyment. The company's service is also highly appreciated, with people noting the genuine care taken to select suitable items and provide an overall positive experience for both pets and owners. As a result, many customers express their strong intention to reorder and confidently recommend the company to others.

What people talk about most

Product

Consumers find product to be positive, with many expressing delight and satisfaction with the quality and... See more

Quality

Users describe positive interactions with quality, consistently praising the products as lovely and of great... See more

Service

People report positive experiences with service, often highlighting the excellent customer service and... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction and an intention to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Say hello to our new favorite box! 🎁🐾 Thanks to Agria insurance, we scored the Boredom Buster Box from LoveLouieCo and we are seriously impressed. Fast delivery, super helpful team when I had a s... See more

Rated 5 out of 5 stars

Really lovely cat hampers received from Love Louie, full of quality items which our cats adore. Excellent customer service with a friendly tone, which is rare when ordering online today. Highly recom... See more

Rated 5 out of 5 stars

I literally cannot say enough nice things about this company and the lovely lady who runs it! I’ve had 3, maybe 4 boxes now, all seasonal one off boxes and I have been blown away every single time. Th... See more

Rated 5 out of 5 stars

We just received Lily’s second box and I couldn’t be more grateful — thank you so much! ❤️ She’s been a little down lately, coming into season and missing out on her usual off lead walks, so th... See more


Company details

  1. Pet shop

Written by the company

Multi award winning small family business, supplying a variety of pet products, raising money for animal charities all over the world having raised over £40,000 so far!


Contact info

4.8

Excellent

TrustScore 5 out of 5

135 reviews

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No recent history of asking for reviews

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4.8

All reviews

(135)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Say hello to our new favorite box

Say hello to our new favorite box! 🎁🐾
Thanks to Agria insurance, we scored the Boredom Buster Box from LoveLouieCo and we are seriously impressed. Fast delivery, super helpful team when I had a small issue, and the contents? Absolute paw-fection 🐶✨

We were super impressed! Expected a little box of samples or something when they said we would get a free goodie box. Didn't expect this and definitely didn't expect a choice!

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Very impressed

We got a free box as an offer with Agria Pet Insurance. I chose the junior dog box and noted on the order my pup’s preferences. I’m extremely impressed, it’s a lovely box and clearly care went in to choosing items that would suit my pup based on my note. She absolutely loves the toys she’s tried so far. I wasn’t expecting much for a free box but it was excellent and well worth the listed cost if paid for. Really impressed, thanks.

29 September 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Honestly can't believe how much was in the box for such a good price! Delivery was fast and communication clear. Will definitely order again.

25 September 2025
Unprompted review
Rated 5 out of 5 stars

Love the gift box

There was a communication issue re: delivery dates but was soon sorted by Customer Service.

Then the box arrived and it fitted the brief we wrote perfectly! We all love it (and the fact 10% donation gets made to a charity of our choosing). Thank you!

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Could not be more delighted

We received a box of treats for our dog vis our insurance company and could not be more delighted. Ours is a rescue dog who never plays with anything other than a ball. We think in her formal life, she didn’t really learn how to play. She has loved everything in her box of treats. We will definitely be ordering again thank you from us and thank you from Ruby

3 September 2025
Unprompted review
Rated 5 out of 5 stars

We love Love Louie

We love Love Louie! We’ve had a couple of boxes now and they’re great value for money, but also a brilliant way to discover some new toys and treats that aren’t necessarily stocked in our local pet store. We had a question about our latest box and the customer service was absolutely outstanding. We’ll be back!

7 August 2025
Unprompted review
Rated 5 out of 5 stars

Amazing business. Fantastic value for money


I first discovered this amazing company through my insurers, and I’m so glad I did! Since then, I’ve ordered several more boxes, and the value for money is simply unmatched. Each box is packed full of toys and treats, all carefully personalised to suit my pup’s needs. The quality and variety are fantastic, and it always feels like such a treat to open them.

Amy’s customer service is outstanding — she’s been so helpful in answering my queries and making sure everything is just right. It’s clear this is a business that genuinely cares about its customers (and their furry friends!).

A truly fantastic company that I’ll continue to order from again and again. Highly recommend!

11 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Value

This is my first cat box. Excellent value for money. A great selection of Cat toys and treats. My cat,Pumpkin has been playing all morning and thats with just one of the many in the box. I will be back again. Highly recommended.

10 August 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Received a free box of goodies courtesy of our insurer, and was really impressed with the contents and speed of delivery! Boxes can be personalised to your dog's needs. I also experienced really helpful and kind customer service from Amy when I needed to exchange an item from a separate order (due to my own mistake). Would recommend!

28 July 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous kitten goody box - and service!!

We received a kitten goody box as a thank you for taking out insurance on our new kitten. Fab pressy - with lots of things in there. He is loving all the toys and is happily munching away on his Dreamies. Amy at Love Louie has been wonderful throughout the process. They actually care about the service the provide and, of course, about our pets. Thank you very much,

25 July 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic quality boxes!

Fantastic boxes! I just received my second box and the quality of the content unreal again! Such good value for money and my wee Shih tzu absolutely loved it! Love Louie is now my go too! If you’re thinking about ordering just do it, the team cater to you dogs needs that you enter. You won’t be disappointed 😃

22 June 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful dog hamper

I received a dog hamper from this company as a gift from my insurance company. I filled in the application form which customised the hamper for my type of dog and was very pleasantly surprised when it arrived. It had three good quality Kong toys, a lickimat and some delicious treats, my dog Binki loved them, if he's happy I'm happy. I would definitely use this company again.

23 June 2025
Unprompted review
Rated 5 out of 5 stars

We loved our box and it's personalisation!

We loved our Love Louie box! We purchased the birthday box for our girls second birthday and it did not disappoint. Asking what treats and toys are preferred is the extra mile I haven't seen anywhere else. This will be my go to gift option in future 💕

3 April 2025
Unprompted review
Rated 5 out of 5 stars

So happy with the hamper

So happy with the hamper! My 9 month old cockapoo loves his toys and treats! I love that I was asked questions beforehand to ascertain which toys are best. They are such good quality and a great selection. Would definitely recommend. Thank you!

19 May 2025
Unprompted review
Rated 5 out of 5 stars

Swift resolution to delayed hamper

My hamper was delayed, I contacted Love Louie, Amy Frankcom answered my email immediately. I was so grateful, Amy confirmed she would look into it. My hamper arrived a few days later, my dog is very happy with the wonderful toys and delicious dog treats. Great packaging too. Thank you so much, would highly recommend!

15 May 2025
Unprompted review
Rated 5 out of 5 stars

Amazing!

We received our wonderful boredom box hamper today, and the attention to detail for our pups preferences was great! Safe to say our pup Winston was delighted with his new toys and treats! We will definitely be ordering a hamper again. 😊

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Amazing boxes

We received our puppy box as a gift for joining a insurance company and I am so
Impressed. I loved that we could tailor the box to our dog and the range of gifts in it was brilliant. Our puppy loved the toys and hasn’t stopped playing with them. Will definitely be ordering again

7 April 2025
Unprompted review

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