What piss poor service.. dont have a problem selling you a product. But dont want to know you after you bought it. Call center is absolutely beyond functional. No one understands plain simple English.... See more
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The eagle 7 worked great for a year then I decided to upgrade two a triple shot so I could get side scan. From everywhere I saw it said it was compatible and it has the same plug in. When I get the ne... See more
Lowrance makes so many different versions of the same item it's very difficult to determine which version you need. My local sporting goods store dropped Lowrance for roughly the same reason. They'd... See more
Company replied
I've always liked Lowrance, so I'm probably a little partial. We'll see how things turn out in the big picture. If I continue to have problems with the GPS "seeing the sky," I am going to be extremely... See more
Company details
Information provided by various external sources
Lowrance has been a leader in marine electronics since it invented the first consumer sonar device in 1957 -- The Little Green Box. In the years since, Lowrance has never wavered from its purpose to push the envelope of innovative performance to help anglers find and catch more fish. Our most popular products include Fishfinders, Chartplotters, Radar and Sonar. We simply help you find more fish easily. Approximately one million Lowrance products are now being sold every year. One important reason for this success is the extent of the product range. And it is equally important that the Lowrance brand has become associated with more innovations, new patents and distinctions than any other brand in the marine electronics industry.
Contact info
4500 S. 129th East Avenue, Ste. 200, 74134-5885, Tulsa, United States
- lowrance.com
3.0
Average
3K reviews
Hasn’t replied to negative reviews
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Reply from Lowrance
Thanks for the positive review, Betty! We appreciate it!
Reply from Lowrance
That's awesome!! Thanks for the positive review, Wahoo Whisperer! We appreciate you!
The part does not work on TRIPLESHOT…
The part does not work on TRIPLESHOT TRANSOM. The front of the transducer and cord hit the boat. I made a box to pull the transducer away from the boat.
7 March 2023
Reply from Lowrance
Hi, Rodney. We're so sorry to hear the part doesn't fit your transducer. It is, indeed, a TripleShot bracket you ordered, it shoud fit the TripleShot. Please write to us at orders-b2c@navico.com to return the product for a refund and to have the correct item sent. We're truly sorry for the inconvenience.
Know your inventory
Ordered an Elite-7 Ti2 from the website on 3/3. Inquired on 3/9 about the status of my order and was told it was being prepared for shipping. Inquired again on 3/21and was eventually told that the graph I ordered was not offered anymore. Don't take my money and make me wait 3 weeks if you don't have that item to sell.
21 March 2023
Reply from Lowrance
Hi, Ned. We're so sorry to hear you had a negative experience. Usually any items not offered anymore are removed from the website before anyone can order. There must have been an issue on our side, allowing the product to show as available on our website. We're truly sorry for this mishap. We've forwarded your comment to management to have them investigate this so we can prevent this from happening in the future. Thanks for bringing this to our attention.
I was able to quickly and easily…
I was able to quickly and easily determine the correct part I needed and order it.
1 February 2023
Reply from Lowrance
Perfect!! Thanks for the positive review, Kevin!
I ordered my first side scan unit
I ordered my first side scan unit. Of course as soon as you click the button to purchase you start waiting. I thought I might have to wait several weeks for the unit but it got here within days (not sure how many but less than a week). Hod the unit out for the first time today, there will definitely be a learning curve but so far crazy happy. I know what to expect from the unit and from Lowrance so I feel safe with my purchase, fast shipping was just a bonus.
20 March 2023
Reply from Lowrance
Hi, Wayne! Thanks for the compliment and for doing business with us! We sure appreciate you and hope you enjoy your side scan for many many years.
You are very hard to converse with I…
You are very hard to converse with I did get a response on the s3100 module I stile need one bought everything new Lowrance 17000.00 and can’t complete my system with your newest products please help me get one
21 March 2023
Reply from Lowrance
Hi, Monnie. Unfortunately, the S3100 is a new product that our production team is working on building right now so there's not any stock yet. We're working to get them built and released into stock as quickly as possible. We apologize for the wait.
Service has been excellent
15 March 2023
Reply from Lowrance
Hi, Robert! Thanks for the compliment! We appreciate you!
I recently ordered a transducer to…
I recently ordered a transducer to replace the one that broke. The pictures on the website did not show a close-up of the connector, so I ended up with the wrong part. The next day, I ordered the correct part and emailed your customer care department to get a return authorization number for the first part. They emailed me back and said that their records showed that my first order had not been delivered yet, even though I had had it for 5 days already. I received the second part and it appears to be the correct one. I still do not have a return authorization for the first order and I asked for it a week ago. On Friday, March 17th, I received a shipping notification from you for my first order, which I had actually received on March 8th. On the positive side, your shipping was very fast. Just need better information and more pictures on the website, and better customer service (and accurate information) to go along with it.
6 March 2023
Reply from Lowrance
Hi, Mike. We're so sorry for the delay. We see Kristine got the RMA out to you. We just wanted to apologize for the issues you had. We will work to prevent this from happening again and truly appreciate your feedback.
Bought a Lowrance from Bass Pro online
Bought a Lowrance from Bass Pro online, they sent me the wrong cover 2 different times, went online with Lowrance and got the cover I needed with no issues, will order directly from Lowrance from now on.
10 March 2023
Reply from Lowrance
Hi, Michael! I'm glad we were able to help get the correct cover. We'll be happy to help with anything you need in the future. Thanks for doing business with us!
Fast and easy-to-use website fast on…
Fast and easy-to-use website fast on time delivery.
16 March 2023
Reply from Lowrance
Hi, Christopher! Thanks for the compliment! That's great to hear!
Should be able to just buy the base…
Should be able to just buy the base bracket without transducer cover for like $10 bucks. You can charge excessive price since you have no competition. I get it.
15 March 2023
Reply from Lowrance
Hi, DG. Thanks for your feedback. We will forward your comment to our research and development team. We're always looking for ways to be the best and appreciate you letting us know how we can improve. Thanks!
Good customer service
Great customer service!!
Answered all my questions in a timely manner!
1 March 2023
Reply from Lowrance
Thanks for the compliment, Scott! We truly appreciate you!
Reply from Lowrance
You are the best, Hector!!! We couldn't ask for a better customer and we truly appreciate you!! Thanks!
Quick free shipping and fair price.
26 February 2023
Reply from Lowrance
Hi, Scott. Thanks for the positive review! We excited to hear that you had a positive experience. Thanks!!!
No instruction manual, your on your own to try to figure things out.
No instruction manual, you’re on your own trying to figure
5 March 2023
Reply from Lowrance
Hi, James. You can find an electronic copy of the manual here: https://www.lowrance.com/downloads/ Or if you give us a call at 800-628-4487 or email us at Lowrance.tech@navico.com, we will be happy to mail you a copy. We're also very happy to answer any questions you may have. We're very sorry to hear you had a negative experience.
Help may be from Foreign country, could have language issues.
Lot of trial and error, but he ( tech ) and I overcame and hopefully solved the issue......
26 February 2023
Reply from Lowrance
Hi, Malcolm. We're glad to hear that you were able to get the assistance needed. If it's easier for you to write to us, we'll be happy to help via social media or email. Thanks for the positive review.
I love the trolling motor and graphs
I love the trolling motor and graphs, but getting the maps had been a problem. I ordered the maps, they took my money, then canceled my rider saying they no longer sell the map I purchased. Still waiting for credit and to find out what maps I can purchase to go on my graphs for lakes near me.
4 March 2023
Reply from Lowrance
Hi, Bryan. We're sorry to hear that your order was canceled. Please give us a call at 1-800-628-4487 or email at Lowrance.tech@navico.com, we'll be happy to help you find a map that works for you.
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