LRM Goods Reviews 

226
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers had a great experience with this company. Customers consistently praise the beautiful products, often making repeat purchases and receiving many compliments on their bags. The quality of the items, especially the leather, is frequently highlighted as amazing, soft, and durable. Many also appreciate the fantastic and personal customer service, noting quick responses and efficient order fulfillment, with the website described as easy to navigate. However, some customers also noted significant dissatisfaction with customer service, citing unresponsiveness, lack of communication, and difficulties resolving issues like faulty products or missing items. Additionally, a few people experienced considerable delays in order fulfillment, with some parcels not arriving even after long waits or express shipping. Specific product concerns included marks on new bags, hardware changing color, or lettering wearing off.

What people talk about most

Product

People report positive experiences with product, often praising the beautiful quality, design, and... See more

Quality

Customers consistently note positive experiences with quality, praising the beautiful, well-made items, often... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing significant frustration over... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers expressing significant dissatisfaction,... See more

Service

Customers had ambiguous experiences with service, with many praising the excellent and fantastic service... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered a black Rosie bag in their black Friday sale. This is the second Rosie I own, the first (navy) was purchased over 6 years ago and I still use it today. The bag is absolutely beautiful and I... See more

Rated 3 out of 5 stars

Really great service to start with, bag dispatched and arrived next day. It was a Christmas present so when it was opened I was gutted as there was white marks which looked like paint over the strap m... See more

Rated 3 out of 5 stars

Great product and quality….very poor customer service! I ordered my bag and qualified for a free makeup bag, when my bag arrived the makeup bag was missing , despite a note on my order showing the sp... See more

Company replied

Rated 5 out of 5 stars

Hi, have just received my new Suede Polly.(5th) Ever since I started to buy your bags, I have been trying to decide where recognise the distinctive leather smell from. It's finally hit me. I used to... See more


Company details

  1. Leather Goods Shop

Written by the company

Personalised leather bags and accessories


Contact info

3.8

Great

TrustScore 4 out of 5

226 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 47% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(226)

74 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super Impressed!

My latest purchase from LRM was the Pippa bag. I am beyond pleased with it, it is such a versatile bag. Taking me from soft play, the gym, to dinner or a festival. The colour is gorgeous and my initials look great. Thanks LRM. Another great bag! Xx

12 April 2023
Unprompted review
Rated 5 out of 5 stars

Lola tote bag

I love my Lola tote bag in cream! It’s perfect for work as it fits my laptop, but also great for the gym and overnight stays. The quality is amazing and I love that the zip closure makes my belongings feel safe! They also have really quick delivery, which surprised me as the bags are personalised

11 December 2022
Unprompted review
Rated 5 out of 5 stars

Great quality bags….

I’ve ordered a number of bags and purses from this fab brand. The quality of leather is amazing! I’ve been so happy with my purchases I now buy gifts for all my family and friends from them too. Got my eye on the Lola next….

6 September 2023
Unprompted review
Rated 5 out of 5 stars

Love this company

I have purchased several bags from LRM as well and the vanity case and have loved all of them! I have the cross body bag in cream and burgundy and use them all the time. The embossing has lasted so well which I am really pleased with! Also love their personalised gift boxes which are really study and I now use for keepsakes. Highly recommend!

23 June 2023
Unprompted review
Rated 5 out of 5 stars

Love love love their bags

Have just received my Pippa bag and again, never disappointed! This is probably the 5th bag I have of LRMs and I love everything about them. Quality is amazing and such unique, classy styles!
My firsts bags I bought around 4 years ago and they are still going strong!

1 May 2023
Unprompted review
Rated 5 out of 5 stars

I ordered my wife a custom bag for…

I ordered my wife a custom bag for holiday that she could use as a hand bag or over shoulder bag. Really good quality and lovely looking bag. I liked it so much I also went back and got my self a brown toiletries bag with my initials. Great products!

11 October 2023
Unprompted review
Rated 5 out of 5 stars

Rosie Circle Croc Bag

Love my Rosie circle croc bag, which I have in pink, with my initial. Quality is fantastic and goes with so many different outfits. My order came very promptly too. Love the finish of the bag, cannot fault it at all.

I also have a pink croc wallet which I’ve had for a while. Love it too but I bought 2 years ago. Still in fab condition.

6 August 2023
Unprompted review
Rated 5 out of 5 stars

Definitely recommend!

I purchased the Pippa bag in black and it’s been the best bag I’ve ever had for everyday use, I wasn’t sure if the style suited me but I popped into the LRM shop and they helped me look at different styles and options. They were so helpful and I’m so glad I bought it! I now want it in gold!

20 July 2023
Unprompted review
Rated 5 out of 5 stars

Repeat customer always great quality

Purchased the classic navy Rosie (as seen on Holly Willoughby) for my mum for her birthday a couple of years ago. She was so delighted with it that I have treated myself to a few different styles including ‘going out’ and ‘laptop’ bags. Great quality and the bags always get compliments from friends asking where I bought them from. Recommended 5*

17 June 2023
Unprompted review
Rated 5 out of 5 stars

Leather Lady Cross Body Bag

Love my Leather Lady Cross Body Bag! It’s the perfect everyday bag, and I love that I can change the strap to suit my outfit. The quality is great, delivery was quick and the price is so reasonable for the quality.
Looking to buy the Beatrice Backpack next.

15 August 2023
Unprompted review
Rated 5 out of 5 stars

So so pleased!!

In love with my orange Lucia cross body!
Fab quality (and lovely smell).
Beautiful colours for the summer months but they have shades to suit all seasons (it’s hard to choose just one!).
I bought my Lucia with an additional strap - which they have a variety of in pretty colours and patterns. A very versatile bag to suit day and night - very pleased!

11 July 2023
Unprompted review
Rated 5 out of 5 stars

Love love LOVE!

I absolutely LOVE my Pippa bag! I can't recommend it to people enough! I'm a mum of two and it's the perfect bag to take out with me each day! This is my 4th purchase from LRM now and they never disappoint! Beautifully made! I need every colour! Thank you X

28 June 2023
Unprompted review
Rated 5 out of 5 stars

Always great service and beautiful bags

I have had some beautiful bags from this company. They are so helpful when asking for advice. I think my favourite is the Lola as I use it for work every day - I can get everything that I need in it. My other bags are used at weekends and evenings. Great service from them.

3 July 2023
Unprompted review
Rated 5 out of 5 stars

Highly quality bags and accessories!

These high-quality bags are truly remarkable. I've built up quite the collection, the most recent addition being the Phoebe which I use daily! Whenever I'm in search of a special gift, these bags and accessories are my first choice! The brand has won my heart, and their speedy deliveries never disappoint. I recommend!!

26 August 2023
Unprompted review
Rated 5 out of 5 stars

Bought the Lucia and Pippa and am…

Bought the Lucia and Pippa and am absolutely OBSESSED! I have had so many compliments on them. Such lovely customers service so thank you again for helping me when I wasn’t sure on what strap design to get! Wish I could get them in every colour 😍

14 August 2023
Unprompted review

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