Chance Walton and his team made our home financing experience flawless. He delivered on every commitment, kept us informed at every stage, and somehow made the process feel almost effortless. Our real... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Company details
About Lower
Written by the company

Contact info
8131 Smith's Mill Rd , 43054, New Albany, United States
- lower.com
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Simple and to the point
Simple and to the point. Shawn is an AMAZING lender. 10000% recommend!!
Shawn Baird - Great Service
Shawn Baird provided a great experience for me. Not only presenting me with multiple options, but explaining them in a clear manner.
Shawn Baird was great to work with!
Can’t say enough good things about Shawn Baird! He’s a knowledgeable lender, communicates clearly & quickly & was a huge asset to our mutual client.
I have been working with Shawn for a…
I have been working with Shawn for a couple of years now he is awesome. Working with Shawn was a great experience and would recommend him to family and friends.Shawn was on top of everything and was very patient with me.Shawn made this experience smooth.
Thank you to Shawn and his team
Shawn Baird was timely and communicated…
Shawn Baird was timely and communicated the process well. Great to work with.
Shawn Baird is a joy to work with!
Shawn Baird was incredibly helpful and made my pre-approval process quick and easy. He was also a great resource throughout the entire home buying process.
Hanna didn't give up or move on to the next client.
If you’re looking for a loan officer who genuinely cares about making your dreams a reality, look no further than Hanna. From the very start, she made the home-buying process simple and easy to understand, walking me through every step with patience and knowledge. She didn’t just process my loan—she educated me, ensuring I felt confident and informed throughout the journey.
When underwriting didn’t see a way forward, Hanna didn’t give up or move on to the next client. Instead, she doubled down, exploring every possible solution to make my dream of homeownership a reality. It was clear that my goal wasn’t just another transaction for her—it was her goal, too.
Hanna’s resilience, dedication, and passion set her apart. The world truly needs more people like her. If you have the chance to work with Hanna, consider yourself lucky—you won’t find a more determined and caring advocate for your future. Thank you, Hanna, for everything!
Shawn Baird was great to work with
Shawn Baird was great to work with. He is always available to answer any questions, and willing to help out any way he can to ensure a smooth closing. He’s responsive, concise, and makes the process so easy.
My loan advisor…
My loan advisor worked diligently to make sure I was informed with concise and relevant information throughout the entire process.
Brianne was very helpful in answering…
Brianne was very helpful in answering all sorts of questions and getting me the information I needed! Highly recommend her!
Great experience!
This has been a great experience! We were kept in the know every step of the way and Geoff White was outstanding. He answered any questions we had and helped us with anything we needed!
Thank you Katie Lepley and team!!
We had a great experience as first time homebuyers working with Katie Lepley and her team! From walking us through every step in the pre-approval process and finding a great agent to closing they made this process as easy as possible. Highly recommend!
I just could not be any more happier…
I just could not be any more happier first Mackenzie was who I was working with and she could not have been any nicer and so thorough and quick we got this whole process done I believe in nine days from beginning to end and it's unbelievable I could not be any happier I've been telling everybody I just want to say thank you guys very much for making my life a lot easier. Jim
Josh Morris was my rep
Josh Morris was my rep. He is genuinely kind and with a willingness to help answer any questions I had. Would definitely recommend Lower
Owen and Lower Were Outstanding!
Owen Dysart was my rep and got me through every step of the process! He answered any questions I had in a very timely manner. I felt he genuinely cared about me and not just as a client. I would recommend Owen and Lower very highly!
Owen Dysert and his entire team were…
Owen Dysert and his entire team were amazing!
We had a situation with an uncooperative taxing body where the tax certifications and municipal lien letters weren't received until mere hours before closing. Owen, Michaelene, Sonja and Jessica all jumped into an All hands on deck situation, got the final clear to close, balanced with us for final numbers and we were still able to make it to the closing table with plenty of time. We ended up with very happy buyers, sellers and agents!
I just completed a VA refinance with…
I just completed a VA refinance with lower.com and had the most positive experience with the process. I worked with Sam Berman who gave me a great rate, was knowledgeable about the VA process and made the entire experience go very smooth, quickly and without any complications.
Shawn was great! Borrowing money is not, but we’ll be back.
Our loan officer Shawn really helped us out. We had a challenging situation that he was able to navigate and get our loan closed. Really appreciate his responsiveness to my many questions and concerns. Wish he could get the underwriters to do the same. In any event, when we refinance in a couple years, we will be looking to go through Shawn and Lower again.
My loan originator
My loan originator, Sean O’Neil, is kind, upbeat, patient, and very considerate of an old lady with minimal computer skills. He is keeping me aware of every step being taken to help me secure this loan and directs me patiently in areas I need more assistance.
Great Support and Assistance from Nick C
Nick, was amazing assisting us with our refinance. He was able to save us some money and kept the process moving. We were able to close much quicker than expected due to his work. We look forward to working with him again in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








