Luca Faloni Reviews 1,102

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 228 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the exceptional fabrics, craftsmanship, and timeless design. Many people highlight the excellent service, with staff being described as friendly, helpful, and professional. Consumers also appreciate the fast delivery and the thoughtful packaging, which often includes personalized touches. However, some customers have expressed dissatisfaction with product durability, specifically mentioning issues with garments shrinking or seams unraveling after washing. There have also been occasional reports of inconsistent quality control, particularly with cashmere sweaters and sizing variations between similar products. A few people also experienced problems with delivery services, finding them clumsy or inefficient.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praise the high quality of the... See more

Quality

Users describe positive interactions with quality, frequently praising the exceptional fabrics, high... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting fast dispatch and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, friendliness, and... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their attentiveness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Luca Faloni is a top notch company with excellent, high quality Italian made clothing and accessories. When a light weight cashmere sweater didn’t fit as I had hoped, I received easy guidance with UPS... See more

Rated 5 out of 5 stars

Service was as usual spot on from the salesperson remembering I was there a few weeks earlier and asked if I was happy with everything to suggestions on what might work for me after we spoke for a... See more

Rated 5 out of 5 stars

The quality and value of the pieces are exceptional. Everything feels thoughtfully designed and expertly crafted. The pieces work seamlessly together. Their style is timeless. I also love the look bo... See more

Rated 5 out of 5 stars

Incredible quality, from the fabric, design and production. The shirts are easily adapted at a taylor which I always do get that perfect fit around the waist and arms. The colors are vibrant and beaut... See more


Company details

  1. Fashion designer
  2. Men's clothes shop

Written by the company

Discover Luca Faloni menswear collection, crafted in Italy with the finest materials and a modern fit. Linen Shirts, Linen Trousers, Cotton Piqué. Free Worldwide Shipping & Returns.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Replied to 60% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

This is my second purchase and I am…

This is my second purchase and I am 100% satisfied!
The quality of the clothes are hi end!
The key that made all the difference is the size,please pay attention to the the size guides,you will probably
choose one size smaller than usual!
Additionally the shipping time is 1,2 days max!

22 July 2025
Unprompted review
Rated 5 out of 5 stars

Haven’t Been This Excited About a Brand in Years

The quality and value of the pieces are exceptional. Everything feels thoughtfully designed and expertly crafted. The pieces work seamlessly together. Their style is timeless.
I also love the look books on the website, they’re full of great inspiration and really showcase how versatile the collection is. I haven’t been this enthusiastic about a brand in a long time. Highly recommend!

16 July 2025
Unprompted review
Rated 5 out of 5 stars

Prompt reply to queries .

Prompt reply to queries .
Thoroughly professional service.
Quick turnaround for deliveries .
Products of exceptional standard: very pleased with fitting, colours and style.
I will definitely be ordering again !

9 July 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful well made shirts

Website is very easy to navigate and the clothing is beautifully made and so comfortable to wear. I get countless compliments whenever I wear the shirts I purchased.

27 June 2025
Unprompted review
Rated 5 out of 5 stars

Quality in every aspect.

I have received some of the best online customer service from Luca Faloni, which adds to the quality of their brand. The clothing is really well made, I especially love their chinos. Perfect for me.

13 June 2025
Unprompted review
Rated 5 out of 5 stars

Dear luca faloni

Dear luca faloni

I would like to express my sincere thanks and appreciation for the wonderful products you offer. I have always admired the quality and innovation that characterizes your products.

I would also like to commend your customer service team. They have always been cooperative, friendly, and ready to help.

Thank you for your commitment to quality and customer satisfaction. I look forward to continuing to use your products in the future.

Saif..

11 July 2025
Unprompted review
Rated 5 out of 5 stars

The best linen shirts…

Having struggled to find good linen shirts for years, Luca Faloni have delivered on all levels. The quality and fit are perfect. The experience in store was also fantastic.

3 July 2025
Unprompted review
Rated 2 out of 5 stars

Lovely clothes but service is…

Lovely clothes but service is inconsistent, other customers were offered refreshments, water, espresso i didn’t get the same experience they did unfortunately

26 June 2025
Unprompted review
Luca Faloni logo

Reply from Luca Faloni

Dear Client,

Thank you for taking the time to share your feedback.

We’re truly sorry to hear about your experience at our store as we strive to ensure every customer enjoys not only our products but also the service and environment we provide.

Your feedback is very important for us, and we will use it to improve and ensure a more enjoyable experience for all our visitors in the future.
Thank you for bringing this to our attention, we would appreciate if you could share more insights of your visit to our Customer Service Team at care@lucafaloni.com

Luca Faloni Customer Care

Rated 4 out of 5 stars

Great shirts; jackets and pants too short

I am brought a friend with me who fell in love with the shirt and bought it right away. However, he was disappointed, like I am in the fact that your jackets and pants are not made for tall people. There are a lot of people over 6 foot two who cannot wear your jackets or pants because you won’t make long sizes. It is the reason why I go elsewhere otherwise it would be all Luca Faloni all the time.

20 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Product and Customer Service

The clothing is of the highest quality. It’s stylish and constructed with top-notch materials. Customer service is excellent. I initially ordered two shirts in a size that ended up being one size too small, and the company accepted them back with no questions asked so I could quickly acquire the correct size. I definitely plan to purchase more Luca Faloni.

2 July 2025
Unprompted review
Rated 4 out of 5 stars

Their own customer care is clean

Their own customer care is clean, quick and nice, to bad they use dhl in Holland. Packages of about 1000euros are dropped in a central hall and claimed to be delivered.. i have to use a droppoint now to get my package for sure. LF self is great! Nice stuff and high qualitiy!

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Pure perfection - as always

I’ve already purchased several clothing items from you – both at your Munich store (Brienner Straße) and through your website.

The price-to-performance ratio is outstanding. Delivery times and customer service are excellent, and it’s remarkable how often I’ve been complimented on my appearance since I started wearing your clothes! 😊

I’m a very happy customer and will certainly be ordering again soon.

Warm regards,
Philipp

1 July 2025
Unprompted review

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