Lower Reviews 2,654

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, highlighting how they make complex processes feel effortless and stress-free. Many people commend the exceptional customer service, noting the team's attentiveness, responsiveness, and willingness to go the extra mile to provide solutions and keep them informed at every stage. Reviewers frequently mention quick response times, often within the same day or even hour, contributing to a smooth and efficient experience. However, some customers also noted issues with the contact process, with a few reporting rude or unprofessional interactions with staff. There were also occasional mentions of slow underwriting processes or communication delays, with some experiencing 48-hour response times or a lack of clear information regarding changes in their loan process.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, responsiveness, and... See more

Service

Consumers find service to be positive, often highlighting the professionalism, knowledge, and kindness of the... See more

Customer service

Reviewers mention positive feedback about customer service. Customers frequently praise the responsiveness... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the promptness and... See more

Customer communications

Customers had ambiguous experiences with contact. Many reviewers praised the consistent and regular... See more

Based on these reviews

Rated 5 out of 5 stars

Chance Walton and his team made our home financing experience flawless. He delivered on every commitment, kept us informed at every stage, and somehow made the process feel almost effortless. Our real... See more

Rated 5 out of 5 stars

Tyler Marton was phenomenal to work with. He kept the entire loan process organized, transparent, and moving fast. His communication was top-tier and his efficiency made a tight closing timeline feel... See more

Rated 5 out of 5 stars

The team at Lower, led by Joe Costello in my case, was very attentive and responsive. Almost all responses were on the same day, often within the same hour. Joe was engaged and creative in terms of c... See more

Rated 5 out of 5 stars

I've utilized Lower.com twice now both times have experienced excellent customer service. Owen Dysart was my Loan advisor both times and I have nothing but great things to say about him.He real... See more


Company details

  1. Mortgage Lender

About Lower

Written by the company

Your place for
lower rates.

Buy - Refinance - Save - Insure

I'm buying a house I want to refinance

Let's make you a homeowner


NMLS #1124061. Equal Housing Lender. nmlsconsumeraccess.org


Contact info

  • 8131 Smith's Mill Rd
, 43054, New Albany, United States

  • lower.com

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 90% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I have been working with Shawn for a…

I have been working with Shawn for a couple of years now he is awesome. Working with Shawn was a great experience and would recommend him to family and friends.Shawn was on top of everything and was very patient with me.Shawn made this experience smooth.
Thank you to Shawn and his team

17 February 2025
Unprompted review
Rated 5 out of 5 stars

Hanna didn't give up or move on to the next client.

If you’re looking for a loan officer who genuinely cares about making your dreams a reality, look no further than Hanna. From the very start, she made the home-buying process simple and easy to understand, walking me through every step with patience and knowledge. She didn’t just process my loan—she educated me, ensuring I felt confident and informed throughout the journey.

When underwriting didn’t see a way forward, Hanna didn’t give up or move on to the next client. Instead, she doubled down, exploring every possible solution to make my dream of homeownership a reality. It was clear that my goal wasn’t just another transaction for her—it was her goal, too.

Hanna’s resilience, dedication, and passion set her apart. The world truly needs more people like her. If you have the chance to work with Hanna, consider yourself lucky—you won’t find a more determined and caring advocate for your future. Thank you, Hanna, for everything!

11 February 2025
Unprompted review
Rated 5 out of 5 stars

Shawn Baird was great to work with

Shawn Baird was great to work with. He is always available to answer any questions, and willing to help out any way he can to ensure a smooth closing. He’s responsive, concise, and makes the process so easy.

7 February 2025
Unprompted review
Rated 5 out of 5 stars

My loan advisor…

My loan advisor worked diligently to make sure I was informed with concise and relevant information throughout the entire process.

27 January 2025
Unprompted review
Rated 5 out of 5 stars

Great experience!

This has been a great experience! We were kept in the know every step of the way and Geoff White was outstanding. He answered any questions we had and helped us with anything we needed!

6 February 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Katie Lepley and team!!

We had a great experience as first time homebuyers working with Katie Lepley and her team! From walking us through every step in the pre-approval process and finding a great agent to closing they made this process as easy as possible. Highly recommend!

30 January 2025
Unprompted review
Rated 5 out of 5 stars

I just could not be any more happier…

I just could not be any more happier first Mackenzie was who I was working with and she could not have been any nicer and so thorough and quick we got this whole process done I believe in nine days from beginning to end and it's unbelievable I could not be any happier I've been telling everybody I just want to say thank you guys very much for making my life a lot easier. Jim

28 January 2025
Unprompted review
Rated 5 out of 5 stars

Owen and Lower Were Outstanding!

Owen Dysart was my rep and got me through every step of the process! He answered any questions I had in a very timely manner. I felt he genuinely cared about me and not just as a client. I would recommend Owen and Lower very highly!

31 December 2024
Unprompted review
Rated 5 out of 5 stars

Owen Dysert and his entire team were…

Owen Dysert and his entire team were amazing!

We had a situation with an uncooperative taxing body where the tax certifications and municipal lien letters weren't received until mere hours before closing. Owen, Michaelene, Sonja and Jessica all jumped into an All hands on deck situation, got the final clear to close, balanced with us for final numbers and we were still able to make it to the closing table with plenty of time. We ended up with very happy buyers, sellers and agents!

12 December 2024
Unprompted review
Rated 5 out of 5 stars

I just completed a VA refinance with…

I just completed a VA refinance with lower.com and had the most positive experience with the process. I worked with Sam Berman who gave me a great rate, was knowledgeable about the VA process and made the entire experience go very smooth, quickly and without any complications.

11 December 2024
Unprompted review
Rated 5 out of 5 stars

Shawn was great! Borrowing money is not, but we’ll be back.

Our loan officer Shawn really helped us out. We had a challenging situation that he was able to navigate and get our loan closed. Really appreciate his responsiveness to my many questions and concerns. Wish he could get the underwriters to do the same. In any event, when we refinance in a couple years, we will be looking to go through Shawn and Lower again.

19 August 2024
Unprompted review
Rated 5 out of 5 stars

My loan originator

My loan originator, Sean O’Neil, is kind, upbeat, patient, and very considerate of an old lady with minimal computer skills. He is keeping me aware of every step being taken to help me secure this loan and directs me patiently in areas I need more assistance.

13 November 2024
Unprompted review
Rated 5 out of 5 stars

Great Support and Assistance from Nick C

Nick, was amazing assisting us with our refinance. He was able to save us some money and kept the process moving. We were able to close much quicker than expected due to his work. We look forward to working with him again in the future.

30 September 2024
Unprompted review

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