LPI Loans Reviews 2,019

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, positive attitudes, and professionalism, making every interaction pleasant. Many people highlight the outstanding customer service, noting the team's ability to provide clear explanations and personalized support. The service is frequently described as quick, easy, and hassle-free, with consumers appreciating the efficient processes and fast response times. Reviewers also commend the smooth user experience, emphasizing how simple it is to navigate their services. People often mention that the staff are knowledgeable and go above and beyond to assist them, even in challenging situations.

What people talk about most

Staff

Consumers consistently express high satisfaction with the staff, describing them as helpful, professional,... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the outstanding and... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the helpfulness and efficiency... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the quick and... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently describe the process as... See more

Based on these reviews

Rated 5 out of 5 stars

The first day I walked into the Sioux Falls office to apply for a loan, the staff there were excellent. When I left that day I had my loan check in hand. I've since been refinanced 2 other times. As... See more

Rated 5 out of 5 stars

I've always had a positive experience with LPI loans. I am appreciative that I was able to get additional money just when I needed it most. Service is quick and easy, and hassle free. Everyone had a p... See more

Company replied

Rated 5 out of 5 stars

Tira is the best! She is so good at what she does! She made the experience so easy to understand and she was a delight to work with. Since getting the loan I’ve called her to discuss my loan payment t... See more

Company replied

Rated 5 out of 5 stars

Exceptional customer care. Very friendly, informative and helpful. I got my loan easily and was informed on the decision quickly. Thank you,... See more

Company replied


Company details

  1. Non-bank financial service
  2. Financial advisor

Written by the company

In 1973, our doors were opened. Today, with more than 50 years under our belts, we still stay true to our mission; To help those with imperfect credit. Banks and credit union loans are not right for everyone. That’s where we step in. For over half a century, we’ve been available to our Iowa & Illinois residents. Recently, we crossed over into South Dakota so we could extend our helping hand to more people in need. LPI employees genuinely make every effort to build a personal relationship with each of our customers. We want to get to know you, your needs, and your situation. We understand that every individual is different, and we strive to provide the perfect loan that fits you! Not every loan request can be granted. If we cannot get you to “yes!” the first time, we will work with you to guide and inform you on what needs to happen so we can be there for you in the future. We’ll provide the steps necessary to make your needs and desires a reality. Loan officer’s review your credit report history, but never see your credit score. This is because LPI Loans does not approve or deny an application based on a number. However, we do report to the credit bureau to help you build and/or re-establish credit… bonus! We care about what you’ve been through, what you’re going through, and where you want to go from here! So, what are you waiting for? Check us out at www.lpiloans.com! Applying online is super easy. Want to meet us in person? Use our online locations tab to find one of our five Iowa branches or our newest office in Sioux Falls, South Dakota. Please keep in mind that we’re only able to service those located within a 50-mile radius of any one of our branches. We appreciate you stopping by! At LPI Loans, we help you, get to YES!


Contact info


4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Well Pleased

The first day I walked into the Sioux Falls office to apply for a loan, the staff there were excellent. When I left that day I had my loan check in hand. I've since been refinanced 2 other times. As long as a person is able to repay that loan on a monthly basis, the customer service there is OUTSTANDING! I would recommend anyone needing a short term loan with low interest rates to apply there.

10 April 2025
Rated 3 out of 5 stars

Great place for a loan

I have had many loans over the past 20 years with LPI. They understand that sometimes people just need a little help. The process is easy. All the staff are helpful and professional.

27 November 2025
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Reply from LPI Loans

Hi, Laura! Thank you so much for your kind words—we truly appreciate your loyalty over the years! It means a lot to hear that our team has been helpful and the process has been easy!

If there’s anything we could have done to make your experience a full 5-star one, we’d love to hear your thoughts. We’re always looking for ways to improve!

Rated 5 out of 5 stars

Very friendly!

Very friendly!! Welcoming! The process was smooth!

10 February 2026
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Reply from LPI Loans

We love to hear about your smooth experience, Michelle! Thank you so much for the sweet words! We look forward to working with you!

Rated 5 out of 5 stars

Employees were very helpful and worked…

Employees were very helpful and worked hard getting my loan through. I am very grateful for all the help they gave me

26 February 2026
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Reply from LPI Loans

We're so happy we could work with you on this, Jeff! Thank you for the sweet review and 5 stars! We appreciate you!

Rated 5 out of 5 stars

Very friendly

Very friendly . Also very quick and efficient at what they do. Always been happy with the service. Good people.

20 February 2026
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Reply from LPI Loans

We're so glad you continue to have great experiences, Patricia! Thank you for the awesome review!

Rated 5 out of 5 stars

Five stars all the time

Five stars all the time. They treat you like a person all the way. Caring and professional.

27 February 2026
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Reply from LPI Loans

Awesome review, Matthew! We're so happy you feel this way and we thank you for sharing it! We appreciate you!

Rated 5 out of 5 stars

My experience was great

My experience was great. It doesn't take that long to get paper and an answer for the loan.

12 December 2025
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Reply from LPI Loans

Thank you so much for sharing your great experience, Diana! We appreciate your sweet review and 5 stars!

Rated 5 out of 5 stars

GREAT LADIES with a sense of humor

Understandable simplified good customer service thorough done in timely manner

10 December 2025
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Reply from LPI Loans

We're so happy you had a good and fun experience with our SF location! We look forward to working with you!

Rated 5 out of 5 stars

Always a great experience and easy to…

Always a great experience and easy to keep in touch with whether its through phone call or email.
Definitely recommend them.

2 January 2026
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Reply from LPI Loans

We thank you for sharing your experience and we appreciate your recommendations!

Rated 5 out of 5 stars

The ladies in the office are amazing

The ladies in the office are amazing. We have not had a negative experience with servicing our loans.

6 January 2026
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Reply from LPI Loans

We're so happy that all of your experiences have been a positive one! Thank you for the kind words and 5 stars! We appreciate your business!

Rated 5 out of 5 stars

Pleasant to deal with

Pleasant to deal with. I had a great experience and have had no issues with the servicing of my loan.

1 October 2025
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Reply from LPI Loans

We're so happy you had a great experience and we look forward to working with you! Thank you for the feedback!

Rated 5 out of 5 stars

The relationship with the people in the…business was always so kind!

The relationship with the people in the business was fantastic and how I remember! Every phone call was so meaningful!! I have talked to my friends about my experience!

26 October 2025
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Reply from LPI Loans

We love this review, Kim! Thank you for taking the time to share your meaningful experience with us and your friends! We appreciate your kind words and your business!

Rated 5 out of 5 stars

I love using LPI loans because it’s…

I love using LPI loans because it’s very simple, straightforward, and easy process. I have been using them now for a few years. Payments are easy and I was able to increase my loan amount when I needed it. Thank you so much.

12 December 2025
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Reply from LPI Loans

We're so happy to hear that you had such a smooth transaction with us, Bradley! We appreciate your return business and thank you for sharing this feedback!

Rated 5 out of 5 stars

Samantha is the star of the company to…

Samantha is the star of the company to me. She met my needs and did what she could in her power, and went above and beyond with customer Service

1 August 2025
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Reply from LPI Loans

We love the sweet review, Stevlana! Samantha is a huge star to us, too, and we can't wait to share this with her! We appreciate you!

Rated 4 out of 5 stars

LPI Loan company is a great place to…

LPI Loan company is a great place to get a loan Rachelle & Kylie & Amy are Three amazing people who have great customer service and are very thorough when they explain there policy and how the payments are broken down keep up the good work ladies stop by and see them for your loan needs

6 October 2025
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Reply from LPI Loans

Love the sweet review, Paige! We appreciate your kind words and taking the time to share!

Rated 5 out of 5 stars

Exceptional!

Exceptional customer care. Very friendly, informative and helpful. I got my loan easily and was informed on the decision quickly.
Thank you,
LPI Loans.

12 September 2025
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Reply from LPI Loans

Lovely review! Thank you so much for the kind words, Georgia! We appreciate you!

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