LPG Shop Reviews 

905
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for providing clear guidance, making product selection and system assembly remarkably simple, smooth, and entirely stress-free. Buyers also emphasize the outstanding quality of the items purchased and the impressive responsiveness of the support team whenever technical assistance is required. Moreover, shoppers appreciate the exceptionally fast shipping times and the care put into packaging orders securely. However, some people mentioned occasional delivery delays or minor missing parts upon initial arrival. Reviewers noted that these shipping hiccups were promptly handled and replacements were sent quickly by the team to ensure customer satisfaction.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that items such as high quality gas... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast postage and quick arrival... See more

Staff

People report positive experiences with staff, frequently highlighting their helpfulness, professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising knowledgeable staff members who... See more

Service

Customers had positive experiences with service, frequently highlighting helpful staff, fast delivery, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can’t recommend this business enough — from fast delivery to unbelievable customer service. After installing the equipment, I ran into an issue I couldn’t figure out. One email and a quick phone cal... See more

Rated 5 out of 5 stars

I bought my second Safefill 10kg cylinder from the LPG shop, Leicester this week. I bought the first one in February for a new motorhome that was due to arrive in March and am delighted with the weig... See more

Rated 5 out of 5 stars

Excellent service. When I was struggling to plan a refillable gas system I rang up and Wes had it sorted in no time and really quick delivery.. Highly recommended.

Rated 5 out of 5 stars

Good products and knowledgeable staff, and when there was a delivery problem with my items (a small order) Mario the customer relations manager helped sort it out without fuss. Many thanks!


Company details

  1. Car accessories shop

Information provided by various external sources

Biggest LPG Conversions Systems Online Shop Worldwide. Parts and Accessories , Equipment for Autogas and LPG.


Contact info

  • Putney Road West, LE2 7TD, Leicester, United Kingdom

  • lpgshop.co.uk

4.8

Excellent

TrustScore 5 out of 5

905 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(905)

64 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant patient customer service !

I recently returned to the UK after many years in the US and brought back a large fire pit table. The team at LPG worked with me to ascertain the best solution to make it all work - kudos to Dave for his patience during endless emails and phone calls !

15 August 2024
Unprompted review
Rated 1 out of 5 stars

Avoid this company there are better out…

Avoid this company there are better out there that treat customers with respect. they have terrible customer service take no responsibility, and do not answer questions on time or in the time frame required. I purchased from their eBay store and it took over a month for them to reply and blame eBay..? As if a multi-billion dollar company doesn't have its message service sorted. seems they do as when they got involved they answered. But still tried to say eBay shop was not the same as their online store which is not true. It is sold with descriptions that make you think about the thing and then they ask you to spend another £90 on something they do not mention you need in the description on eBay. But again they say it is the correct description but it says the gas bottle is good for barbecue, house heating and so on if so why do you need to have an extra item to fill the bottle..? I mean I bought one for campervan but can you take your home to the gas station or barbecue to have it refilled? Again they were only concerned about their eBay listing and how a return would affect them nothing about you or an apology. Just it costs them for a return and effects their eBay store.? Well answer messages when you are sent them and treat customers with respect you only have to read other reviews on here and google they couldn't care less about you just their profit. Stay away, safe fill are way better choice

1 August 2024
Unprompted review
LPG Shop logo

Reply from LPG Shop

Dear Customer, we are very sorry for your experience.
As you can see we have received significant amount of very good reviews from our customers so this review is an exception for us.

As for your case:
We have explained the core benefits of the product and offered the best possible solution to use the cylinder you've purchased and you've refused it.
Yes, if you don't have the external filling point additional parts are required that's the case with every single DUO valve cylinders on the market - that's not a secret!

No matter which company you go for - If you don't ask for advice before the purchase of items that might be out of your expertise the final result most likely will be return of the product and dissatisfaction.

After your last message we have accepted the return and we have COVERED the return shipping back in timely manner.
Your refund is sorted, and you've purchased other cylinder (from different supplier) that is also available at our store.

Just a quick call before the purchase would save your time - you would purchase Safefill cylinder that might be more suited for your use from our shop in the first place.

Everyone would be happy - it's just one call, we are always here for you.







Rated 5 out of 5 stars

Excellent company for LPG products and advice.

Found this company on line following a search for refillable gas bottles, phoned and received outstanding excellent advice and information from a very knowledgeable gentleman.
Order from this company with confidence especially if advice was sought, delivery and packaging is exceptional.

26 July 2024
Rated 5 out of 5 stars

Quick and helpful service

Gas Bank cylinder and connector arrived the next day. As there weren't any instructions, I called and they were helpful in confirming some points for me.

29 July 2024

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