LPScreen Online Store Reviews 493

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the excellent service and the clear descriptions of product options, making the website easy to navigate and the checkout process smooth. The delivery service is frequently praised for being fast and the products arriving well-packaged, often with new double-sided tape for mounting. Reviewers also highlight the high quality of the screens, noting their brightness, clarity, and perfect fit for their devices. However, some customers also noted significant issues with receiving incorrect items, with some reporting that the screens sent were different from what was ordered or did not fit, despite being listed as available. There were also complaints about misleading shipping updates and unreliable communication, with some instances of screens malfunctioning shortly after installation.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many noting that screens arrived safely, were... See more

Quality

Customers had ambiguous experiences with quality, with some reviewers praising the high quality of panels,... See more

Delivery service

Customers consistently note positive experiences with delivery service, with many praising the fast delivery... See more

Service

People report positive experiences with service, with many reviewers describing it as great, excellent, and... See more

Order

Consumers find the ordering process to be ambiguous, with some reviewers reporting issues such as receiving a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience! My screen arrived safely, protected in lots of bubble wrap and worked perfectly upon install. I was retrofitting a laptop that was never offered with this screen so I was pleased t... See more

Rated 5 out of 5 stars

Excellent Quality and Service! I recently purchased a replacement screen from LP Screen, and I couldn’t be happier with the experience. The website was easy to navigate, the product options w... See more

Rated 5 out of 5 stars

Received screen monitor within estimated time frame. Fragile package was packed really well with no reason it would be damaged unless run over by a truck. Appreciate the careful packing of the item.

Rated 5 out of 5 stars

I've had a great experience with these sellers, with super fair prices and a wide selection for every need. Buying from them was easy and quick, and they always communicated with me very well and were... See more


Company details

  1. Electronic parts supplier
  2. Computer Accessories Shop
  3. Computer repair service
  4. IT support and services
  5. Mobile phone repair shop
  6. Shopping Centre

Written by the company

We are a technology-driven eCommerce company focused on Laptop LCD panels and are committed to bringing high-quality LCD screens for tablets and laptops, an efficient supply chain, and top-class customer service. We are fanatical about making it easy to find your exact laptop replacement screens and getting them quickly.


Contact info

3.7

Average

TrustScore 3.5 out of 5

493 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

Great packaging but defective unit

Great packaging! The item arrived in perfect condition. However the right of the touchscreen did not function correctly. The display works and shows image, but the touchscreen does not work for the right side. I don't use it at all but it is not good to have some thing not work that I paid for.

13 June 2023
Rated 5 out of 5 stars

Great service!

I must admit I was a little skeptical of LPScreen when I first came across them. I had been quoted nearly £900 to repair a broken screen by Asus and this online shop was selling a replacement screen for under £200.

However their service has been brilliant. They helped me identify the correct screen and made sure it was the right one by sending pictures before shipping. It arrived in approx. 1 week to the UK, well packaged. I now have a fully working replacement Optronics screen in my laptop (i.e. a genuine screen). For a fraction of the price quoted to me by my laptop manufacturer.

Wouldnt hesitate to recommend!

5 July 2023
Unprompted review
Rated 1 out of 5 stars

They sent another model of the screen…

They sent another model of the screen and don't want to admit it.

14 May 2023
LPScreen Online Store logo

Reply from LPScreen Online Store

Dear customer, I am sorry to hear about that, we asked you sent the photo of the back of screen you received, but you didn't send it. please send the photo by email, we will check it. thank you

Rated 5 out of 5 stars

Impeccable service

I received personal feedback from an actual person BEFORE ordering, to make it was the exact right screen - which it was ! It came fairly quickly given the distance and at a very reasonable price. Excellent protection in the package and even lots of tools included for free. Happy with my purchase !

7 May 2023
Rated 1 out of 5 stars

Wrong product received. No contact was made.

Everything shows I ordered a NH173H6-L02 and I instead received a LP173WF1. They basically have the same specs and it is compatible with the laptop, but I will do everything in my power not to shop with LPScreen anymore. This screen has a +100 to contrast ratio, but sacrificed the viewing angle. I specifically wanted those specs with the L02's viewing angle. No one contacted me or anything and someone just decided I would want this one instead.....I waited close to 2 months to receive this.

12 April 2023
LPScreen Online Store logo

Reply from LPScreen Online Store

Dear customer, I am sorry to hear about that. Generally, we will send the exact screen model, but sometimes, the exact screen model is not available, we will send compatiblility model. we have noticed that If you need an exact model, please email us after placing order, otherwise, we will send you a compatible model. thank you

Rated 5 out of 5 stars

professional service. LPScreen went above and beyond

shortly after placing my order for a LCD screen for my laptop, the company emailed me to obtain more specific information of the device and photo. Order was mailed to a U.S. address but was returned due to shipping issue. My account was credited right away.
Because this was the only company where I could find the screen, it was important that I received it, so I was advised to re-order, which I did. The company worked with me to have the screen sent to me by DHL, and communicated with me back and forth at odd hours due to time difference to ensure a smooth process. DHL delivered to my office within days. They were more professional and helpful that the computer dealers and manufacturer. If I ever need any product they provide, I will not hesitate to to contact them and I highly recommend LPScreen. The best

19 April 2023
Rated 1 out of 5 stars

They were not honest on their site…

They were not honest on their site about what they were selling.
Edit--Thanks for the reply. I run an electronics repair company. The problem was not a lack of professional installation ability. The problem was that this screen was listed as being a touch screen.
Then four days after ordering, we received an email asking for more money if we wanted the part listed on the site. When we expressed concern about this communication, the company canceled our order.
We are happy to have the money back and very disappointed by the communication from the company.

6 March 2023
LPScreen Online Store logo

Reply from LPScreen Online Store

As we noticed before you ordered replacing this screen needs professional skills, and we also have made full refund to you. thank you.

Rated 5 out of 5 stars

Good service!

Very happy with the service. I received the panel with plenty of padding inside and was well packaged.
The only problem I had was that the panel had a different pitch (0.4 mm) than the original that came with the laptop (0.5 mm). When I told customer service about this, they shipped another compatible panel the following day with no questions asked.

8 March 2023
Unprompted review

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