Lowe & Sons Reviews 

192
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally friendly, welcoming, patient, and deeply knowledgeable about the antique jewellery and silver collections. People consistently appreciate the highly attentive, professional, and personalized assistance provided during every single visit to the store. Consumers also love the wonderful selection of unique pieces, stunning gems, and beautiful items available for purchase. Shoppers frequently share how wonderful it is to browse such a charming atmosphere where nothing ever feels like too much trouble. Visitors are always impressed by the smooth service, fast resizing results, and the beautiful packaging for special gifts.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their welcoming, friendly, and approachable... See more

Product

Customers consistently note positive experiences with product, highlighting a vast array of gorgeous... See more

Service

People report high satisfaction with the exceptional service, highlighting professional and knowledgeable... See more

Customer service

Customers had positive experiences with customer service, highlighting that staff are very welcoming and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lowe & Sons is a lovely shop, exuding quality and expertise. The staff are friendly, approachable, practical, down-to-earth, skilful and very helpful. Gold repairs are never cheap but they did a good... See more

Company replied

Rated 5 out of 5 stars

This is a gem of a jewellers tucked away in the Rows of Chester. A real old-fashioned, traditional shop run by very professional, helpful and welcoming staff. It is always a pleasure to shop here an... See more

Company replied

Rated 5 out of 5 stars

Fabulous shop - worth going I just to see it but we were Christmas shopping and it was a pleasure to browse. Declan was so helpful ,pleasant and knowledgeable . I purchased a beautiful pair of earrin... See more

Company replied

Rated 5 out of 5 stars

I was treated very well by the ladies, who showed exceptional subject knowledge. There was a vast array of wonderful jewellery, and nothing was too much trouble for them. I will definitely be coming b... See more

Company replied


Company details

  1. #41 of 111 best companies in Jeweller

Contact info

4.9

Excellent

TrustScore 5 out of 5

192 reviews

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4.9

All reviews

(192)

71 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. We were looking for an eternity ring with certain requirements. Lowes made contact with their local supplier & a ring was delivered to the shop. All staff were knowledgeable, polite & friendly. A special shout out to Orla, who went the extra mile.

24 January 2025
Lowe & Sons logo

Reply from Lowe & Sons

Hello Nicky,

Thank you for such kind words. Although I was unable to meet your requirements this time, If you do need anything in the future do let me know. I hope you had a lovely time celebrating your birthday with friends and family.

Kindest Regards,
Orla

Rated 5 out of 5 stars

Excellent solution to a problem.

I needed advice on how to solve the problem of my wedding ring falling off, particularly in this cold weather, - it had been resized several times. They advised that nodules could be put inside the ring to provide additional friction. Brilliant solution.

7 February 2025
Lowe & Sons logo

Reply from Lowe & Sons

Thank you for your review! I am pleased to hear that your wedding ring is now fitting more comfortably.

Kindest Regards,
Orla

Rated 5 out of 5 stars

Knowledgeable and friendly staff.

Knowledgeable and friendly staff.
Always a pleasure to visit such a beautiful shop.

30 January 2025
Lowe & Sons logo

Reply from Lowe & Sons

Hello Ms Smith,

Thank you for your perfect review. We hope to see you again in the future.

Kindest Regards,
Orla

Rated 5 out of 5 stars

Helpful and friendly staff

Helpful and friendly staff. Clear advice. Reasonable price and good quality of work

27 January 2025
Lowe & Sons logo

Reply from Lowe & Sons

Thank you for your Review Mrs Caunce. Your words and custom are much appreciated.

Kindest Regards,
Orla

Rated 4 out of 5 stars

Lowe & Sons always delivers excellent…

Lowe & Sons always delivers excellent service and a fantastic selection of antique jewellery, including pieces with Chester hallmarks. Over the years, they’ve maintained a high standard, and their shop truly stands out in Chester. On a recent visit, I purchased a beautiful silver necklace and was impressed once again by the friendly, professional service. It's great to see this gem of a store still thriving! Four stars.

13 January 2025
Unprompted review
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Reply from Lowe & Sons

Thank you for your amazing review Kazim. We hope to see you again in the future.

Kindest Regards,
Orla

Rated 5 out of 5 stars

Excellent service

Excellent service and delighted with my purchase. Lovely to deal with.

15 January 2025
Lowe & Sons logo

Reply from Lowe & Sons

Thank you for your glowing review. We hope to see you again in the future.

Kindest Regards,
Orla

Rated 5 out of 5 stars

Love love’s shop

Love love’s shop, perfect Victorian interior and helpful staff, purchased myself a lovely Christmas present

3 January 2025
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Reply from Lowe & Sons

Hello Mrs OSullivan,

How lovely to hear you love our store. Its heritage and original interior is something we are very proud of. I hope you are still loving your purchase and we hope to see you again in the future.

Kindest Regards,
Orla

Rated 5 out of 5 stars

The service was good and professional…

The service was good and professional and they managed to help me sort my necklace out

30 December 2024
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Reply from Lowe & Sons

Hello Charlie,

Thank you for your review. I am pleased to hear we were able to help you sort your necklace out and I hope you are enjoying wearing it.

Kindest Regards,
Orla

Rated 5 out of 5 stars

First choice jewellers

Very friendly and approachable staff, with great quality jewellery.very delighted with our purchase.

18 December 2024
Lowe & Sons logo

Reply from Lowe & Sons

Hello,

Thank you for your positive review. We hope to see you again in the future.

Kindest Regards,
Orla

Rated 5 out of 5 stars

Excellent choice of unique and new jewellery

What a great jewellery and antiques shop to find something unique and different. Excellent, personalised service in such a beautiful old building. Helpful staff with a fantastic display to choose from.

14 December 2024
Lowe & Sons logo

Reply from Lowe & Sons

Hello Yvonne,

Thank you for your review, we are happy to hear of your 5 star experience. We hope to see you again in the future.

Kindest Regards,
Orla

Rated 5 out of 5 stars

Great friendly customer service

Great friendly customer service. Found what I wanted.

14 December 2024
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Reply from Lowe & Sons

I am pleased to hear you were able to find what you were looking for. We hope to see you again in the future Mrs Taylor.

Kindest Regards,
Orla

Rated 5 out of 5 stars

Fantastic service

Saw the perfect gift for my mum in window and went in. The sales assistant was fantastic explained all about the piece and let me examine it thoroughly. I couldn’t have asked for better service and in the most extraordinary beautiful building.

14 December 2024
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Reply from Lowe & Sons

Thank you Sue for such a lovely review! I hope your Mum loved her gift.

Kindest Regards,
Orla

Rated 5 out of 5 stars

An enjoyable purchasing experience.

A warm, pleasant and helpful customer service experience. It made the purchasing journey very enjoyable.

10 December 2024
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Reply from Lowe & Sons

Thank you for your review Dr Jones. We hope to see you again in the future.

Kindest Regards,
Orla

Rated 5 out of 5 stars

Quality service and value!

Have known the Powell family for many years personally and as a customer my purchase from Lowes was a Christmas gift to my wife. As always the attention to detail from the staff was second to none, beautiful vintage piece that was sized in days and ready for a covert collection whilst my wife sat in their other shop a few doors down. Cannot recommend highly enough forget modern jewellers, for the very best in quality, value and service visit Lowes and Powells.

10 December 2024
Lowe & Sons logo

Reply from Lowe & Sons

Hello Mr Dine,

Thank you for such a lovely review and your loyalty to both Lowe's & Powells. We hope to see both yourself and your family again soon.

Kindest Regards,
Orla

Rated 5 out of 5 stars

Awseome Jewellery

Great feeling in the shop.
Lovely warm staff
Great selection

10 December 2024
Lowe & Sons logo

Reply from Lowe & Sons

Hello Mr Sumner,

Thank you for such kind words as usual.

Kindest Regards,
Orla

Rated 5 out of 5 stars

Great service

I have found Lowes to be very responsive and professional on their communications with me. They gave me confidence when the modifications were being made to a jewellery item I had purchased. They also assured me on the postage of the item and how it was being tracked during delivery.

10 December 2024
Lowe & Sons logo

Reply from Lowe & Sons

Hello Mr Norris,

I am happy to hear you were satisfied with all aspects of your purchase. We hope to see you again in the future.

Kindest Regards,
Orla

Rated 5 out of 5 stars

Fabulous Jewellers in the heart of…

Fabulous Jewellers in the heart of Chester they have the most amazing antique jewellery. Bought a beautiful Edwardian necklace as usual their service is second to none.

29 November 2024
Lowe & Sons logo

Reply from Lowe & Sons

Hello Colette,

Thank you for your kind words as always. We look forward to seeing you again in the future.

Kindest Regards,
Orla

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