LSA International (US) Reviews 

168
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful and elegant designs of the products, noting their high quality and unique appeal, often describing them as works of art. Reviewers consistently highlight the fast delivery and exceptional packaging, ensuring items arrive quickly and in perfect condition, even after rough handling by carriers. However, some people were dissatisfied with product quality, reporting defective glasses, detached stems, or unstable bases that made items unusable upon arrival.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the beauty, quality, and design of... See more

Quality

People report positive experiences with quality, often describing products as beautiful, excellent, and... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the super quick and prompt delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Found the site by just browsing. Lucky! Beautiful selection of glassware and home decor. Got some unusual new liquor glasses for my bar collection and a pretty new water pitcher for the dinner table!

Rated 5 out of 5 stars

We added the LSA Mia carafe and tumbler to each of our nightstands, and they’ve elevated our space in the most understated, elegant way. The design is clean, minimal, and timeless; just enough for... See more

Rated 5 out of 5 stars

Beautiful product, shipped fast and safely wrapped; perfect transaction. Prior to my purchase I had a question and it was quickly answered by their customer care team. I will definitely buy from th... See more

Rated 5 out of 5 stars

Excellent quality, prices were extremely fair given the sale happening when I purchased. My order arrived quickly and everything was very well packaged. Will 100% be a repeat customer and am already e... See more


Company details

Written by the company

Creates a range of contemporary designed decanters, glasses, vases, and dishes. UK.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

168 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(168)

51 reviews in the last 12 months

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Rated 5 out of 5 stars

Classy mugs

What a classic set of coffee mugs! Simple and modern with a nice lip and comfortable handle. These have an upscale feel; they're not heavy, diner-style mugs. Perfect with so many home decor styles. Plus the ordering and delivery experiences were easy. Everything arrived quickly and safely packaged.

22 January 2024
Rated 5 out of 5 stars

Artisan made (and it shows)

The glasses are gorgeous! Eye-catching. They arrived from the West Coast in only a few days beautifully (and safely) packaged. I have never been happier with both the quality of the product and the speed of service.

19 January 2024
Rated 5 out of 5 stars

Great wine glasses

First, shipping was fast. Second, my wine glasses were packaged so well. And finally, the wine glasses are just gorgeous and so so unique! Thank you!

21 December 2023
Rated 5 out of 5 stars

I had been looking everywhere for a…

I had been looking everywhere for a very specific style of beer tankard like I had bought years ago and just when I was about to give up hope…I found exactly what I was looking for on your site. The service was very prompt and efficient and the products were very well packed. Thank you.

9 December 2023
Rated 2 out of 5 stars

The item I ordered arrived with a…

The item I ordered arrived with a defect and was not peacock blue as pictured or described. Although the return was accepted and made easier, my experience would have better if the product matched what was presented online.

2 December 2023
Rated 1 out of 5 stars

Product too tightly packed; came cracked

I placed an order for a carafe with cork stopper and the savoy nick & nora glasses. The cocktail glasses came intact but the carafe was cracked in the middle. Based on the shape of the crack I think it was because the long shape of the carafe was too tightly packaged in filler materials that the item could not be taken out. I took pictures of the item still in its original packaging and sent it immediately to LSA for replacement request but there was no response. I tried again 4-5 days ago for the second time and still no reponse. I possibly will need to look into a chargeback for this portion given how LSA ignored me.

16 November 2023

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